After staying at this establishment several times now. The last stay out did the rest for the absolute lackluster performance of staff. Their willingness to deceive and the general disdain shown towards guests staying in the hotel. Upon Arrival the two front counter staff were happily engaged in a conversation and ignored my presence for several minutes. When they finally did attend to me the process was very poorly handled, I got the feeling that they were doing me a favor by giving me a room.
For Dinner I decided to select from the menu and was informed that there was no beef so I was not able to have a burger or a steak and on further inquiry, the beef special chalked up at the restaurant entrance was not available either. So after trawling through several other selections I settled on chicken breast. The outcome was not unexpected, having seen the service and efficiency of the rest of the place. Unceremoniously dumped in front of me, by a gentleman who clearly was more interested in talking to other staff, made me realize that customer satisfaction is not the order of the day. Contrary to what I was expecting the serving staff dropped off ( Literally shoved down) a plate containing a scrawny chicken leg, Hacked up in Lagos street style and some rice.
After asking to see the manager I was told :
1) there is no manager
2) the manager has traveled
Finally the waiting staff tried to pass off one of the kitchen or cleaning staff as "the manager". A novel concept, but having stayed in this hotel before these tricks were no longer working.
So after a long wait a nice gentleman appeared who was clearly dressing the role, and offered to make amends. But seeing his staff and their approach to work, I think he will have a hard time.
The tale of customer disdain continues at breakfast. As usual the omelette station was unmanned, no coffee was ready and staff were not seen, but could be heard debating in the kitchen. So after calling, and some banging on the kitchen door a surly waitress came out to explain that as a guest I was not allowed in the kitchen and they would be with me soon. However, I should avail myself of the buffet in the interim. Old, dry bacon, no name meat sausages and baked beans, a breakfast do not make. The fruit was acceptable however and eventually someone made an appearance with coffee and the omelette station guy came out. After some haggling two eggs were produced on a slice of toasted white bread. It was explained to me that my request for brown bread toast was now satisfied, as the white bread had been turned brown in the toasting process...
- Official Description (provided by the hotel):
- Le Meridien Ogeyi Place is the first international hotel in Port Harcourt with a fusion of local and international lifestyle for travelers desirous of chic decor and art. ... more less
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- Also Known As:
- Le Meridien Port Harcourt
- Port Harcourt Le Meridien