This is a fantastic hotel, at a fantastic place, with great staff (still on learning curve at times) and the prices you pay you will feel like a winner even with some small flaws. We brought four families with lots of children 2-15 years of age from Sweden during our second stay at the hotel (on our recommendation). All generations loved it! Also note that this was a crowd not easy to please who have stayed at some of the best hotels / resorts all over the world (read Condenast recommendations)
Comments to manage expectations: The hotel is extremely new, opened in March 2012 officially. With that said the standard of the villas, rooms and suites (stayed in all three types) is very high, but things are already starting to crack a bit on the surface ex. some electric things are already not working, there are signs of moist coming through walls in showers, toilets. Furniture around pools are already showing signs of moist (the hotel is a few hundred meters from the Atlantic). During this stay the hotel was close to full (huge Moroccan holiday) and that meant that service levels went down considerably from our first stay, the biggest bottle-neck was the Kitchen which meant that Room-Service took forever, luggage was not delivered timely, you were not allowed to sit out-side during breakfast, water pressure in shower was weak at times, no hot-water at times, shuttle services if you want to go somewhere outside of the hotel area are not perfect due to lack of enough hotel vehicles (they will arrange Taxis but this can prove a bit chaotic when many guests waiting). BUT the staff really made an effort and managers were running around picking up on were to improve and also made it happen. So for us currently living in Morocco the biggest fear is that the surface cracks will turn into real problems with room and leisure area standards the coming years.
Finally as a heads-up, the reservations service is often slow / hard to get through, the risk for misunderstandings are big if you call and do not speak French or Arabic. Your call will be routed through several people and calls can be disconnected which is VERY annoying - this has happened every time I have been in contact with the hotel.
Enyoy this hotel at least for another year, then we will see if they manage to keep the place in the shape you expect from a 5-star hotel / Sofitel.
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- Also Known As:
- Sofitel Essaouira Mogador Golf Hotel Essaouira
- Sofitel Essaouira Mogador Golf And Spa