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“Aging Grand Damme of Chiclayo”

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Casa Andina Select Chiclayo
Ranked #1 of 38 Hotels in Chiclayo
Certificate of Excellence
Newbury Park, California
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Aging Grand Damme of Chiclayo”
Reviewed December 22, 2010

The Gran Hotel has pretensions commensurate with its name, but unfortunately it fails to live up to them. While certainly not a bad hotel, the facilities are aging poorly. The elevators are finicky and the hotel soundproofing is insufficient. The carpeting, curtains, television, safe, bathroom fixtures and furniture are all in dire need of replacement. The gymnasium equipment is laughably inadequate, and the swimming pool is suitable only for Carl , the greenskeeper from Caddyshack ("the pond'd be better for you, Carl). On the plus side, the service is top-notch and the food at the restaurants, including the buffet breakfast, is excellent. Also, the hotel wifi works adequately, although connection speeds are maddeningly slow (though sufficient for basic functions).

We have stayed at this hotel a number of times over the years, and it finally appears that the ownership's failure to re-invest in maintenance and upkeep has really taken the hotel down a notch. Not surprisingly, there are substantiated rumors that the Casa Andina group will be taking over hotel operations, and hopefully will make the necessary.

Two minor inconveniences during our last stay: there was a tremendously loud party by the pool one Saturday night, and management delayed for 2 hours in relocating us, then mistakenly woke us up a few hours later to ask for laundry. The hotel manager correctly comped us that nigh. Second, upon check-out, the cashier attempted to charge the VAT for food and lodging, even though foreigners are exempted. I had to display a copy of the relevant Peruvian tax code to get him to relent. That shouldn't happen, unless someone is trying to pocket that money.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonathanStewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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629 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
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English first
West Cork Ireland
Level Contributor
156 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed October 19, 2010

Dad a very enjoyable stay here. We had a problem with our luggage not arriving from Europe and the staff were both patient and very helpful. Good location although we were advised not to wander too far from the hotel. Good size room

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank westcorktravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury Park, California
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 30, 2009

I've stayed in all of the 3 and 4-star hotels in Chiclayo and the Gran Hotel is the best, followed closely in my opinion by the Gloria Plaza. The Gran Hotel comes out on top because they are more efficient, have a better restaurant and bar and the breakfast buffet has better and more varied food. They also offer free in-room wifi that works beautifully. Unlike the Gloria Plaza, the Gran Hotel's parking lot is on premises and secured by an armed guard. Neither's pool is all that appealing however. The rooms are fairly similar around Chiclayo in this category hotel, but the toilets and showers seem to work better in the Gran Hotel, and their central air is stronger than the other hotels' individual units, a plus for hot summer days.

Our family booked two rooms for a total of 7 nights each on this trip, and we would have stayed in the Gloria Plaza, but they refused to deal with us this year on the price. The Gran Hotel gave us a discount and got our business. If the Gloria Plaza were significantly cheaper, we'd stay there, because it is also a fine hotel, but the Gran Hotel is just that little bit better, and with their willingness to negotiate on the price for our extended stay, they were a good choice for our family trip.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonathanStewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina, Puerto Rico
Level Contributor
152 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed January 12, 2009

Early arrivals charge extra. Airport shuttle included. Room curtains do not completely black-out room for sleeping after sunrise. Rooms located towards the back are prone to be noisy when activities are done in the pool area, such as weddings and parties, when music is played very loud without regard to sleeping guests. Rooms do not have three-prong outlets for connecting US-made computers, staff provided an adapter. Only wireless internet access in rooms. Customer Service good and very helpful, but all desk staff is not very proficient in English. Full buffet breakfast included. Gym/Spa concession very affordable and outstanding service.

  • Liked — Located in city center.
  • Disliked — Noisy activities in pool area bother sleeping guests, staff disregarded complaint.
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank enatal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kearny, new jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2008

we arrived from lima 5 am so we were forced to pay fee for early check in ,plus the phone in our room was not working for two days ,finally they fixed.
front desk people they are not helpful.
best thing of this hotel is the food in restaurant excellent

  • Liked — food
  • Disliked — front desk
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank pablogarcia27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EastCoast
Level Contributor
133 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 1, 2008

Functional hotel, catering to tourist groups and business travelers in the busy main section of Chiclayo. The room was clean, and the bed was comfortable, but there isn't much that iselegant or even vaguely Peruvian about this place. Not much charm, but this is a city that has a rough and tumble feel to it so the hotel was a bit like an oasis.

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnOurWay038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 14, 2008

This was the first place that we stayed when we arrived to Peru. We were flying into Lima from Los Angeles and arrived at the airport at 1 am and took a flight at 4:30 am to Chiclayo. We arrived at Gran Chiclayo at 5:30 in the morning. When we arrived we asked if we could have early check as when I communicated with the hotel prior to the trip they said they would be able to accomadate something. When we arrived we were told that we were going to have to pay for an extra day. We paid 100.00 per night for a hotel that was okay. The price was not an issue but rather the customer service. They were def. not easy to work with and did not care all that much.

I think we could have found a better place with a better price with people that were actually considerate and more accomadating.

  • Stayed September 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ungs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Andina Select Chiclayo

Property: Casa Andina Select Chiclayo
Address: Av. Federico Villarreal 115 | Chiclayo, Chiclayo 14000, Peru
Location: Peru > Lambayeque Region > Chiclayo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Chiclayo
#1 Spa Hotel in Chiclayo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Andina Select Chiclayo 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Casa Andina Select Chiclayo is an iconic structure of the city that offers its visitors an excellent location, just minutes from downtown and the airport. Casa Andina Select Chiclayo offers visitors a modern and functional hotel, with spacious common areas, terrace, pool and event areas.The hotel offers its visitors a modern and functional , designed for the business traveler. It features 130 rooms, 100% non-smokers, distributed in 7 floors, plus meeting rooms and a terrace. Internet center, WiFi internet service, ATM, parking and valet parking are just some of the services that we offer our customers. ... more   less 
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Also Known As:
Chiclayo Gran Hotel

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