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“Amazing location”

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Le Meridien Ile des Pins
Ranked #1 of 4 Hotels in Ile Des Pins
Certificate of Excellence
Helsinki, Finland
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Amazing location”
Reviewed August 4, 2013

This is probably the nicest place to stay when visiting Il-de-Pins, the location is wonderful. The bay is white sand and turquoise water and there is nothing to disturbe the peace (but our children, 3 & 8, did their best to make the hotel more lively...). Except for our family, there was only one other child under 10 there during our 4 days, the hotel seemed to be favored by honeymoon travellers.

We stayed in a very nice de luxe cottage, which was meant for 2 + 1 persons, but got an ok to squeeze in the 3-year old without a separate bed. The cottage was big and there was lots of space to play for the children. The bath/dressing room was nice and big and bathrobes were provided both in adult and child sizes. Everything was very clean and fresh and cleaning service was very good, with an extra round of offering new towels being made in the evenings. The only thing that bothered us a little were the earwigs in the toilet/shower and one bigger spider the first evenining. Two of us (1 child, 1 adult) got ill at the end of the stay, one was vomiting and one had nausea with fever. We didn't drink tap water (bottled water was provided), so there may have been something with the food, but it's hard to say.

The restaurant served very good and tasty food and the menu was extensive, also the children's menu was good. We all enjoyed the food very much, but you had to wait very long (40-45 minutes) for the food to get to the table, which was a challenge with the kids. The youngest one regularly fell asleep on the chair in the evenings, sometimes before his food had even arrived.

The hotel offers a good meal plan for children, where you pay a fixed price per day and they can order whatever during the stay. The food is reasonably priced also for adults.

The surroundings are fabulous and the beach is very child-friendly, you actually have to walk very far out to be able to swim. The natural pool in the vicinity (20 minutes walk, ask for a map at the reception) is a must for snorkelling, but go there early in the morning to avoid the crowds. And go at low tide.

The service is very friendly and smiling, we felt very welcome and it's a place we could gladly return to again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TMWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Communication manager at Le Meridien Ile des Pins, responded to this review, August 8, 2013
Hello,
We are delighted to read your comment.
We hope to see you again at Le Méridien Ile des Pins.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Dunedin, New Zealand
Level Contributor
115 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 1, 2013

This was my first stay at a luxurious hotel and a second visit to Isle of Pines. I won't go on about French rude attitude but it is an aspect I'll seriously consider before having another holiday on French territories.

PROS: We were picked up at the airport by the hotel van driver although we did not ask for transfers. It turned out quite handy as we did not realise how far the hotel was. At check-in we were assisted by a polite Asian lady which spoke English perfectly. The room was magnificent, the layout was unique with the bathroom essentially being a part of the room. Swimming pool was pleasant for a quick swim and has a nice view the lagoon. The beach was great for my needs: no mass tourism, there was hardly anyone at the beach and the lagoon was great for paddling. Buffet breakfast was good, the freshly baked bread was delicious and there was a choice of salami, fruit, spreads and cereal. We later on discovered there was an American-style buffet on the terrace on some days.

50/50: Isolated hotel location which means it was idyllic BUT there were no meal options nearby.
One gets nice little souvenirs daily but they tend to be removed if one doesn't store them immediately (?!). The nice lady at the reception was kind enough to arrange for the replacement before we left.

CONS: Most staff does not speak English which turned out to be very painful as my French was not nearly good enough to make a sensible conversation. Lunch and dinner food was awful. Overpriced, pretty average and particularly dinner-sized meals were tiny. There were no alternatives unfortunately. We cycled into closest town on one occasion and bought a few cans of food. Cycles were in bad condition (seats uncomfortable and brakes not working 100% well) so we haven't bothered again.

Overall, the value for money wasn't too bad (wouldn't want to be paying full rates for it though!), the location has its cons and pros, the environment IS beautiful, the hotel room was terrific, I just really missed (access to) a good meal.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Communication manager at Le Meridien Ile des Pins, responded to this review, August 8, 2013
Hello Elaine C,
Thank you for your comment.
We wish to apologies for the inconvenience maybe that poor english skills from the staff could have brought.
We regret the cuisine quality did not meet your standards and will follow up your remarks concerning service.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
waikato
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 24, 2013

WE stayed at Le Meridien last week on a day trip from Noumea to the Ile des Pins! The location was amazing and the view from the hotel breathtaking! We were there when the weather was over cast so it must look absolutely stunning on a sunny day! The staff were very helpful and friendly and the facilities there were very good. Would love to go back there again one day and stay much longer! A 15 minute walk from the hotel to the piscine naturelle is well worth doing as the snorkelling there is very good! :)
The beach in front of the hotel is really lovely and especially relaxing with the huge comfy day beds with thatched rooves from where you can take in the beautiful view!
Had a great time there, thanks!!! :)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank holidaygirlWaikato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Comunication Manager at Le Meridien Ile des Pins, responded to this review, July 28, 2013
Hello,

Thanks a lot for your review. We are happy your stay with us met your expectations, it was a pleasure having you!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 13, 2013

