We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not so great stay at Le Meridien”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Le Meridien Ile Maurice
Certificate of Excellence
Reviewed May 26, 2013

We had been for our honeymoon for a week.
Positives:
1. Hotel property and its location is beautiful.
2. Restaurants had a variety of food spread than expected especially vegetarian.
3. Chef Khan and Ms. Shweta at Cumin restaurant were very efficient and hospitable.

Negatives:
1. Overall cleanliness was poor especially that of towels, plates, cups, spoons etc.
2. Menace of dogs, cats and birds in restaurants was annoying.
3. Reservation timings in restaurants were not followed. Tables were not allocated in spite of reserving.
4. Discriminating between western country guests with eastern country guests was very very annoying and disappointing for Le Meridien's standards and reputation.
5. Overall service did not meet a 5 star hotel's standards.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank mep07rmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded May 29, 2013

Dear Mr. Mep07rmc

Thank you for your feedback and taking the time to post your comments.

We reviewed your comments regarding your stay with us at Le Meridien Ile Maurice. We do take all comments seriously and appreciate all the feedback we can get. As a management team, we share these comments with our staff so we may resolve any and all issues.

Once again, thank you for your observations, which will help us in our ongoing efforts to improve our service. If you would like to discuss your experience with a member of the hotel team, please send an email to 01800.info@lemeridien.com so we may address it with you directly.

Sincerely,
Le Meridien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (3,151)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,454 - 1,460 of 3,155 reviews

Reviewed May 25, 2013

My wife, my 7 yr old daughter and myself have just got back from a fantastic week at the Le Meridien hotel. The hotel is about an hour from the airport and located on the north / north west of the island. This is usually the warmer part during this time of the year.
All I can say about this hotel is that it was first class. We chose the all inclusive package and it was brilliant. The price of the food and drinks was quite expensive so doing an all inclusive is a great bet. The staff were amazing. In particular Vinnesh and Vimi in Papayas bar and Aman in the lounge bar who were amazing and couldn't do enough for you. Their customer service was fabulous and the hotel should be proud to have such great staff.

From the moment we arrived to the moment we left we were treated fantastically well by everyone , even with management out on a regular basis talking and genuinely interested in how you were and how the facility's were for you.
Housekeeping were fantastic offering help quickly and efficiently at all times

Food was great at the restaurants with different themes every night at the180 degrees restaurant.
Cumin and Shell restaurants were brilliant .

Downside - dogs on the beach were a nuisance particularly when trying try eat at the shells restaurant... Please note that not everybody likes dogs!
Also Cats in the180 degrees restaurant particularly when a cat fight starts in the middles of the restaurant. Was quite an experience that resulted with my daughter with her feet up during dinner!!
Also, we were there when there was a large number of guests from India who totally ignored the dress code for dinner and generally every other rule .. Why have these if you are not going to enforce it. It felt at times that the hotel was trying to make sure that they were ok at the expense of others

In summary. Great hotel with 7 star staff. Would definitely go back again

Room Tip: All rooms are sea view but try and get one on the first or second floor so you get a balcony as the...
See more room tips
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AmarGill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded May 29, 2013

Dear AmarGill,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to our services and that our associates exceeded your expectations especially Vinnesh, Vimi and Aman. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments.

We sincerely regret the unpleasant incident which you reported with the cats' fight.

We wish to inform you that the Hotel does not have any pets under its custody. However, the Hotel has set up a unique initiative together with the animal charity association, Protection of Animals Welfare Society (PAWS) with a view to help stray animals more specifically, cats and dogs. As part of this initiative, the Hotel:

(i) has set up a feeding station to feed stray dogs;
(ii) The Hotel is also actively involved in the sterilization of the stray dogs which regularly
visit the public beach next to the Hotel and
(iii) The Hotel also ensures that such dogs receive regular veterinary check-ups.

Since we have embarked on this new initiative earlier in the year, we have thankfully not received reports of any similar incidents.. On the contrary, so far we have received positive feedback from our guests staying at the hotel.

