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“Stunning location, private bungalows in tropical gardens.”

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Oure Tera Beach Resort
Ranked #2 of 4 Hotels in Ile Des Pins
Certificate of Excellence
Reviewed January 23, 2013

We had a very relaxing 9 days here. The gardens and pool were very well kept and the private bungalows were well equiped and only spoilt by lumpy pillows and too soft mattresses! The beach was perfect, with sun loungers and towels provided.
The restaurant was OK but the lunch menu was far too substantial and much like the evening meals menu. Snacks and salads would have been more appropriate. The restaurant staff were not very attentive and could have done with some more training.

  • Stayed: September 2012, traveled as a couple
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3  Thank KateLadson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 - 58 of 340 reviews

Reviewed January 20, 2013

Is located at the nicest beach/bay of Ile des Pins.

The bungalows are pretty big and clean. The restaurant is not on a level with Hotel Hibiscus Koné or Tieti Tera, but pricewise certainly is…

The hotel staff is trying to be friendly but apparently has no clue. When we wanted to pay, they charged in first instance 5% service charge even if the prices which are on the menu are marked with incl. 5% service charge!

Anyway, this is a general advice to double check all invoices you get, as NONE of all presented to us was correct!!

  • Stayed: November 2012, traveled as a couple
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3  Thank funrec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

Agree with the other reviewers, the beach and location were stunning and the best we saw on the island. The beach is sheltered and calm and great for swimming and snorkelling. The accommodation is set in a beautiful garden of palm trees, with deck chairs allowing you to listen to the birds and (frequent) falling coconuts! We stayed in 2 garden bungalows which were fine, good solid buildings, tv (only one channel in english). the main difference with the more expensive bungalows were a bath/shower combo which was a little tired but perfectly functional. Food at the hotel was good to excellent, although a lack of options at some meals.

Unfortunately a nearby cyclone meant the weather was poor and so we spent more time off the beach and on contact with staff... Who varied from being outright rude to unresponsive. Many questions were answered with 'thats not possible' without alternative suggestions. Meals took an age... We'd wait a long time to even be welcomed, then would have to ask 3 or 4 times for drinks and then varying combinations of the drinks would appear on the bill and we'd have to spend time in our pigeon French trying to explain back to them. The exception to this was the excellent bar manager who was great and was frantically running around trying to instil some order. As stated above the standard of the food was great but it is expensive which for dinner is fine but there were a lack of snack or lunch options at a reasonable price.

So.. We tried to go to a shop to buy supplies. Thought we'd cycle but there are only 3 adult bikes which was unhelpful for 4 adults. So we walked, received little instruction from reception... But eventually found a shop about 20 mins away (go left, carry on the main rd rather than turning off for the ferry, go past the service station and come to a T junction where you then go right and the shop is 100m up on the left). Unfortunately the shop didn't have any fruit or veggies but plenty of chips, nuts etc.

The beach hut wasnt manned at the stated hours whilst we were there and there seemed to be a shortage of towels. Overall tho we managed everything we needed.

We were there for New Years and that did a great job with music and fireworks on the beach - was a highlight.

It could be really top hotel but needs better management and training for staff. Feel it's a bit lazy for the price.

Stayed: January 2013, traveled with friends
5  Thank sheldita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

We stayed 3 nights in November 2012.
The rooms are large and well furnished, with a large bathroom, a nice veranda, a comfortable bed.
The hotel is on a large garden with a beautiful beach and a small swimming pool. We enjoyed the use of the kayaks to have a tour in the lovely bay.
The bay in front of the hotel is very quiet and wonderful for snorkeling. The restaurant was pretty good.
But overall the hotel is very expensive (as anything else in New Caledonia...). Service was OK and friendly but not very efficient. We waited the airport shuttle 20 minutes, too bad as the flight is 30 minutes. The excursion to the "natural swimming pool" was amazing.

  • Stayed: November 2012, traveled as a couple
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3  Thank dinacecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

I'm not a fastidious traveller and if I'm paying $60 or $120 or even $180 per night, I'll pretty much take what I'm given. But if I'm paying $450 a night, well, I do expect a minimal level of indulgence and attentiveness.

With that in mind, if you're expecting a 4 star experience here, you are going to be very disappointed.

It's true that the location and surroundings are divine. It's plainly obvious, though, that the management are resting rather comfortably on the laurels of this alone.

