Not being a Spur franchise fan, but I decided anyway to have a quick meal with my family and try the local Hickory Spur in Walvis Bay. It was relatively quiet, with many waitresses/waiters standing around a chatting to each other - great to share the local gossip! Customer service was surely not on their agenda. We ordered drinks, including milkshakes, which was delicious. However, this is where the our initial experience stopped. The food arrived 20 minutes later, which was reasonable, but service was staggered in ca. 10 minute intervals. Some of our diners finished their food before others received theirs - and as I mentioned, the restaurant was not busy at all. The BBQ chicken was overcooked, the burger and chips were served cold and the plate not warmed - all basics. The bacon and cheese burger was totally unappetizing, the beef patty too small (due to incineration?), the chips and onion rings cold, and so the lists goes on. I simply cannot recommend anyone visiting this establishment. Or do so at your own peril.