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“The hidden gem of Ruwi”

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Tulip Inn Downtown Muscat
Ranked #1 of 10 Hotels in Ruwi
Muscat, Masqat, Oman
Level 1 Contributor
3 reviews
“The hidden gem of Ruwi”
Reviewed March 20, 2013

Hotels in the general vicinity of Ruwi are always viewed with a skewed eye, being on the other end of fashionable Qurum and Al Khuwair, and away from the high-end resorts further into the coast. Ruwi Hotel was a pleasant surprise for my family and I this past December. The ambience,the amenities and the service of the staff, warrants praise for the fact that you walk in expecting less and leave wanting more. Gym, pool, squash court, Imperial Lounge, pool bar, pool hall, club bar and a restaurant are all found in the hotel... which is usually unexpected from a city hotel. Looking forward to spending more time there as time goes by.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lance_K_Muller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, March 24, 2013
Dear Guest,


We at Ruwi Hotel- Muscat, sincerely thank you for patronizing our hotel and posting your comments on trip advisor.

We are pleased to hear the positive feedback on cleanliness, amenities and service standards of Ruwi Hotel, also glad to note that you have enjoyed the facilities of imperial lounge, pool parlor and gymnasium.

I thank you once again for posting your comments on trip advisor and wish you all the very best for your future endeavors.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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467 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 12, 2013 via mobile


The Ruwi is a basic but clean and friendly hotel.

I stayed there in March 2013, it's reasonably close to local shops etc.

The Gym and food are very good. It has a squash court if you take your racket!

Thanks to all the staff at the Ruwi for a pleasent stay,

Regards,

Lee.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leejakeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, March 25, 2013
Dear Guest,

We at Ruwi Hotel- Muscat, sincerely thank you for patronizing our hotel and posting your comments on Trip advisor.

We are pleased to learn that you have had a pleasant stay at Ruwi Hotel - Muscat. We sincerely thank you for continuous patronage of Ruwi Hotel, also like to inform you that hotel rooms, lobby, swimming pool area would be further upgraded during the year 2013.

Thank you once again for posting your comments on Trip advisor and we look forward to welcome you again at Ruwi Hotel – Muscat.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2013

No complaints really. I got what I expected thanks to the previous reviews. There is no central area to Muscat - you either pay a premium for the 5-star resorts along the coast towards the airport or find a smaller hotel in a secondary location. Ruwi, like the other areas is a $5-10 taxi ride to anywhere in the City. $20-25 to the airport. I never saw the advertised airport shuttle bus. Ruwi itself reminded me of Mumbai (minus the smell). They call it Little India; fascinating for the westerner but don't expect to find restaurants and nightlife - the area caters to Indian workers. Similarly the Ruwi Hotel is mainly patronized by Indian businessmen but there are a few tourists. The bonus for me was the bar which was open from noon (rare) and even though it's pretty basic the staff and Omani and Filipino patrons were very friendly. There is also a poolside bar if you want to smoke outside. Restaurant food is quite good - western and Indian, and the buffet breakfast at $6 was fine. Helpful restaurant staff. Hearing about the noise from the bar I got a 9th floor room but I needn't have bothered. The hotel was quiet during my stay and the only noise came from the overpass below (when the windows were open). Only downside was the ladies on the reception desk. Attentive? Not.

Room Tip: Upper floors away from the overpass. In Summer it doesn't matter because your window will be cl...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bintheredonethose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, March 25, 2013
Dear Guest,

We at Ruwi Hotel - Muscat are thankful to you for posting your comments on tripadvisior website. We are very happy to note the positive comments on hotel standards and service of the staff. We also have made arrangements for extra training lessons for front office staff on customer care.

Thank you once again for posting your comments on Trip advisor and we look forward to welcome you again at Ruwi Hotel – Muscat.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 8, 2013 via mobile

hi, we stayed at the hotel for 3 days. If you want a place to stay for a reasonable price, and you are able to accept certain "minuses"' then this hotel is an option.
The hotel is located in Ruwi, 3 Real taxi drive from the old souk (6 EUR). The hotel needs rennovation, specially for doors and furniture this is too obvious, as well as for the bathroom, but still, you can stay with an acceptable comfort in the room. Our room was clean, and I could not detect any strange "smell"' that usually comes up from old hotels.
The breakfast is fair for such a hotel, and the staff is "tipical" from the region, I mean you should repeat things three times until you will be sure that they understood. The guys at the room service are as nice as slow.
I agree with some comments regarding reception, they are very slow, specially in the check out, but correct.
The wireless is for free, but also slow...
We recommend this hotel if you look for an affordable place with no negative surprises.

Stayed March 2013, traveled as a couple
Helpful?
Thank Luis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, March 25, 2013
Dear Guest,

We at Ruwi Hotel - Muscat are thankful to you for posting your comments on tripadvisior website.

We are pleased to hear the positive feedback on cleanliness and friendliness of room service staff. However all concerns pertaining to the inadequacies in hotel standards have been addressed with the concerned departments.

I thank you once again for posting your comments on trip advisor and wish you all the very best for your future endeavors.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 17, 2013

Despite seeming a little gloomy and depressing at times, the hotel has an impressive range of facilities at a reasonable price. The cleaners do a great job every single day. The breakfast menu is relatively varied and the restaurant employees display a very positive attitude. Unfortunately, everything good about the hotel gets dilutes because of the reception desk. The female front-desk workers are extremely slow, lazy and uncooperative. They never volunteer any info, you need to ask about everything (incl. the location of elevators - it should seem natural to tell guests where they are if they're not anywhere in sight) and their answers are usually insufficient. I also had the longest check-out everhere because it took a number of calls and over 20 minutes of waiting for them to check if my mini bar list was ok (which it was, by the way). No word of apology at the end. Terrible final impression.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank in_style_roadhitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, February 22, 2013
Dear Guest,


We at Ruwi Hotel- Muscat, sincerely thank you for patronizing our hotel and posting your comments on trip advisor.

We are pleased to hear the positive feedback of yours on cleanliness, breakfast and service of the restaurant staff. However we have arranged training programmes for front desk staff on customer care in order overcome service inadequacies.

I sincerely take this opportunity to invite you to Ruwi Hotel, where the entire team of Ruwi Hotel is confident in making your future stay enjoyable.

I thank you once again for posting your comments on trip advisor and wish you all the very best for your future endeavors.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 15, 2013 via mobile

Am revisiting this fascinating and friendly country and had no hesitation in staying once again in the Ruwi Hotel. Excellent service; great value; very good, varied and plentiful buffet breakfast; easy access whether you are driving or taking public transport; free wifi everywhere. Love relaxing with my iPad at breakfast or with my book by the small but adequate pool. Can't expect more for the price or convenient location. Staff are just great. Heartily recommend it.

Stayed February 2013, traveled solo
Helpful?
Thank gazgazuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, February 22, 2013
Dear Sir,

We at Ruwi Hotel- Muscat, sincerely thank you for patronizing our hotel and posting your comments on Trip advisor.

We are pleased to learn that you have had a pleasant stay at Ruwi Hotel - Muscat. We sincerely thank you for continuous patronage of Ruwi Hotel, also like to inform you that hotel rooms, lobby, swimming pool area would be further upgraded during the year 2013.

Thank you once again for posting your comments on Trip advisor and we look forward to welcome you again at Ruwi Hotel – Muscat.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antananarivo, Madagascar
Level 1 Contributor
3 reviews
Reviewed February 6, 2013

clean room, nice personnel, not a luxury hotel but every thing all right.
excellent breakfast, very good service.
the room at the 8th floor are quiet no noise from outside.
the temperature in February here is nice.

  • Stayed February 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alwasil, General Manager at Tulip Inn Downtown Muscat, responded to this review, February 22, 2013
Dear Sir/ Madam,

We at Ruwi Hotel- Muscat, sincerely thank you for patronizing our hotel and posting your comments on Trip advisor.

We are pleased to learn that you have had a pleasant stay at Ruwi Hotel - Muscat. We would like to inform you that hotel rooms, lobby, swimming pool area would be further upgraded during the year 2013.

Thank you once again for posting your comments on Trip advisor and we look forward to welcome you again at Ruwi Hotel – Muscat.

Yours sincerely,

Harsha Theverapperuma
General Manager
Ruwi Hotel-Muscat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tulip Inn Downtown Muscat

Property: Tulip Inn Downtown Muscat
Address: P. O. Box 2195, Ruwi 112, Oman (Formerly Ruwi Hotel)
Location: Oman > Muscat Governorate > Ruwi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Ruwi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tulip Inn Downtown Muscat 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Tulip Inn Downtown Muscat Hotel is located in the heart of the city centre overlooking the capital’s main business and banking district and within close proximity to Ministries, Oman’s Capital Market Authority (CMA) as well as some of the popular tourist attractions. 25 km of scenic drive from the Muscat International Airport bring you to the hotel. Renowned as one of the best 3 stars hotels in Muscat, Tulip Inn Downtown Muscat Hotel is ideally the best place to stay for business travelers or tourists alike. With its archetypal fortress-style building, 100 well-furnished and spacious guest rooms and duplex Suites, elegant restaurant, a multi-purpose conference room, recreational centre, free WIFI and free self-parking are also provided. This hotel in Muscat is sought after by many who enjoy its traditional Omani hospitality which is complemented by an international standard of service. ... more   less 
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