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Reviewed June 4, 2019

Amazing property out of a fairytale. Outstanding service by staff. Not outstanding maintenance and management attention prevents me to give them 5 star. Great breakfast menu and choices of restaurant for lunch and dinner. I stayed almost 12 weeks this year on this property. Wish they had a loyalty program and provide some sort of upgrade for frequent visitors.

Date of stay: May 2019
Thank PratimB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimilianoZ223, Directeur général at Mazagan Beach & Golf Resort, responded to this reviewResponded June 5, 2019

Dear Guest,

Thank you for sharing your impressions of our hotel with us.

Your comments are fully acknowledged and we can assure you, that we will continue to do our utmost and no effort will be spared to keep your trust in us.

Your comments are fully acknowledged and the delight of our Guests is the most important matter to us.
We can assure you that we are working on a customer relationship management program in order to recognize our loyal guests.

In any case, do not hesitate to let us know should you chose to plan a future visit, and we will do our utmost to better serve you for your next stay.

Very sincerely yours

Massimiliano Zanardi
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

We were looking for a bit of sunshine at Easter and our travel agent suggested we try the Mazagan. We wanted a resort with enough activities to keep us and our 4 boys, aged 18-4, busy doing things together. We surfed, built sandcastles, played in the pool, played mini-golf, spent time on the driving range, played 9 holes of golf, went paint-balling, rode the go-karts many times, cycled, climbed up the climbing wall, went horse riding & ate lots!!! The wonderful concierge went above and beyond to arrange a trip to Marrakech for my son and I at really short notice that was a wonderful addition to the holiday. I would recommend trying all the restaurants but make sure you find out which nights that are open and book ahead. Both the Seafood and Steak restaurants were amazing but the variety at the buffet restaurant was also great, especially for the kids who ate crepes for breakfast and dinner. We also enjoyed the food served around the pool. This comes with all the trappings of a 5-Star hotel of attentive staff, great house-keeping & lots to do. The only negative we felt was that some of the activities should be included within the price of the room as everything was an extra, and the amount of forms to fill our for each activity is way too much. It ticked all the boxes for us.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank JenLouB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimilianoZ223, Directeur général at Mazagan Beach & Golf Resort, responded to this reviewResponded June 6, 2019

Dear Guest,

I greatly appreciate you taking the time to post your feedback following your stay.

It is always wonderful to hear that we exceeded our guest’s expectation and how they enjoyed their stay with us.

A high level of hospitality together with personal service are integral to our principles. It delights me even more that you have positively highlighted this.

Your comments are fully appreciated and we can assure you that we will continue to do our utmost and no effort will be spared to keep your trust in us.

We would be very happy to have the opportunity to welcome you and your family again in the near future.


Best Regards,

Massimiliano Zanardi
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2019

Well staffed, clean, courteous English speaking staff with excellent casino.Rooms are clean although you may have a long walk to the ocean view rooms.Food was lavish. The spa is unbelievable and large with ocean views ands with PHENOMENAL trainers. The hair salon people are poorly trained.

Room tip: Stay with pool view which is closer to main building.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank stan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimilianoZ223, Directeur général at Mazagan Beach & Golf Resort, responded to this reviewResponded May 17, 2019

Dear guest,

Thank you for taking the time to sharing your impression about your experience at the Mazagan Beach & Golf Resort on Tripadvisor.

I was glad to read that your overall experiences in our hotel have been very positive.

Your comment is very appreciated and we willingly use it in order to review and improve our service quality and no effort will be spared to keep your trust in us.

Look forward to hearing from you and welcoming you again in the near future to Mazagan Beach & Golf Resort.

Very sincerely yours

Massimiliano Zanardi
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019 via mobile

Another lovely holiday at Mazagan. Staff very helpful. Lots of activities. Pool and beach are lovely. Chouaib was as helpful as usual. Always wearing a smile and funny. Another great touch was having your sunglasses cleaned around the pool. It's all these little things that make a difference. The cycle ride with a group of visitors with Chouaib to the farm was fun.
The hotel is well worth a visit.

Date of stay: May 2019
Trip type: Traveled with family
Thank Karenkaz61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimilianoZ223, Directeur général at Mazagan Beach & Golf Resort, responded to this reviewResponded May 15, 2019

Dear guest,

Thank you so much for your kind words posted on TripAdvsior further to your last stay at Mazagan Beach & Golf Resort.

I was glad to read that we exceeded once again your expectations and you were charmed by your experience in our Resort.

I shall be more than happy to forward your words of encouragement to our employees. Such words are a great incentive to us all to keep providing our services to the same excellent standard day after day.

We would be very happy to have the opportunity to welcome you again.

Warmly,

Massimiliano Zanardi
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2019

Incredible experience, everything was just perfect! We were stunned by the service more than anything else. Waiters and waitresses were on top of their jobs: "avec grand plaisir" at each and any requests. A special note to Laila, the waitress of the Moroccan restaurant Morjana, she was super professional and so nice and friendly, as well as Mr Hassan, the valet who took such good care of us and our kids, the nicest valet ever! And last but not least, the Kids Corner staff was amazing. Our kids, 7 and 9, just loved attending the club. The educators there were also so customer-service oriented, really really double thumbs up for them, their patience and enthusiasm!
Not to say that I just loved the architecture and the design in all the different areas of the resort. Great job!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank 347gertyop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimilianoZ223, Directeur général at Mazagan Beach & Golf Resort, responded to this reviewResponded May 10, 2019

Dear guest,

Thank you very much for taking the time to give a positive feedback of your visit to Mazagan Beach & Golf Resort.

I am delighted that you were impressed with our Resort and services.

I shall be more than happy to forward your words of encouragement to our employees. Such words are a great incentive to us all to keep providing our services to the same excellent standard day after day.

We would be very happy to have the opportunity to welcome you again,

With kind regards,

Massimiliano Zanardi
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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