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“Do not stay here!”
Review of Hilton Salalah

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Hilton Salalah
Ranked #4 of 22 Hotels in Salalah
Certificate of Excellence
Reviewed October 19, 2013

Worst experience in a supposed 5-star hotel. If you have allergies do not stay at this hotel. The whole place smells of mold. The staff unresponsive. Concierge non-existent. View of port, no nice. The gym is terrible. It is best suited for families with young children.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank azinajafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 23, 2013

Dear azinajafi, We would like to take this opportunity to thank you for the time you took to send us this message regarding your recent stay in our Resort.I was very concerned to read your comments which reflect dissatisfaction about your experience in our property. Please accept my apology for not having the stay up to your expectation.As hoteliers, our mission is to provide high quality services to our guests in order to ensure their satisfaction. Meantime, I hope that you will give me the privilege to welcome you back in our property to regain your confidence. Looking forwarded to welcoming you back to our resort and please do not hesitate to contact me if can be of any assistance.
Kind regards
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

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459 - 465 of 1,007 reviews

Reviewed October 19, 2013

The Hilton Salalah is a great place if you're looking for a relaxing holiday. The hotel is located a little way out from the city centre. It offers a nice pool and access to a large and open public beach. The rooms are comfortable and spacious, and the TV has a better variety of channels than most other hotels. The breakfasts are great, as is all the food offered around the hotel. The staff are delightful and always there to help. In fact, when my Dad and I came back from a fishing trip we had a quick conversation with the chef who agreed to prepare the Tuna we caught for our dinner that night. We booked the fishing trip, scuba-diving and a trip to watch the dolphins through 'Sub-Aqua', located on-site. The guys there are great, really friendly and helpful.
Overall, the Hilton Salalah is a great place to go for a relaxing holiday, but don't let all that the hotel has to offer stop you from going out and exploring the local area.

  • Stayed: October 2013, traveled with family
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Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 19, 2013

Dear ED M, We would like to take this opportunity to thank you for the time you took to send us this message regarding your recent stay in our Resort. We are pleased to note that you enjoyed your time with us and that we were able to make your experience memorable. Your comment as one of our most valuable guests is very much appreciated! Rest assured that myself and the hotel team will continue providing the excellent service which will keep you and your good family loyal to our company.
Wish you very nice day!
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

The resort is located far from the city center at the eastern part of Salalah. It has a large private beach which is empty as it is too hot to stay at the sunshine. Some metal elements of hotel exterior look like they are old but this is because the humidity in Salalah is very high and the corrosion shows up very fast. You can feel the humidity also in the rooms on the lower floors. The hotel has also swimming pools, fitness and nice outside bars and restaurants. The personnel is very nice, helpful. They are always available for your call. You get also a complimentary water in your room what is important when you are in that high temperature. We spent very nice time there, relaxing, walking at the beach. There is nobody in a hurry in that hotel what helps to be relaxed.

Room Tip: Take the room on the higher floor at the sea side. You will get the balcony with chairs and table on...
See more room tips
  • Stayed: October 2013, traveled as a couple
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Thank grzadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 19, 2013

Dear grzadam, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay. Your comment as one of our most valuable guests is very much appreciated! Rest assured that myself and the hotel team will continue providing the excellent service which will keep you and your good family loyal to our company. looking forwarded to welcoming you back to our resort Till then, wish you and your good family all the best.
Kind regards
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

After visiting Muscat and various Emirates I was intrigued to explore Salalah and selected the Hilton unsure of what to expect. My expectations were exceeded, the hotel offered spacious comfortable bedroom, great service and good facilities. Good choice of dining options, enjoyed Seabreeze beach bar which was a quiet retreat to enjoy sundowners or a drink before dinner overlooking he beach. Staff couldn't do enough for you and were very attentive and friendly. Plenty of sun loungers around the pool and in the garden and on the beach, and drinks and snacks service was offered throughout the day. Would definitely recommend this hotel to those wanting a quiet getaway in an unspoilt and peaceful area of the Middle East. Look forward to my next stay!