We wish to reassure you that your complaint regarding the dresscode is being considered with utmost seriousness and any remedial actions as may be deemed necessary will be taken.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

My wife and I stayed here for two weeks in May 2013 to celebrate our golden jubilee wedding. From the beginning till the end we received an excellent treatment, from the staff Reception by a lovely lady, Ms Nitisha, continued by the director of Guest Relations Mr. Ahmad and Ms Alina and Ms Asha. (When Mr. Ahmad heard about our golden jubilee he invited us to dinner), same by the staff of Spa from the director Dr Shaji and his assistants, massages and Fitness Center, the Boat House and Beach staff, the lovely staff of restaurants (lovely Ms Pamella), our splendid Anishta in the Nirvana Reception and all the workers that we meet. We agree with all the other reviews about the staff, they were excellent.
Le Meridian hotel was a wonderful stay to celebrate our jubilee, we couldn't have chosen a better place. The room, the beach, the food (in four restaurants!) and all we needed for a perfect holiday.

Thank you
Haim and Aza Raz

Room Tip: "Rooms on the north side are quieter"
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank haim r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded May 29, 2013

Dear Mr and Mrs Raz,

Thank you for taking time off in writing this review. We were delighted to hear that you and your husband had a wonderful stay with us at Le Meridien Ile Maurice.

Your positive comments and kind words are very much appreciated and we assure you we have communicated these to those staff and departments concerned especially to Nitisha, Ahmad, Alina, Asha, Dr Shaji, Pamela and Anishta. Customer service is amongst our highest priorities and it is always gratifying to receive such positive feedback and know that the team has looked after you so well.

In closing, it is our hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

The best place for all the honeymooners ! We stayed at the hotel for 4 nights. Its a great property with amazing staff. We got an upgrade from a double deluxe room to a Nirvana deluxe room ! This was one of the many surprises that followed during our stay at the hotel. Every point of interaction with the staff, they make you feel special.
Rooms are clean, All the restaurants ( Excluding the Indian Restaurant ) are worth trying, Spa is worth visit ( Thanks - Ms. Naseem & Melodie ), Pool side bars have great variety of Coctails / Moctails and other beverages ( Raja & Vinesh are excellent bartenders ), Hotel offers a large variety of water sports and other adventure activities at the beach ( Victor was a great help for any assistance with regards to these activities) .
We recommend this place for all looking to make their honeymoon a special one. We look forward to have a second holiday here soon !!

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aDiTyA_6011985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded June 7, 2013

Dear Aditya_6011985,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to our services and that our associates exceeded your expectations. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments and associates particularly Naseem, Melodie, Raja, Vinesh and Victor.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

This is one of the best property to stay and enjoy your holidays.
Great scenic view as this is on beach of island of mauritius.
Service and staff is recommendable.

Facilities and activities in hotel are appreciable.
Last and the best part is the chain of restaurants they have:
1. Cummins(Indian)
2. 180 degrees(All types)
3. Shells(Seafood)
4. Lafaya(Intercontinental)

Food is great as well.

Room Tip: Select room at ground floor so that when you step out of room, you find yourself on beach.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded May 28, 2013

Dear Mr RobinAggarwal,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to Food Quality and that our associates exceeded your expectations. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments. We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.


