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The Secret Garden Guesthouse
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Reviews (131)
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61 - 66 of 131 reviews
Reviewed March 14, 2012

We might be naive because there are better offerings in Swakop, but not likely. The owners, the staff, the enviroment, the rooms, etc. all make this place a hidden gem. We were passing through from Rostok for a brief cool stop by the sea before heading to Etosha and we were surprised that (as Canadians) you could get so much for so little. It is an odd experience to tell merchants you admire that they should charge more, but invariably that is how we felt about the Odendaals - the owners and managers.

Room Tip: Ask for a room upstairs if possible. More money but more privacy to and fro.
  • Stayed: January 2012, traveled as a couple
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3  Thank adamw25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretGarden36, Owner at The Secret Garden Guesthouse, responded to this reviewResponded September 5, 2012

Hallo Adam,
Thanks for your positive comments. We try to keep the costs down because we beleive the rates in Namibia are to high. We beleive we offer good value for money. Three types of accommodation are offered , standard, comfort or suite , so there is a room with the comforts to suite your pocket. Our rates will stay unchanged through Feb.2014...we challenge other guesthouses to follow!
Regards
Peter

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Reviewed November 25, 2011

I stayed as part of a 4 person group for 4 nights in November this year. We had some concerns given the negative reviews on this site, but found it an excellent place to stay. The hosts were particularly helpful in organising all the activities we were interested in; horse riding, sand boarding, shark fishing etc. I suspect some of the negative reviews are effectively cultural; the hosts are germanic and by that I mean very organised and by British standards perhaps a little abrupt. However, they were very warm and really I could not fault them.

  • Stayed: November 2011, traveled with friends
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2  Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

It's unfortunate reading some of the other reviews, for our own experience was thoroughly pleasant. The owners were helpful and attentive and the rooms in this quiet retreat were very comfortable. Swakopmund is not exactly a budget resort, but the Secret Garden was very good value. The Bistro was a great place to eat. We'd stay there again any time.

  • Stayed: October 2011, traveled with family
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2  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2011

In spite of postings commenting on the inhospitable inn keepers, we decided to brave a night at the Secret Garden. Our experience couldn't have been better. The owner we'd been warned about proved to be an absolute charmer - fun, helpful, gregarious. The location is minutes from the water and not much farther to the centre of town. Rooms are clean and pleasant; the garden is a delight. Although we went out for meals - except for breakfast (which was fine) - we wished we'd had time to taken in The Bistro. All in all, our stay was excellent! I do plan to return on my next visit to Swakop.

Colleen Braun, Calgary

  • Stayed: October 2011, traveled with friends
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2  Thank DrCPB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

On first impressions, we liked it - we were shown around by a friendly receptionist, and all seemed good.

Things started going wrong however when we met the owners - they were rude to staff and guests. Our tour guides (black) were very obviously treated differently (they tried to move them and deny them breakfast; the receptionist who had checked them in to a standard room was forced to quit). When we booked activities through our guide rather than through then (which they had been very pushy about) they were clearly irritated and told my brother his activity (paragliding) was a 'waste of time' before walking off.

On the plus side, the breakfast is nice (but don't move the butter - got told off for that too!)

  • Stayed: August 2011
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3  Thank sunshine_mel_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SecretGarden36, Owner at The Secret Garden Guesthouse, responded to this reviewResponded September 16, 2011

We find the comments of this review unfare for the following reasons:
* The receptionist was reprimanded for allowcating the tour guides the best room ( even though there was a rooming list and the room had been allocated to the parents of the group)
* She walked out on us a week after the guests had been there - thus how could they know she was leaving?
*TG's pay a fraction of the normal costs but are still given standard guest rooms and are not treated differently.
* That they were denied breakfast is simply not true.They did however come late on the first day and were asked if they still want breakfast before it was cleared away.
* We offer a comprehensive information and booking service for activities. Tour guides earn commission on activities sold and will thus try and sell as much as possible with-out inside knowledge.
The butter story! Butter is placed on each individual table and should not be taken and used at the buffet as it clutters the desplay and looks unsightly.

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