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“TERRIBLE CUSTOMER SERVICE” 1 of 5 bubbles
Review of El Oasis Hotel & Restaurant

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El Oasis Hotel & Restaurant
Ranked #6 of 12 Hotels in Boquete
Certificate of Excellence
Panama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“TERRIBLE CUSTOMER SERVICE”
1 of 5 bubbles Reviewed December 2, 2009

Terrible customer service! Go somewhere else. They do not honor discount to retired people, law enforced in Panama. They are rude to clients. The dislike children, heard this from few friends, but stayed there anyways...boy, the do dislike children. Breakfast bad! Rooms so badly decorated and the bath tiles so dirty!
.

  • Stayed April 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank VIAJERATROTAMUNDO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
    120
    91
    20
    10
    6
See reviews for
36
128
20
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New York
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed November 25, 2009

El Oasis was our home away from home in Boquete. It's got a great location, a mere five minute walk away from town. Price was decent, and it had pretty good amenities (fridge, coffee machine, tea pot for guests in common area; cable TV and hot water showers in the rooms). The manager is also friendly - she set up everything we asked for - from coffee tours to transportation to the airport. The best part by far, was the breakfast - delicious and filling, and varied (coffee, fresh fruit, eggs, traditional panamanian).

  • Stayed November 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tudordynasty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa del este, Panama
1 review
5 of 5 bubbles Reviewed September 13, 2009

We could not believe how friendly the staff was and how clean the Hotel was. it's really a Jewel in the Mountains. The restaurant is not to be missed the Chief is fantastic don't miss his dinners & Lunches it's a treat.

JOEL & LUZ

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tarzan8080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
102 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 bubbles Reviewed September 7, 2009

We were absolutely delighted with this lovely hotel, for the unbelievable price of $49.00 US. We had a beautiful clean room with charming furnishings and a spotless bathroom. The hotel has gorgeous surroundings and a wonderful restaurant (though quite fancy). Breakfast was included in our room price, and was served in a beautiful garden in which brightly coloured birds entertained us. Our breakfast was a choice of great egg dishes and homemade corn tortillas (quite unlike the Mexican sort), with fresh fruits. Delicious! The owner/manager (I am not sure which she was) was extremely helpful and was able to arrange both our flight from David to Panama City and also a taxi to transport us. She also spent a lot of time trying to help us with a hotel in Panama City. I would highly recommend this place!

  • Stayed July 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank intrepidpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Marcos, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed July 11, 2009

The hotel is nice, in a very quiet location just across the river from the main part of Boquete. It is just a short walk to the bridge and into town so if you want convenience this is your place. The rooms are very simple, but nice (we stayed in room 4).

The breakfast was phenomenal (we had the Panamanian item) and is located next to a really nice garden with lots of colorful birds eating in the birdfeeders (actually we had trouble finding it - its sort of next door). We did not eat in the restaurant for dinner, but we ordered some beers by the fireplace which is in the backyard of the property by the river. Overall, our experience was very pleasant.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aculjat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boquete,
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed June 20, 2009

second stay, first time downstairs in what i agree with some reviewers was a cramped bathroom and clean but basic room. came with my parents in feb. of this year, staff was very accomodating. breakfast is included if you stay in the smaller rooms, its awesome, but central park cafe one block over the obridge has great food at half the price. however, restaurant on premises hard to beat. borders on elegant.staying in suite now upstairs, what a difference. nice bed, light and airy, 2 balconys,very nice kitchen (i like to cook).think we are going to stay for 6 months or a yr. cant beat it, no bills but your rent and food, wifi, tv,maid service,bar and restaurant on premises. walk into town anywhere!

  • Stayed June 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wemovealot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brevard, North Carolina
Level Contributor
313 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed June 13, 2009

My husband and I stayed at the El Oasis from May 22 to June 5 and it was the perfect home base for our vacation. The facility is top rate and the accommodations wonderful, but it is the excellent staff which really makes it shine. Everyone from the owner to every member of the staff we met and talked to was so friendly and helpful. Gracias to you all. The balcony overlooking the river was so wonderful to sit on and sip a drink while looking out over the bridge leading over to the main part of Boquete, with the mountains in the background. It was wonderful having a full kitchen and being able to take advantage of the abundance of local fresh, delicious, cheap fruits and vegetables. The vegetarian dishes in the restaurant were magnificent. Be sure to also try Sabrosan, a local cafeteria style restaurant which serves more traditional Panamanian dishes at a bargain. Also don't miss ou on the Boquete Tree Trek zipline tour. It is awesome! Cheap thrill!

  • Stayed May 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BOBandBECKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Oasis Hotel & Restaurant

Property: El Oasis Hotel & Restaurant
Address: Ave. Buenos Aires, Boquete, Panama
Location: Panama > Chiriqui Province > Boquete
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Boquete
#6 Romantic Hotel in Boquete
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Oasis Hotel & Restaurant 3*
Number of rooms: 17
Official Description (provided by the hotel):
We are El Oasis, a countryside styled hotel inspired in our mountain farm of the same name.El Oasis offers comfortable rooms and suites for short and long stays, breathtaking views of our gardens and the mountain landscapes, and the attentive and personalized service that has made us the favorite destination of travelers seeking added value in their Boquete experience.When you are back from your explorations and the many activities around Boquete, enjoy an exquisite dinner in our Restaurant in the riverside of the Caldera River. ... more   less 
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Also Known As:
El Oasis Hotel And Restaurant
El Oasis Boquete
El Oasis Hotel Boquete

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