For your AU$450 a night, apparently included are all the beachside facilities. Except that there aren't actually enough towels for all the guests; there aren't enough beach beds for all the guests; there aren't enough snorkels for all the guests and when you do wait half a day for your turn you discover that most of them are broken. If that's not enough to drive one around the bend, you can be certain that at some point you'll have to wait at the service hut for 20 or so minutes for the privilege of being informed of this: Désolé monsieur! Oh, and off the beach, there aren't enough bikes either.

The food. I know people have left glowing reviews of the food here - I can only conclude their comparison was to a habit of microwaved TV diners during the week and Pizza Hut on the weekend. In fact, I would have preferred a $3 piece of pizza for dinner to a few pieces of hard, dry chicken and a mouthful of mango flavoured boiled potato that sets you back $30 - and served with a groan to boot. The breakfast buffet was dull and lifeless, which is what you'd expect from a spread that certainly came straight out of supermarket packets. If you've got any special dietary needs, of which we had a one small breakfast request, this can be kindly fulfilled but only once, apparently. The rest of the time, you can go hungry: Désolé monsieur!

The service is erratic. We found the young bartender exceptionally attentive, otherwise the staff were indifferent at best and on two occasions overtly rude. Everything has to be spelled out (this isn't a question of communications lost in translation - we speak fluent French) and make sure to double check that requests have been communicated through to the right person.

TripAdvisor Traveller's Choice Award for 2012. Seriously?

  • Stayed: December 2012, traveled as a couple
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6  Thank LukeDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

The location is absolutely unbeatable, and while the welcome on the phone and at the front desk was very warm, the service was otherwise highly erratic, and in many cases rude and/or indifferent.

The communication between staff was also terrible, with the result that (for eg) drinks were never served, and when they finally arrived, it was made clear that we had never placed the order hence it was our fault!

On more than one occasion we stood around waiting to be seated in the lunch restaurant/bar, were ignored by the waitresses, seated ourselves, and then had to clear the dirty table ourselves too (as the request to do so was ignored). To be fair, some of the wait staff were just lovely, but several clearly had zero interest in taking care of the guests - in fact their attitude suggested we were a huge burden!

The food was also overpriced and absolutely average. Indeed, the breakfast buffet was not even close to 4 star standard. The exception was the xmas day buffet, which we enjoyed, though it was far from amazing (which has been our experience in other hotels charging these sorts of prices).

The website and our booking confirmation also noted that the price included a range of equipment (snorkels, beach towels and recliner chairs for the beach). As such, we didn't bring our own. Unfortunately, they don't stock enough for all of the guests: 2 days in a row we were told that there were either no towels, chairs or snorkels left (on day 2 it was all 3!) and that we had to arrive much earlier than 11am if we wanted any! The idea that people on holidays in an expensive resort should have to get up early and race to 'bags' equipment is a joke.

My husband and i have stayed in everything from ultra basic backpackers and remote campsites through to 5 star hotels all over the world. As a result, we have a reasonable sense of what you can expect in terms of service, presentation and food in different price brackets in comparable economies.

For almost 400 euros a night in the Pacific, we expect much, much more than highly erratic service, shortages of almost all equipment advertised as being included in the tariff, and overpriced, average (at times below average) food.

On the positive side, the location is absolutely magnificent, we were happy with the bungalow and the young barman was very attentive, friendly and professional.

In summary - come here for the location, not for the food or service. For our part, next time we'll bring a tent, a camp stove and our own snorkeling equipment.

  • Stayed: December 2012, traveled as a couple
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6  Thank DancingWombat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012 via mobile

an amazing location, super helpful front desk staff, pretty good standard of food. We booked a garden bungalow but wasn't happy with it due to the size, smallish, mouldy bath surrounds, and the fact that u shared the bungalow with another room. We asked to be moved to a tropical bungalow , and paid the upgrade, Ben , manager and Apolloen, front desk, couldn't have been more helpful. We had to move back to the garden room after 2 nights , due to resort being full.
Could not fault this property really, apart from staff occasionally working on "island time "(slow).
Spend a bit extra and book a tropical bungalow. It's worth every cent which is expensive by Aussie standards. Would go back in a heartbeat. !

  • Stayed: December 2012
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1  Thank Vpctvma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oure Tera Beach Resort

Address: Kanumera Bay | Bp 170, Ile Des Pins 98832, New Caledonia
Location: New Caledonia > Ile Des Pins
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Ile Des Pins
Price Range: $260 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oure Tera Beach Resort 4*
Number of rooms: 30
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