On arrival I presented my reservation at the reception. The lady at the reception has been withheld my reservation. According to the reservation should I receive 10% discount, as I stay 3 nights or longer in Lalla Mira. When checking out, they couldn't remember of the promised discount.
At this Point I wanted to talk the manager but she shoult not been in Lalla Mira. This was not supposedly because, I had seen her 2 minutes before. On E-mails from me, in which I complained the overpayment was not responding.
This fraud affected my impression of Lalla Mira very negatively.
It's a shame, because this place is very clean and the staff during my stay were very friendly.
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- Also Known As:
- Lalla Mira Hotel-Restaurant-Hammam Hotel Essaouira
- Lalla Mira Hotel Hammam