My wife and I were on a cruise, and a stop was at Isle of Pines. We corresponded with Le Meridien and set up for a day pass at the hotel facilities, to use their lounge chairs, tables, drinks, etc. We corresponded back and forth several times with Zerena. The hotel was to have a driver in a marked van come and pick us up where the tender docked. The time was set at 9:30 a.m. At 9:35, we had a local vendor call the hotel and inquire. The hotel said the driver was late, but was on his way. The trip is about 12 miles. After waiting two hours, I left and went back onto the ship, the day ruined.
After contacting Zerena and the manager, Mr. Chanet, they told me that the driver had been there and finally left after 9:50 a.m. This is flat out not true. There were only severel other vehicles in the area, each with it's own purpose. There was no one there in a marked van, no one asking for us, no sign.
In a semi-apology, they offered us a free day pass for the next time we visit. We will never go to New Caledonia again after this experience, and we will warn our friends as well.
- Official Description (provided by the hotel):
- Paradise is shaped like this. Le Meridien Ile des PIns overlooks the pristine white beaches of Oro bay, just 15 minutes from the island's airport, and is nestled in a centuries old coconut grove, redolent with the scent of lush, tropical vegetation. Le paradis ressemble a cela. Le meridien Ile des Pins donne sur les plages blanches immaculees de la baie d'Oro, a seulement 15 minutes de l'aeroport et implante au coeur d'une cocoteraie seculaire, regorgeant du parfum exhale par une vegetation tropicale et luxuriante. ... more less
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- Also Known As:
- Le Meridien Ile Des Pins Hotel Ile Des Pins
- Meridien Ile Des Pins
- Ile Des Pins Meridien
- Ile Des Pins Le Meridien