Lots of good reasons why this deserves a 5: Good clean rooms. Bathroom was spacious enough. It's quite cold in Puno so the free heater in our room was a nice touch. It's location is good - close to the very centre.
But the difference between giving this a four and a five star comes from three key points:
First, the value. For the price, considering the competitors, it's excellent.
Second, the service: Attentive, prompt and very helpful (including pickup from bus station)
But the third was the real surprise: Due to a bit of a problem upon check-out they were unable to provide change for our big bills. We had to get a bus to Cusco asap so there was no time to sort it. But - in what can only be described as a monumental effort to resolve it - they contacted someone in Cusco and got them to deliver the change to us in person there. No excuses, no need for bank transfer, post, etc. They just came round and dropped it off in our hostel.
Few hostels would do that.
For that reason, the four becomes a five.
- Official Description (provided by the hotel):
- Take a glass of Peruvian pisco sour when you will arrive at the Lucky your House or if do you want prepair it yourself..... Totally free, is the WELCOME DRINK!!!!! Lucky your House is a spectacular building to match the spectacular city of Puno. Titicaca Lucky House is the fanciest Hostel backpackers in Puno, You can take in the front desk a list of the most usual Spanish words for you learn whit us. The wonderfully late checkout time of 12 m. ... more less
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