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“Good for a stopover”

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Resort Sur Beach Holiday
Ranked #4 of 7 Hotels in Sur
Pieterlen
Level Contributor
168 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Good for a stopover”
Reviewed November 5, 2013

Superior rooms are not in the main Hotel building and therefore far away. We felt quite lost and separated. The room, however was spacious with a large living room and a toilet and a large bedroom with en-suite bathroom. From room 303 we had a poor ocean view as there is a large building of "house techniques" (Airconditioning, water tank etc.) in front of the balcony / window. Lot of noise from main road during the night . Small pool. Garden does not meet the expectations - there are only 3 small places of lawn with some few bistro tables. No shade. There is a promenade right in front of the hotel and that's nice. The staff is very friendly and helpful. The Indian Food served in the Restaurant is outstanding. Breakfast is fine, however, they only serve instant "Nescafé".

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Mizzi22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Dortmund, Deutschland
1 review
Reviewed October 21, 2013

We had with our Polaris SideBySide 300 km south of Sur in the desert a little accident. In the hospital of Sur ( very nice) the dislocated arm of a passenger was put back in place again and we need urgently rooms for that night. Although the Eid al Adha was hard before, we were immediately given rooms.

But we needed more help. We had to find a towing service that brought the SxS from the desert to Sur. Without the helpful manager Mr. Hany MANSOUR we have not found anyone in Sur. An English speaking towing service is hardly to find. Mr. Hany organized everything and helped himself with five other employees to push the SxS on the trailer. Such a nice hotel manager we had never experienced.

The hotel deserves its 3 stars. The restaurant has a good selection. Missing something, it takes is a little note to the employees.

Unfortunately, you can not swim at the beach . But the hotel pool is enough to cool off .

We will come back.

  • Stayed October 2013, traveled with family
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Helpful?
Thank Volker J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRODept, Guest Relations Manager at Resort Sur Beach Holiday, responded to this review, October 30, 2013
Dear Volker J G,

It has always been our pleasure to extend our services to ensure that our guests are well-taken care of. We are all delighted and grateful for sharing your review especially the warm words for our Manager and staff. We look forward to welcome you and your family once again in the near future.

Kind Regards,
Guest Relations Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 15, 2013

U need any thing there are two guys Darwin and Karim they twins they will do anything possible to help you very friendly and knowledgable customer satisfaction is their priority they upgraded me to a suite for free very helpfull in organizing trips and curtious

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asadulla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRODept, Guest Relations Manager at Resort Sur Beach Holiday, responded to this review, October 21, 2013
Dear Asadulla S,

It is with great pride that we would like to express our gratitude for the comments that you have shared for our staff. We have passed it on to the team and we are equally pleased as much as you do. It will be our pleasure to welcome you once again in the near future.

Kind Regards,
Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahore, Pakistan
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 3, 2013

Sur in itself is a beautiful city with lots of serenity and tranquility. The overall experience was very soothing when compared to the day to day hustle bustle of Muscat, Oman.

The property is exceptionally well placed closed to the entrance of the city when travelling by road from Muscat and centrally located with all important places of Sur being easily approachable. The biggest selling point is the Ocean View from almost all angles. I could not be accommodated in the rooms so I was given a luxury villa which had a terrific view of the Ocean and its white sand Beach.

The villa itself and the property on the whole is relatively old. Signs of wear and tear were prominent right from the moment I wanted to enter the villa. The lock wouldn't budge and I was forced to call a staff member to open the lock for me. This meant walking through the whole uncovered parking lot (which is not a very pleasant experience in Oman's heat) to the reception. It is regretful that this was a regular thing throughout my 3 day stay because I just couldn't figure out how the staff managed to unlocked the door. I didnt manage it myself even once.

A slight disappointment was that I could not use the swimming pool during my stay due to the on-going "regular" maintenance and clean-up. When I decided to draw myself a bath instead, I realized that the water drain in the bath-tub was loose and couldnt hold the stopper. However, the front desk sent someone to fix it. The repair guy used a solvent/glue with a very strong odor which rendered that washroom useless till the next morning.

Otherwise, the staff was reasonably helpful and the food was good. I was particularly fond of the breakfast buffet, which unlike most other hotels in Oman had loads of fresh fruit.

I traveled alone on Business. Would I stay here again? If I am in Sur again, why not...the view was amaaazing...however, I will make sure I get a room/villa with a lock that's operable by an average joe like me and that the bathroom amenities are in order before I am allotted the room.

