Spent 3 nights with family in February and have to agree with all statements that have been made about this place. The staff was very helpful and did arrange for a few tours. I would recommend not to take the "horse ride and hot springs" tour - quite expensive for what you get and the hot springs are VERY rustic. Stick with hiking and be sure to see the Paradise Gardens Rescue Center. As everyone has noted, the happy hour should not be missed - a great way to share experiences and meet interesting people. Just be sure to leave a tip for Danny!