Sincerely.
Le Meriidien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

My husband and I stayed here for two weeks for our honeymoon! The hotel itself is situated approximately 45 mins to 1 hour from the airport and it is off the beaten track a little bit (you cannot walk anywhere in the night!), the hotel entrance is very grand and beautifully kept and very clean. Staff were lovely and nothing was too much for them. One thing that is a personal bug bare of ours is why after nearly 24 hours of traveling do hotel staff insist on trying to get more money out of you by giving you a sales pitch for upgrades etc etc when all we really wanted was to get to our room. When we were shown to our room we were very disappointed we were on the ground floor and opposite us was the children's play area... not exactly the romantic room we had imagined the room was very dark and smelt of damp and the bathroom had damage to the fixtures. I was so disappointed I nearly burst into tears because we had saved so much to come here and we wanted it to be special and it clearly was not! For the first time ever my husband and I complained to the manager we stressed that we had paid for all inclusive and it was not just any holiday but our honeymoon and we were not happy. The manager (I cant remember his name couldn't have been more attentive or sympathetic) Within the hour he came and collected me and my husband and took us to our new room which ended up being one the Royal Suite - truly amazing!!! We were so grateful for the level of service because it really made our honeymoon and we would never have been able to afford this kind of upgrade. The room was beautiful the size of a small house with an amazing balcony we were also given permission to use the Nirvana pool and facilities. Without a shadow of a doubt if we hadn't of received this level of service and reaction this review would be a lot different! It really made us feel special and worth voicing our opinions. The beach is without a doubt the nicest cleanest beach we have ever seen the water was crystal clear and we took advantage of the free glass bottom boat and snorkelling. We were also given a free his and her massage which was amazing in the spa. The beauty about Mauritius is you do as much or as little as you want we did a few trips we booked with Andy who you can find on the beach the trips are half the price but exactly the same as the ones the hotel would take you on! Overall beautiful hotel and a lovely place to spend our honeymoon although we had the small hiccup at first the staff were very quick to redeem themselves and answered our concerns immediately. For those reasons we would recommend this hotel although would stress to the owner to revamp the other rooms!!! :)

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mivz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded May 27, 2013

Dear Mr Mivz P,

Thank you for taking time off in writing this review. We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice.

Your positive comments and kind words are very much appreciated and we assure you we have communicated these to those staff and departments concerned. Customer care service is amongst our highest priorities and it is always gratifying to receive such positive feedback and know that the team has looked after you so well.

We have noted your comments regarding the standard of the room intially allocated to you. We will share these comments with our Executive Housekeeper so we may resolve the issues. Thank you for your observations, which will help us in our ongoing efforts to improve our service.

In closing, it is our hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

a perfect family vacation spot for those looking for a realxed vacation. i was horrified when my husband planned this trip as i thought the kids would be bored...n i not leaving them at any activity centre abroad...but good things changed my mind set... my kids who are 10yrs n six years loved the peguin club....the staff is warm n very caring..and i found it safe for my girls. rooms are a bit far but that worked for us...we did not put on the holiday weight of lazing and eating. so people le meridien is a safe n comfortable option:)

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank anugautam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this reviewResponded May 27, 2013

Dear Mr Anugautam,

Thank you for taking time off in writing this review.

We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice. It was nice to hear that the associates of the Kids Club exceeded your expectations. They work exceptionally hard to make every guest especially the children feel special. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Le Meridien Ile Maurice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Pointe Aux Piments
18.7 mi away
Hilton Mauritius Resort & Spa
Hilton Mauritius Resort & Spa
#6 of 18 in Flic En Flac
2,577 reviews
0.5 mi away
Victoria Beachcomber Resort & Spa
Victoria Beachcomber Resort & Sp...
#2 of 8 in Pointe Aux Piments
2,828 reviews
6.4 mi away
Merville Beach Hotel
Merville Beach Hotel
#5 of 27 in Grand Baie
2,521 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
InterContinental Mauritius Resort Balaclava Fort
0.9 mi away
The Oberoi, Mauritius
The Oberoi, Mauritius
#1 of 8 in Pointe Aux Piments
1,547 reviews
9.6 mi away
Zilwa Attitude
Zilwa Attitude
#1 of 3 in Calodyne
2,809 reviews
Show Prices
Show Prices
Show Prices

Been to Le Meridien Ile Maurice? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Meridien Ile Maurice

Address: Village Hall Lane, Pointe Aux Piments, Mauritius
Location: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Pointe Aux Piments
#4 Family Hotel in Pointe Aux Piments
#5 On the Beach Hotel in Pointe Aux Piments
#5 Spa Hotel in Pointe Aux Piments
Price Range: $196 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Meridien Ile Maurice 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Priceline, Hotwire, Booking.com, HotelQuickly, Cancelon and TripOnline SA so you can book your Le Meridien Ile Maurice reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Le Meridien Ile Maurice Hotel Pointe Aux Piments
Meridien Ile Maurice
Le Meridien Mauritius
Le Meridien Pointe Aux Piments
Le Meridien Ile Maurice Mauritius/Pointe Aux Piments
Pointe Aux Piments Le Meridien
Ile Le Maurice Meridien

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing