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“The worst experience in my life”
Review of Sunrise Resort

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Sunrise Resort
Ranked #5 of 8 Nizwa B&B and Inns
muscat
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“The worst experience in my life”
Reviewed June 8, 2012

WIth review of the guest from this webstie and another website i was planning to visit the place. I recommend this place to my friends and we total of 3 familes with young children and infants planned to have night stay in sunrise resort. But it went disaster. The road to the resort is little risky and we enjoyed the ride. There were some good view on the way to the resort. We finally reached the resort by 4 PM. We were given 3 rooms near to the resturant. We have to wait for some minutes for the reception guy. He just hand over the key and showed in the map how to reach the room and no body were guiding us. He just told about the dinner and breakfast timings. As it was in the mountain there is no mobile coverage. There is mobile coverage in the reception only. We went to our rooms on our own. There we faced the next problem. In one of the room Television was not working. They didnt fill up the sugar and coffee powder in the room. Our room floor was full of dust and i have a infant. They dont have intercom nor we can not contact them by mobile. So we went all the way back to the reception. Then they changed the television and cleaned the floor. They informed that they refilled the coffee poweder but when we checked we found that they didnt refill and when we asked them they said that coffee powder is out of stock.
The room was good as it a newly built one. But again the problem with bathroom. Though the bathroom were new after some time all my friends and myself found that there is a foul smell from the bathroom.
There was a play area for the children and our children were happy in playing with that. But the games are made in rocks and there are many chances for the kids to get hurt.
Then the time came for dinner. It was told that they provide Buffet dinner. When we reached the restaurant we found that the restaurant is closed and the same guy from reception came to serve food after some time. We were the only people were there to have dinner. The food was very very basic and they cooked with one peice of chicken and fish for one person little rice and dal . The quboos was like chips. They just kept the food on the table and disappeared. We were waiting to ask them for alternate food but no one turned up. We got really upset with the dinner and when we told the reception guy we didnt like the service he started to speak with us in a rude manner.
We asked for camp fire which they charge 5 OMR. We had some good time in the campfire.
The breakfast was nice. It didnt have much option but we have good breakfast.

Overall we had a bad experience. I dont understand how the other person has good experience and we had a bad experience. Its not only me had bad experience. But even my other two friends didnt like this place at all.

The resort is not yet completed and they have a very long way to go.

As of now i will not recommend this hotel to any one. We had a very bitter experience and i feel bad as i brought two friends of mine to this useless place.

Room Tip: Please avoid this resort if possible
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank joenaveen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunriseresort R, Front Office Manager at Sunrise Resort, responded to this review, 2 weeks ago

Dear Guest, Thank you for your much for staying and choosing at SUNRISE RESORT JEBELSHAM MOUNTAIN as your vacation destination in the midst of the best MOUNTAIN getaways of Oman. Also, thank you for the time devoted in posting an insightful review regarding your holiday experience. Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Resort

Property: Sunrise Resort
Address: Al Hamra, Nizwa, Oman
Location: Oman > Ad-Dakhiliyah Governorate > Nizwa
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #5 of 8 B&Bs / Inns in Nizwa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sunrise Resort 2.5*
Number of rooms: 26
Official Description (provided by the hotel):
* Sunrise Resort is located in the province of South Batinah Rustaq in the north-western side of The Mountain of the Sun, Jabal Shams  and can be reached thru the interior road going to Al Hamra and 39 kilometer graded road travel to Sunrise Resort Jabal Asar’h* The natural beauty of Sunrise Resort Jabal Asar’h its wonderful and  its charming  views which is overlooking ancient tree’s adorn the flanks and slopes deep valleys and natural terrain and high mountains and pristine land attracts local and international tourist and nature's lover. * The resort features moderate temperature of  25 degrees during summer and 3 to 5 degrees even zero degree during winter. ... more   less 
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