This hotel is well situated, and the common areas are beautifully appointed. However, the welcome we received was less impressive. Despite the fact that the ground floor is a Salon de Thé, we were not offered any refreshment on arrival after our three hour trip from Marrakech. In fact, we were not even offered a seat while we filled out the tourist forms. This was in direct contrast to our experience at the riad in Marrakech, where we had just spent three days, and we were quite shocked.
Our room was equally disappointing. The hotel prides itself in having open views, yet our room overlooked a brick wall of a building being renovated eight feet away on the other side of a back alley. The shower room was particularly shabby and was in dire need of renovation, which would not cost the earth in Morocco. We were, in fact, shown three rooms, all at the back of the hotel and all of an equally poor standard.
We asked if we could upgrade to a room at the front of the hotel, but were told they only had suites left. The rate we were quoted was Dh 1700 a night, ie Dh 1000 more than we were paying. We subsequently discovered, by looking at the list of rooms and prices displayed at reception – by law all Moroccan hotels have to display current prices at reception - that the dearest suite in the hotel was Dh 1400 a night. When we pointed out to our host that one of the rooms at Dh 900 a night would be ideal for us, he maintained that they were all booked. Yet the hotel seemed very empty.
We were made to feel very unwelcome by our host, and while the situation of the hotel made up for this to some extent, the substandard room was another negative.
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- Also Known As:
- Palazzo Desdemona Essaouira
- Palazzo Desdemona Hotel Essaouira