The Gran Hotel has pretensions commensurate with its name, but unfortunately it fails to live up to them. While certainly not a bad hotel, the facilities are aging poorly. The elevators are finicky and the hotel soundproofing is insufficient. The carpeting, curtains, television, safe, bathroom fixtures and furniture are all in dire need of replacement. The gymnasium equipment is laughably inadequate, and the swimming pool is suitable only for Carl , the greenskeeper from Caddyshack ("the pond'd be better for you, Carl). On the plus side, the service is top-notch and the food at the restaurants, including the buffet breakfast, is excellent. Also, the hotel wifi works adequately, although connection speeds are maddeningly slow (though sufficient for basic functions).
We have stayed at this hotel a number of times over the years, and it finally appears that the ownership's failure to re-invest in maintenance and upkeep has really taken the hotel down a notch. Not surprisingly, there are substantiated rumors that the Casa Andina group will be taking over hotel operations, and hopefully will make the necessary.
Two minor inconveniences during our last stay: there was a tremendously loud party by the pool one Saturday night, and management delayed for 2 hours in relocating us, then mistakenly woke us up a few hours later to ask for laundry. The hotel manager correctly comped us that nigh. Second, upon check-out, the cashier attempted to charge the VAT for food and lodging, even though foreigners are exempted. I had to display a copy of the relevant Peruvian tax code to get him to relent. That shouldn't happen, unless someone is trying to pocket that money.
- Official Description (provided by the hotel):
- Casa Andina Select Chiclayo is an iconic structure of the city that offers its visitors an excellent location, just minutes from downtown and the airport. Casa Andina Select Chiclayo offers visitors a modern and functional hotel, with spacious common areas, terrace, pool and event areas.The hotel offers its visitors a modern and functional , designed for the business traveler. It features 130 rooms, 100% non-smokers, distributed in 7 floors, plus meeting rooms and a terrace. Internet center, WiFi internet service, ATM, parking and valet parking are just some of the services that we offer our customers. ... more less
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- Also Known As:
- Chiclayo Gran Hotel