My boyfriend and I stayed here for 2 nights in early march and were initially not upset by the service here - generally speaking we are pretty chilled with most things.
The bedrooms are OK, bathrooms alright (lukewarm water in the showers and no toilet roll or soap in communal bathrooms) , the breakfast is distinctly average and the owner seemed helpful enough trying to organise us a bus to Cusco (even though that turned out quite hard work seeing as our seats ended up being the ones next to the driver not the "cama's" we had paid for!)
What we realised though was that in the hour or so we left our baggage in the "safe room" while we waited for our bus, we had money stolen. We had 20 English pounds, 20 American dollars and 20 Costa Rican dollars taken from little hidden places in our bags. Only enough was taken that we realised only when counting it on the bus, not all of the cash we had was taken, so that we wouldn't realise on a quick glance.
We know it happened there as we checked before and after. It was a mistake to leave cash anywhere vulnerable, but it doesn't take away from the fact it was stolen. Only the owner had the key to the bag room and the hostal was quiet. We spent a lot of money here, 2 nights, breakfasts, a tour to the islands and the fated bus journey...plus what they took for themselves!
Be careful. Don't stay here. Find somewhere else.
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