We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Deceptive looks”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Le Meridien Ogeyi Place
Ranked #3 of 38 Hotels in Port Harcourt
lagos
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Deceptive looks”
2 of 5 bubbles Reviewed January 6, 2013

After staying at this establishment several times now. The last stay out did the rest for the absolute lackluster performance of staff. Their willingness to deceive and the general disdain shown towards guests staying in the hotel. Upon Arrival the two front counter staff were happily engaged in a conversation and ignored my presence for several minutes. When they finally did attend to me the process was very poorly handled, I got the feeling that they were doing me a favor by giving me a room.
For Dinner I decided to select from the menu and was informed that there was no beef so I was not able to have a burger or a steak and on further inquiry, the beef special chalked up at the restaurant entrance was not available either. So after trawling through several other selections I settled on chicken breast. The outcome was not unexpected, having seen the service and efficiency of the rest of the place. Unceremoniously dumped in front of me, by a gentleman who clearly was more interested in talking to other staff, made me realize that customer satisfaction is not the order of the day. Contrary to what I was expecting the serving staff dropped off ( Literally shoved down) a plate containing a scrawny chicken leg, Hacked up in Lagos street style and some rice.
After asking to see the manager I was told :
1) there is no manager
2) the manager has traveled
Finally the waiting staff tried to pass off one of the kitchen or cleaning staff as "the manager". A novel concept, but having stayed in this hotel before these tricks were no longer working.
So after a long wait a nice gentleman appeared who was clearly dressing the role, and offered to make amends. But seeing his staff and their approach to work, I think he will have a hard time.

The tale of customer disdain continues at breakfast. As usual the omelette station was unmanned, no coffee was ready and staff were not seen, but could be heard debating in the kitchen. So after calling, and some banging on the kitchen door a surly waitress came out to explain that as a guest I was not allowed in the kitchen and they would be with me soon. However, I should avail myself of the buffet in the interim. Old, dry bacon, no name meat sausages and baked beans, a breakfast do not make. The fruit was acceptable however and eventually someone made an appearance with coffee and the omelette station guy came out. After some haggling two eggs were produced on a slice of toasted white bread. It was explained to me that my request for brown bread toast was now satisfied, as the white bread had been turned brown in the toasting process...

Room Tip: Don't get rooms close to the auto closing doors. Whenever the power goes of the slamming will wa...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fred f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vindi S, Public Relations Manager at Le Meridien Ogeyi Place, responded to this review, January 17, 2013
Thank you for your posting and bringing to our attention the lapses in our service standard during your last stay.
Please accept my most sincere apologies, this is certainly not the high service standard we are known for and I am extremely disappointed to learn of your negative experience. I have personally investigated this matter and have discussed this occurrence with the concerned department.
I would like to inform you that we have taken immediate corrective action and please be rest assured that we will take all the necessary measures to ensure that there is no reoccurrence of this nature in future.
Mr. Fred, once again please accept my sincere apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

80 reviews from our community

Traveler rating
    20
    32
    16
    6
    6
See reviews for
7
6
7
55
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Lagos, Lagos, Nigeria
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed October 31, 2012

Clean rooms, good food, nice service. But am a bit worried about the parking space. Little space for parking and you may be forced to park on the streets.

The food was good and the restaurant well located just by the reception. But there's something am not comfortable with at the check in. I can't put my finger to it, but some finesse need be brought to the check in desk. And who were those girls hanging around the reception and accosting people?

My advice is to pick a room with view to the polo field so as to savor the greenery.

Room Tip: Choose room with view to the polo field to enjoy nature.
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vindi S, Public Relations Manager at Le Meridien Ogeyi Place, responded to this review, November 4, 2012
Dear Victor O.
Your kind and positive comments as regards the state of our Rooms, Food, Services and Restaurant location is very much appreciated.

About the Parking space, we share your concern but i must confess that getting additional space has been quite a challenge, nevertheless, we are looking into it.

Guest Satisfaction to us is paramount, we will do all we can to address all your complaints and observation.

Thank you for your Patronage, We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmond, Oklahoma
Level Contributor
118 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed October 26, 2012

The breakfast buffet was terrible, the staff did not seem to be interested in serving me. So I decided to have room service for all my other meals. Food was better and service was good. AC in the bedroom did not work the first night, a call to the front desk and it was fixed within 30 minutes to acceptable, not cold. Forget he gym, it is not nice and most machines do not work properly. It is time to change the linen it has seen some better days. Cleanliness is still good. Once again, this hotel could be much better with a little bit of attention to details.

Room Tip: Ask for a room away from the generators as they will be running most of the time.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ontheroadagain5154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vindi S, Public Relations Manager at Le Meridien Ogeyi Place, responded to this review, October 31, 2012
Dear Ontheroadagain5154,

Thank you for your observations.

As for the Buffet, I assure you that it will only get better. Concerning the Gym, effort will be

directed at ensuring the equipments are in full operational status, likewise the linen which

already is in Progress.Once again we thank you for the Feedback as we look forward to

welcoming you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed September 4, 2012

Good property. Definitely the best property in Port Harcourt. Internet speeds are good. Airconditioning could get better, especially in the lobby and bar and restaurant where it is really bad. The buffet food is not so great and is a little expensive so order a-la-carte.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank chait123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uchenna E, Public Relations Manager at Le Meridien Ogeyi Place, responded to this review, September 6, 2012
Dear Mr Charit1,

Thank you for your great observations.

As for the buffet, i assure you that it will surely get better. work on our cooling system is in progres too.