My wife and I visited this hotel for 6 nights in July 2013. After two days both of us experienced severe bouts of vomiting. We discovered that the same had happened to the couple staying in the bungalow next door. We subsequently read on Tripadvisor that the hotel had experienced lots of problems with guests becoming ill before. No one told us on arrival not to drink the tap water, only after we became sick. Bottled water was only supplied in the room on the second day of our arrival. Our tummies became better after a few days, but despite eating very carefully, my wife still suffers from diarrhea at the end of our holidays. This truly spoiled our holidays.
The setting of the bungalows and rooms amongst the dense vegetation is very beautiful and peaceful but we were disappointed with the beach because the tide recedes up to 20 meters and one could not really swim at those times. The natural aquarium is spectacular with lots and lots of fish but it is a 20 minute walk away and does get swamped at times by visiting passenger liner guests.
We were also disappointed in the food. Admittedly you are on an island miles from every where but do all the breads and pastries have to be soft instead of crusty and crisp as you expect French baked goods to be? Where was all the yummy tropical fruit? The menu is very limited as others have observed and there are hardly any light or health conscious meals. The food is very old- fashioned and traditional. Most of the staff try hard but there is a strange watchful and disapproving atmosphere in the dining room. It is certainly disapproved of if you pour your own wine after waiting too long for service.
The hotel is very expensive for what you get and as others have observed one would expect airport transfers and wifi to be included at that price. We also expected some sort of gym to be available in case of bad weather. It is a lovely location, but do not expect five star food or service!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Comunication Manager at Le Meridien Ile des Pins, responded to this review, July 16, 2013
Hello,

Thank you for your comment.
We are very sorry to read that you had an unpleasant experience during your stay.
We apologize for the inconvenience which spoiled your trip on the island.

Please feel free to contact us at arnaud.ollivier@lemeridien.com for further discussion.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 30, 2013

Went there with friends as day guests for a drink and lunch later. Their welcome was quite cold, unprofessional and we were told that we could not sit around the pool as it is reserved for hotel guests. There was absolutely no one around the pool or on the beach. Obviously when God gave common sense to wait staff it must have been their day off? We moved to a side table and ordered coffee. I returned my cappuccino 3 times as it was so weak that I could not drink it. When I complained to the restaurant manager his answer was: "no one has complained before!"
Eventually he refunded my purchase. Lunch was good, but the experience of a so called 5 stars establishment left me with a sour taste. Will I go back to iles des pins? NO.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank navigator8850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Comunication Manager at Le Meridien Ile des Pins, responded to this review, July 7, 2013
Hello,

We really regret that your experience did not meet your standards and that our staff did not succeed in satisfying your request.
We will forward what you underlined in your review.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2013

Stayed 3 days...was blown by the experience. You just have to be there to experience it. It is a such a "secluded" place where service is just great and genuine, warm smiles come often. Will definitely go back.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rex Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Comunication Manager at Le Meridien Ile des Pins, responded to this review, May 30, 2013
Bonjour !

Thank you so much for you review ! We are so pleased you enjoyed your stay this much and we will be happy to welcome you back whenever you want!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 10, 2013

Ile Des Pins could be described as closest place to paradise. Le Meridien somewhat captures the islands beauty, with arguably the best located hotel on the island. I have stayed here 3 times over the last year.

The hotel is ok, with island time service and highly relaxed atmosphere. The hotel is somewhat dated (late 90's for their cabins and mid 2000 for rooms). I recommend going for the garden rooms. They are the most modern, have super king bedding (good-excellent linens). They may not have the views of the cabins, but room is much more comfortable. Note, all cabins have twin beds put together including the best ones with front cliff view (phenomenal view with relatively dated rooms).

The natural rock pool makes this place. Otherwise do not spend more than 3-4 nights here.

Room Tip: Get the basic garden rooms! Awesome.
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Private R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeMeridienNoumea, Marketing & Comunication Manager at Le Meridien Ile des Pins, responded to this review, May 13, 2013
Hello,

Thank you very much for reviewing our property and for your fidelity! We do agree with you that “Le Méridien somewhat captures the islands beauty” and it is a great way to put it!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Ile des Pins

Property: Le Meridien Ile des Pins
Address: Baie D'Oro, BP 175, Ile Des Pins 98832, New Caledonia
Location: New Caledonia > Ile Des Pins
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Ile Des Pins
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Le Meridien Ile des Pins 5*
Number of rooms: 49
Official Description (provided by the hotel):
Paradise is shaped like this. Le Meridien Ile des PIns overlooks the pristine white beaches of Oro bay, just 15 minutes from the island's airport, and is nestled in a centuries old coconut grove, redolent with the scent of lush, tropical vegetation. Le paradis ressemble a cela. Le meridien Ile des Pins donne sur les plages blanches immaculees de la baie d'Oro, a seulement 15 minutes de l'aeroport et implante au coeur d'une cocoteraie seculaire, regorgeant du parfum exhale par une vegetation tropicale et luxuriante. ... more   less 
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Also Known As:
Le Meridien Ile Des Pins Hotel Ile Des Pins
Meridien Ile Des Pins
Ile Des Pins Meridien
Ile Des Pins Le Meridien

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