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Reviewed October 11, 2017 via mobile

You need to set yourself in an Amazon ' 'green' state of mind... to appreciate the experience at this accomodation. You sleep slap bang in the middle of the forest with one wall of your room open to the elements. Leave any snacks in the open and the monkeys will get it before you. The room is spacious and has a hammock for your relaxation. Their are no walls per se so your business will be your neighbours business. The wooden walls are thin and not sound proof. They provide a mosquito net to keep the bugs out when you sleep. Plenty of good variety meals and they provide safe drinking water. .all you need is refill. Beware of humidity and drink up. Dehydration and heat stress set in very quickly. Staff are very warm friendly and helpful. Get a written list of requirements from the agency you are using before the trip. The place is a 3hr river ride from the main shops. However the experience is worth it

Stayed: October 2017, traveled with friends
Thank 637lucyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainforest E, Director de Relaciones con Clientes at Refugio Amazonas, responded to this reviewResponded October 15, 2017

Dear Guest,
Thank you for leaving a thorough review and for appreciating the experience we offer at Refugio Amazonas.
Best wishes,
The Rainforest Expeditions Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017

I travelled with my husband and 11 year old daughter Sylvie for a 4 day/3 night stay at Refugio/Pasada Amazonas. We were very fortunate to have Jorge Quintanilla as our guide. The trips into the jungle were very well planned and of a nice variety; long hikes some days, shorter hikes with boat rides and experiences from the Parrot Clay Lick, to the forrest floor hike, to experiencing the native medicines and visiting a local farm. I loved the focus on education and preservation of nature. The rooms were stunning and opened out directly into the jungle. We saw monkeys swinging through the trees right from our hammock. The food and drinks were first class. I highly recommend this experience and am very grateful for the time we had in the Amazon.

  • Stayed: July 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainforest E, Director de Relaciones con Clientes at Refugio Amazonas, responded to this reviewResponded October 15, 2017

Dear Guest,
Lovely to read about your family experience at Refugio Amazonas. Thank you for sharing feedback on your excursions and we are glad that you enjoyed, and learn from them with your guide Jorge.
Best wishes,
The Rainforest Expeditions Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

Accommodation is unexpectedly open. All rooms adjoin with open ceilings along the length of each building and rooms open to the jungle on one side. We were unlucky enough to have very, very noisy neighbours who paid no attention to signage around the complex to be considerate. No idea how to address this as management were impossible to contact after lights out at 10! However, we had an amazing passionate guide who really did his best for us. Our group of 7 in my opinion was too large as we basically 'crashed' through the jungle scaring off any animals. I saw many smaller groups of 2 and 3 and they were much more successful in seeing birds and animals and their photos reflected this. Food was plentiful even if some if the breakfast dishes were tepid instead of hot.

I would recommend as the experience was unique.

Stayed: September 2017, traveled with friends
1  Thank Janette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainforest E, Director de Relaciones con Clientes at Refugio Amazonas, responded to this reviewResponded October 15, 2017

Dear Guest,
Thank you for sharing your impressions during your stay with us. We are glad that you found your experience at Refugio Amazonas unique.
Yes, the design concept in our lodges is to provide full connection with the forest, that´s why the open windows in all our rooms, very sorry to read you were not aware of this prior to your trip, and it caught you by surprise.
We are revising the areas that you pointed out to better serve our guests.
Best wishes,
The Rainforest Expeditions Team

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Reviewed October 3, 2017

We read extensive reviews, and would agree with much of them, such that I've even go so far as copy and paste content from them to try and touch on all basis.

With respect to the Peru Amazon experience, we were properly 'prepared' for what to experience at the property and on our adventures, and that helped us know what to expect and how to enjoy the trip without disappointment. ( For example, we didn't see a constant barrage of large animals and we were not expecting that, but we saw lots, and highlights included a Puma, many birds, parrots, macaws, a few caiman, and two kinds of monkeys )

Funny enough, many of the sightings, while we saw out on our adventures and activities, we also saw many right on the property, and right outside our room. The property and structures were fantastic. The birds and wildlife sightings were a plus.

Our Refugio Amazonas adventure essentially began at their bus drop near the Puerto Maldonado airport. Here, one transfers "necessary" items from luggage to duffle bags (provided). Our suitcases were tagged and stored.

The 40 minute bus ride to the Tambopata River gives colorful views of Puerto Maldonado fanning out to the more remote residents of this Madre De Dios region.

We boarded a small power boat on the Tambopata River. The 2 1/2 hour ride to the Refugio dock was essentially a bonus tour as our Tour Guide, Pedro Lima accompanied us to the lodge, pointing out wildlife as we went.

Pedro Lima was a great guide, excellent sense of humor, and extremely knowledgeable about everything discussed, including a couple curve balls I threw at him, as I often do.

The lodge itself is large, impressive in dark woods and spread out. Our room was spacious and oozing rustic comfort. The rooms are NOT equipped with any screens, they are open directly to the jungle. However, the beds are equipped w/mosquito netting, and gave us 3 nights of blissful sleep. The sounds of the jungle offer white noise to help ones sleep. We were located at the 'end' of the lodge, and thus, only shared one wall with our neighbors. As other reviews suggested, the walls are thin, and the ceiling is shared and open with other rooms, so noise from neighbors snoring or in bathroom can carry a bit at times, but the white noise of the jungle definitely lessons that impact of this drawback to a minimum.

All 3 meals are served buffet style -- always wonderfully tasty. There is a full service bar next to the dining area with fantastic quality of mixed drinks and others.

