I was recommended the room with sea view by travellers I met in Mirleft a few days earlier. Knowing it was also recommended in Lonely Planet had me feel confident to book in advance. What a big mistake!!
The place was very dirty and shabby for even the budget traveller not to comment. OK, I'm used to budget hostels, so as long as the bed is clean and I can have a shower then I'm not going to be too fussed about it.
Well, after checking in, I was told there were no clean towels available until I would come back later. This I did, at 11pm, itching for a shower before bed. To my shock, dismay and frustration, they told me no clean towel was available, and then to make things worse the front desk worker looked for a towel and came back with an old and clearly dirty, unlaundered towel and said it was clean! Unbelievable!
I told him I would go to another hotel at this late hour because I needed a shower so I wanted my money back. I was told to come back at 10am next day to claim refund. I checked into a quite beautiful hotel (Maison du Sud) and returned next day to claim my refund.
I was greeted with a distinctly bad attitude. I was told that I could not have my money back that this hotel does not provide any clean towels for their residents and that I have no claim. On suggesting that I write a review on TripAdvisor, the worker told me - "that's OK, your review will not count for much as there are loads of good reviews"! It was a terrible attitude, not even considering my bad experience as a customer.
If you want a dirty, shabby experience, even for budget standards, then consider this hotel!!
- Also Known As:
- Smara Hotel Essaouira