Scam. Scam. Scam. We had reservation at Sunny Hills Cabanas. But a few days before our trip, they called and said they had to cancel our reservation. They did, however, made reservation for us at Boquete Forever. We checked in and tried our best to communicate with the staff…our very limited Spanish and their limited English we were able to get by. As for the cabins, the rooms are tiny. One bedroom with one bed on the first floor along with a small kitchenette, the bathroom, a very small fridge, a TV mounted on the wall where one has to constantly be look up while watching TV. On the second floor are three more beds in two rooms.
Two days before we checked out, we were presented with a (poorly translated) handwritten note stating that we have ruined a mattress and it would have to replaced at
our expense of $300. When I asked to show us the damage, they were unable to do so. We then asked to speak with the owner and waited all evening but no one showed. The next day, we went to the office again trying to speak with the owner. We were presented with a second note stating that they are reducing the amount from $300 to $85 to have the mattress sanitized. We offered to pay $25 which we would have deducted from the generous gratuity we had allocated for the staff, but still demanded to see the owner. They said the owner would be there at 4:pm that afternoon.
We took several pictures including videos of the mattress then attended the Tuesday (Gringo) meeting in town. While there, we talked with someone who is affiliated with Boquete Ning concerning our ordeal with Boquete Forever. That person volunteered to come and check out the mattress. Shortly after 4:pm, a gentleman came and introduced himself as the manager of the property. He was fluent in English so I explained to him the situation. My wife took several pictures of the mattress while the manager performed a thorough inspection. Having found not even the slightest scratch or the faintest stain, he concluded that it must have been a mistake and offered an apology. Later that evening, our contact from Boquete Ning arrived and performed another inspection of the supposed damaged mattress and found no damage. We have stayed in more than one hundred hotels in the US, Canada, Europe, Latin America, and the West Indies but this was the very first time anyone tried to rip us off. BEWARE. IF YOU HAVE TO STAY AT THIS ESTABLISHMENT TAKE PICTURES OF EVERYTHING ICLUDING THE NUMBER OF TOWELS.
- Official Description (provided by the hotel):
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