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank richtob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 19, 2013

We would like to take this opportunity to thank you for the time you took to send us this message regarding your recent stay in our Resort. We are pleased to note that you enjoyed your time with us and that we were able to make your experience memorable. Looking forwarded to welcoming you back to our resort till then, wish you and your good family all the best.
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Our previous experience of a Hilton hotel (in the US) was not entirely happy so we wondered about the Hilton Salalah where a room had been booked for us because I was giving a lecture course there. The whole experience was a delight. Staff exceptionally friendly and helpful without having the 'have a nice day' syndrome. Food was good and the Palm Grove restaurant especially nice - right on the beach. My wife swam and went for long walks on the beach while I worked and was well looked after. The lecture room was well appointed and the coffee / snacks etc excellent.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 19, 2013

Dear Richard B, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay and looking forwarded to welcoming you back to our resort Till then, wish you and your good family all the best.
Wish you very nice day!
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

I have returned to the Hilton Salalah for my fourth consecutive year, and things are better than ever. New furnishings in the restaurants and garden/pool areas. New additions to the menus enhancing the number of choices. Chic new beach bar over looking the exciting gorgeous sandy beach. Mouth watering steaks cooked to perfection in Sheba's restaurant and served by pleasant and accommodating staff. Due to the Management (Mr Halim) and his staff this Hilton is certainly on the way up. We look forward to year five.

Lynda Ashworth Uk

Room Tip: Corner suites are large and peaceful, with beautiful views.
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  • Stayed: September 2013, traveled on business
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Thank Lynda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 8, 2013

Dear Lynda A, Thank you very much for choosing to stay at Hilton Salalah Resort, Sultanate of Oman and for taking the time to write to us. I would like to start my reply with an appreciation note for the constructive feedback and pointing to the good things which you have experienced in our resort. Your positive scores about the overall satisfaction have been noted and shared with the team members.Wish you and your good family all the best.Kind regards
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

A well positioned hotel, with good facilities and accommodation, and a very attentive staff who were friendly and very helpful. A huge white sand beach in front of the hotel is almost deserted. The hotel is ideally situated for sightseeing to both east and west of Salalah, both of which areas are dramatically different.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nigel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoumayaBenAli, Executive Secretary at Hilton Salalah, responded to this reviewResponded October 8, 2013

Dear Nigel S, Many thanks for your constructive feedback and for giving us the chance to know about your experience. Pleased to learn about your satisfaction with your stay and looking forwarded to welcoming you back to our resort . Till then, wish you and your good family all the best.
Wish you very nice day!
Kind regards
Soumaya Ben Ali
On behalf of
Nader Halim
General Manager
Hilton Salalah Resort
nader.halim@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Salalah

Address: Sultan Qaboos St, Po Box 699, Salalah 211, Oman
Phone Number:
Location: Oman > Dhofar Governorate > Salalah
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Salalah
#4 Spa Hotel in Salalah
#4 On the Beach Hotel in Salalah
Price Range: $117 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Salalah 4*
Number of rooms: 147
Official Description (provided by the hotel):
The Hilton Salalah Resort is a relaxing retreat, surrounded by vibrant bougainvilleas and lush palm groves. This beachfront Salalah hotel is set amidst landscaped gardens and all of the Salalah hotel rooms and suites offer tranquil views of the Indian Ocean and Arabian Sea, as well as the dramatic Dhofar mountain range. Relax by the Hilton Salalah Resort's freeform pool overlooking the white-sandy beach, browse the shopping arcade, work out in the gym or unwind in 6 restaurants and bars at this Salalah hotel. Dine on fresh seafood at Palm Grove Restaurant or enjoy authentic Arabic Cuisine at Al Maha Restaurant. Sip your favorite cocktails in Sea Breeze Bar, located on the stunning beachfront, or treat yourself at Sheba's Steak House with premium steaks, flavorful sauces and matching wines. Pamper yourself with an outdoor massage in one of the Caribbean style beach pavilions at this Salalah hotel, entertain the kids in the playground or enjoy a day sightseeing and visit the Old Souk, the Bird Sanctuary or follow the Frankincense trail. ... more   less 
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Also Known As:
Hilton Salalah Hotel Salalah
Hilton International Salalah

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