We had booked an 4x4 Eco Tour with Outback Orange for 4 adults and were a little worried when on our arrival in Swakopmund we were unable to contact them to confirm our booking. So, we were pleased to see a combi arrive at our lodging to pick us up as promised, but also a little confused that the combi belonged to Desert Explorers.
We only discovered on arriving at the Desert Explorers office that they had taken over Outback Orange, but neither had bothered to inform us of this event.
We proceeded to sign in, but when we got to the payment stage we were informed that the price was N$900 per dune buggy, and not the N$500 per dune buggy quoted by Outback Orange.
When I queried the increased price the manageress was called. Luckily I had all my correspondence with Outback Orange with me, and after looking at it she proceeded to tell me that I would have to make a compromise on the price. When I replied that it is generally accepted that one pays the price quoted, she proceeded to throw my paperwork in my face and stomp off in a huff after reluctantly and rudely conceding that we should pay the original price we were quoted by Outback Orange. At no stage was I rude to her, (my husband and friends can attest to this), and I was quite astonished that someone in her position could behave in such a manner.
The rest of the morning was fabulous. Our guide did well to find all manner of little creatures for us in the dunes and we had such fun driving up and down and around the dunes. Their normal price of N$900 for a dune buggy seating 2 people is probably good value for money, so we were lucky to get the outing for N$500 per dune buggy.
I would like to ask Desert Explorers to pay more attention to their equipment as some quad bikes kept on cutting out and our friend's dune buggy was overheating. Also, please give your office manageress some lessons in customer relations and manners.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.