  • Stayed May 2013, traveled on business
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Helpful?
Thank Trippppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRODept, Guest Relations Manager at Resort Sur Beach Holiday, responded to this review, August 28, 2013
Dear Trippppie,

Thank you for sharing your recent stay with us and the kind comments about our staff. We have lifted up your concerns to the rest of the team and necessary actions have been made. We are grateful that you are considering us on your next stay and we are definitely hopeful to welcome you once again.

Kind Regards,
Guest Relations Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013

Me and my husband stayed there for just one night. We really enjoyed the Ocean view room and also the delicious food in the restaurant , we were very upset when we found that we have to pay to use the internet in the room which is very costly , also we couldnt swim in the beach!! because its very dirty and full of rocks. swimming pool is very small. the foyer is horrible!! a total mess.
The hotel is clean and staff is very kind specially the Egyptian receptionist who thinks he is a pharaoh.
We hope to find some changes in our next visit 2014.

Room Tip: choose a high floor room
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Elena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRODept, Guest Relations Manager at Resort Sur Beach Holiday, responded to this review, August 25, 2013
Dear Elena P,

Thank you for choosing to stay with us and for taking the time to share a review. As our Resort is at a public beach, there are some debris that are beyond our control. On your next visit, we hope that you get to enjoy our free and unlimited access of internet service at the lobby area. We look forward to having you stay with us again.


Kind Regards,
Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
107 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 28, 2013

Walking into the foyer gives you a clue to when the hotel was built. Wacky lime green and yellow decor, harp back to the '70's. We had a few false starts trying to locate our room, its quite a rabbit warren of buildings tacked together into one. The room is smallish and the furniture continues the '70's theme. Shame really because that's very superficial and could easily be fixed by changing the heavy curtains and getting rid of the 2 superfluous heavy chunky armchairs that blocked access to the balcony.
The balcony has a great view, we watched the locals play soccer on the beach. The beds were very comfortable and the bathroom clean and very functional.
The restaurant repeats the foyer's lime green and yellow colour scheme, has a panoramic view of the beach during the day and crazy bright flouro lighting at night. Despite there being very few guests it was quite a challenge to grab a waiter for a menu then an even greater challenge to get one to take an order. There was no shortage of staff, they just seemed to walk around in circles doing nothing guest related, very Faulty Towers!
There really isn't much to choose from in Sur by way of tourist hotels and most tourists are only using the hotel as a stopover on their way to somewhere else. Sur Beach Hotel fits that purpose extremely well and we would certainly choose to stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank 3littlepigsgotroppo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRODept, Guest Relations Manager at Resort Sur Beach Holiday, responded to this review, August 25, 2013
Dear 3littlepigsgotroppo,

Thank you for your valuable review. We have taken your comments very positively and we do appreciate that you are considering us on your next visit. Looking forward to welcoming you back.

Kind Regards,
Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torino
Level Contributor
90 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 26, 2013

This hotel is a good starting point to explore the nearby, especially Wadi Tiwi and Wadi Shab. Sur does not offer any interesting tourist attraction. The en-suite room was spacious with a nice balcony on the Oman Gulf. It was equipped with a TV, a hair dryer and two closets. A welcome fruit basket was delivered to us as soon as we entered the room. The bathroom was clean, provided with all sort of soaps, lotions and vanity kits and there was also a bathtub. The hotel had a covered parking area, a swimming pool, an outdoor resting area, an Internet bar and a good restaurant on the first floor. In the lobby you can have a free wi-fi access. The restaurant had a good selection of vegetarian dishes and served an incredibly rich buffet breakfast, with special dishes prepared on demand by the chef. We found the same menu at the Ras Al Hadd Beach Hotel, which belongs to the same hotel chain. The staff was very kind and helpful, providing us with some touristic information.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biol76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRODept, Guest Relations Manager at Resort Sur Beach Holiday, responded to this review, August 25, 2013
Dear biol76,

Thank you for sharing a review on Trip Advisor. It’s nice to hear the comments you shared about our kind and helpful staff, and we are happy to tell you that the same will be extended for your anticipation on your next visit. We certainly look forward to welcoming you back.

Kind Regards,
Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Resort Sur Beach Holiday

Property: Resort Sur Beach Holiday
Address: Sur 411, Oman (Formerly Sur Beach Hotel)
Location: Oman > Ash-Sharqiyah Governorate > Sur
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Sur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Resort Sur Beach Holiday 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Sur
Resort Sur Beach Holiday Oman

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