The activities are the star of the Refugio experience. Among these were several hikes, boat rides on the lake in search of alligators, piranha and various exotic birds, a 100 foot canopy observation tower, observing the rare Harpy Eagles, a clay lick for parrots and Macaws, etc.

A few comments. You leave your 'shoes' at the door, bring an extra pair of flip flops, or slippers, to use around the properties wood floors.

Bug spray (minimum 30% deet) is recommended often. We did this, and were not bit much or bugged much for our entire stay, and hardly noticed them. (Two bites entire time? and I was often shirtless in our room after showers, and in the evenings/afternoons, etc.)

Eat at the times communicated, arrive on time, and you'll have no problem enjoying a good food, with a variety of options.

One comment for travelers in the future... be sure to determine if your activities for your stay are pre-planned/pre-booked with a guide, versus a la carte style with larger groups. We had the benefit of very personal service of one excellent guide (Pedro Lima) the entire week, and there was only 6 of us (total) in our group. Everything was set for us, and preplanned/booked so availablity wasn't a concern.

HOWEVER, We heard the property management is changing style to a more "a la carte" style, which would have different guides, different days, different activities on different days. Similar to people booking a la carte resturants at 'traditional' all inclusive resorts, ... I suspect this new a la carte service for activities, will actually be less personal service, but allow more personal choice. But the popular activities will be full, or not always offered, etc.... Frankly, it was nice having the activities pre-planned and pre-booked for us for the entire time, ,... especially with such a great host and guide: Pedro Lima.

Room Tip: Bug spray with 30 % deet, flip flops for use around the hotel, read up about hotel and Peru Amazon to calibrate expectations.
  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank LonCanadaTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainforest E, Director de Relaciones con Clientes at Refugio Amazonas, responded to this reviewResponded October 15, 2017

Dear Guest,
Wow, thank you for sharing a pretty impressive review. We appreciate very much your diligence. You did your research prior to your trip, read several other reviews, compared what we offered with what we delivered during your experience, and provided a detailed advice to your fellow readers. Your advice will help others plan a great experience with us!
Just wanted to add that, as you mentioned, we are working on implementing some changes to our A la Carte program. This program allows guests, at Refugio Amazonas, to select from over a dozen different activities that range from nature hikes, to science content activities, to soft-adventure excursions. The program will work in the same way as now, the difference will be that you will have different guides leading each excursion, each of them specialize on the topic provided; in this way, we aim for our guests to get the best of each experience.
We are so glad that you enjoyed your stay with us and grateful for your feedback.
Best Wishes,
The Rainforest Expeditions Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2017

Up front apologies for the long review -- its not just a lodge to review but a fully loaded 24/7 experience. Our Refugio Amazonas adventure essentially began at their bus drop near the Puerto Maldonado airport. Here, one transfers "necessary" items from luggage to duffle bags (provided). Our suitcases were tagged and stored.

The 40 minute bus ride to the Tambopata River gives colorful views of Puerto Maldonado fanning out to the more remote residents of this Madre De Dios region. Enroute, we were given baskets of snacks -- juicy plantains and Brazilian nuts.

We boarded a small power boat on the Tambopata River. The 2 1/2 hour ride to the Refugio dock was essentially a bonus tour as our Tour Guide, Juan Carlos, accompanied us to the lodge, pointing out wildlife as we went.

The lodge itself is large, impressive in dark woods and spread out. Our room was spacious and oozing rustic comfort. The bath surprisingly large. The king size bed complete w/mosquito netting, gave us 3 nights of blissful sleep.

All 3 meals are served buffet style -- always wonderfully tasty and more than one can eat. There is a full service bar next to the dining area.

The activities are the star of the Refugio experience. Among these were several hikes, boat rides on the lake in search of alligators, piranha and various exotic birds, a 100 foot canopy observation tower, observing the rare Harpy Eagles, a clay lick for parrots and Macaws, etc.

Our guide, Juan Carlos, was knowledgeable, constantly highlighting flora & fauna. And highly skilled spotting wildlife high up in trees or deep in the bush up trail.

Of note: all activities are optional. On day 2 we chose to forgo the usual 5 am morning activity wake up (hike is right after breakfast), choosing to sleep in and to enjoy the lodge a bit. Mid morning massages were highly skilled and the perfect therapy at the tail end of our 3 week Peruvian adventure. (1 hr. massage a surprisingly low $60. U.S.)

The Refugio Lodge is run with Swiss watch precision, largely due to the behind the scenes efforts of Cesar Lazo, activities manager. Importantly, the Refugio is one of 3 lodges run by Rainforest Expeditions -- all 3 committed to conservation efforts to protect and preserve the rich biodiversity along the Tambopata River. So in effect, staying at these lodges furthers their cause and is a vote for the Amazon Rain forest.

We loved every minute of our Refugio experience. And highly recommend!

Room Tip: Bug spray necessary, anxities about big bugs in rooms over rated. Bring pair of flip flops.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Roy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainforest E, Director de Relaciones con Clientes at Refugio Amazonas, responded to this reviewResponded October 2, 2017

Dear Guest,
We love to read our reviews, and when we see all the great details you share, it makes us really happy. Thank you for taking the time to do so!
Very glad that you loved every minute of your experience at Refugio Amazonas, from the wildlife and the activities, to our facilities and Juan Carlos´ knowledge about the Amazon.
Best wishes,
The Rainforest Expeditions Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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