We look forward to welcoming you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 4, 2012

It is always refreshing and empowering to return home to Nigeria and feel the same old fashion sense of caring, loving, and security that I have experienced and enjoyed in my many years of stay in the United States of America. Le Meridian Ogeyi Place - Port Harcourt not only re-assures and confirms to me that Nigeria is no different from any other five star hotel in New York city or Chicago, but Le Meridian Ogeyi Place - Port Harcourt is actually and uniquely better in many respects, because of its diverse offerings of indeginous dishes and those of the internationals. Every member of the staff, especially the sales segment and the front desk of the hotel went out of their way to offer assistance at all times, and made my stay a memorable one. This friendly and professional treatment are factors that will bring me back to stay at the hotel in the future.

Room Tip: This hotel is welcoming environment for all your needs .....business or pleasure.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gndukwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uchenna E, Public Relations Manager at Le Meridien Ogeyi Place, responded to this review, August 6, 2012
Dear Mr Gndukwe,

We are glad you enjoyed your stay with us. Starwoodhotels ensures we give uniform and consistent service while adapting to local culture.

We would be glad to welcome you again when you are in Nigeria.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 1, 2012

This was my second stay at this hotel and my opinion has not changed; it is overpriced, dated and over rated. The rooms, beverages and food are all over priced. Most of the facilities need updating, especially the bathrooms which have fungus in some crevices. Customer service is average and be prepared to demand to be served in the restaurant.

In my opinion, one of the few positives of this hotel is the secure location and the security provided by armed and unarmed guards within the premises; in Porthacourt, security is priority over comfort and luxury.

Stayed August 2012, traveled on business
Helpful?
1 Thank SimplySammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed July 17, 2012

If you have a confirmation number for your reservation and you dont stand at the check in counter by latest 4pm you dont get your reservation honored by the hotel- that is what we were told by the reception staff.

Our company called on the day of our arrival to reconfirm our booking AND to inform the hotel of our delay of check in time. When we drove up to the entrance, the parking lot filled up with exceptionally expensive car. The lobby had a very impressive ambiance - too bad that the attitude of the hotel policies do not match the first impression of the wauw factor.
The attitude rapidly changed negatively towards us, once the reception staff realized that we were not "Arig crew". We were arrogantly turned away with a lousy explanation, guests who do not check in by 4pm, are not entitled to have their confirmation number honored.
Simply shameless and unacceptable- considering the fact that our company had taken the trouble to phone the le Meridien on the same day of our arrival to keep them informed and to secure our bookings.

There are only 3 hotels in Port Harcourt known in the market to be safe and of 5 star quality.
These hotels are mostly fully booked as there is not any competition. Clearly the Le Meridien does not have to practice any respect towards their guests or common decency with regards to clients services. Never mind the fact that we are Starwoods Rewards Card Holders.

Given the choice in any way shape or form, the le Meridien will be the last hotel on my list of choice WORLDWIDE
........but as I can imagine with the short sighted attitude of the hotel, they couldn't care less about their business reputation

Room Tip: check in before 4pm to get a room or go home
See more room tips
  • Stayed July 2012, traveled on business
    • Service
Helpful?
1 Thank ChancebyChanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uchenna E, Public Relations Manager at Le Meridien Ogeyi Place, responded to this review, July 20, 2012
Dear Mr. Chancebychance,
Thank you for your review.
At Le Meridien Ogeyi Place, we value our guests and their patronage. We also understand how frustrating it could be for someone to arrive and not have a room available however, we recommend that our valued guests guarantee their booking by any form of payment to avoid such experience.
We apologize for any inconvenience and assure you that your encounter is not our practice. We hope that you would return and give us an opportunity to prove that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Port Harcourt hotels
3.3 mi away
Swiss International Mabisel
Swiss International Mabisel
#1 of 38 in Port Harcourt
4.5 of 5 bubbles 63 reviews
0.0 mi away
Golden Tulip Port Harcourt - Hotel
1.4 mi away
Novotel Port Harcourt
Novotel Port Harcourt
#16 of 38 in Port Harcourt
3.0 of 5 bubbles 91 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Hotel Presidential
Hotel Presidential
#10 of 38 in Port Harcourt
3.5 of 5 bubbles 76 reviews
0.7 mi away
Sparklyn Hotels and Suites GRA
Sparklyn Hotels and Suites GRA
#8 of 38 in Port Harcourt
4.0 of 5 bubbles 14 reviews
2.9 mi away
The Randolph Hotel And Resort
The Randolph Hotel And Resort
#5 of 38 in Port Harcourt
5.0 of 5 bubbles 1 reviews
Show Prices
Show Prices
Show Prices

Been to Le Meridien Ogeyi Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Meridien Ogeyi Place

Property: Le Meridien Ogeyi Place
Address: 45 Tombia Street | GRA Phase II, Port Harcourt 500-001, Nigeria
Location: Nigeria > Rivers State > Port Harcourt
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Port Harcourt
#3 Best Value Hotel in Port Harcourt
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Le Meridien Ogeyi Place 4.5*
Number of rooms: 86
Official Description (provided by the hotel):
Le Meridien Ogeyi Place is the first international hotel in Port Harcourt with a fusion of local and international lifestyle for travelers desirous of chic decor and art. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Priceline, Booking.com, Expedia, Cheap Tickets and HotelQuickly so you can book your Le Meridien Ogeyi Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Le Meridien Port Harcourt
Port Harcourt Le Meridien

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing