The hotel is situated on the beach front only two minutes walk from the old town but although Le Medina boasts 5 stars and high prices it is not a luxury hotel. General maintnance and cleaning leave a lot to be desired. Tiles are falling out of the bathroom walls and the carpets are disgusting. Worst of all, the showers are not working, a fact that has also been commented on by other guests. My wife went to the hairdresser at the hotel to have her hair washed, they also had a problem with the water pressure so the problem seems to be general.
We had our young son with us and stayed three persons in one room but not once did we get three towels or three glasses. The floor in our room was never washed or sweeped during our one week stay.
The staff is friendly and helpful but there is only so much they can do to remedy problems of a fundamental nature.
The prices in the restaurant are ridiculous. The price of a coninental breaksfast, 180 dirhams, will buy you breakfast for a week in any café in town.
- Official Description (provided by the hotel):
- Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more less
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- Also Known As:
- Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
- Accor Thalassa Essaouira
- Sofitel Essaouira
- Essaouira Sofitel