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“Great customer relations manager rescued our honeymoon!” 5 of 5 bubbles
Review of Le Meridien Ile Maurice

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Le Meridien Ile Maurice
Neath, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great customer relations manager rescued our honeymoon!”
5 of 5 bubbles Reviewed May 18, 2013

My husband and I stayed here for two weeks for our honeymoon! The hotel itself is situated approximately 45 mins to 1 hour from the airport and it is off the beaten track a little bit (you cannot walk anywhere in the night!), the hotel entrance is very grand and beautifully kept and very clean. Staff were lovely and nothing was too much for them. One thing that is a personal bug bare of ours is why after nearly 24 hours of traveling do hotel staff insist on trying to get more money out of you by giving you a sales pitch for upgrades etc etc when all we really wanted was to get to our room. When we were shown to our room we were very disappointed we were on the ground floor and opposite us was the children's play area... not exactly the romantic room we had imagined the room was very dark and smelt of damp and the bathroom had damage to the fixtures. I was so disappointed I nearly burst into tears because we had saved so much to come here and we wanted it to be special and it clearly was not! For the first time ever my husband and I complained to the manager we stressed that we had paid for all inclusive and it was not just any holiday but our honeymoon and we were not happy. The manager (I cant remember his name couldn't have been more attentive or sympathetic) Within the hour he came and collected me and my husband and took us to our new room which ended up being one the Royal Suite - truly amazing!!! We were so grateful for the level of service because it really made our honeymoon and we would never have been able to afford this kind of upgrade. The room was beautiful the size of a small house with an amazing balcony we were also given permission to use the Nirvana pool and facilities. Without a shadow of a doubt if we hadn't of received this level of service and reaction this review would be a lot different! It really made us feel special and worth voicing our opinions. The beach is without a doubt the nicest cleanest beach we have ever seen the water was crystal clear and we took advantage of the free glass bottom boat and snorkelling. We were also given a free his and her massage which was amazing in the spa. The beauty about Mauritius is you do as much or as little as you want we did a few trips we booked with Andy who you can find on the beach the trips are half the price but exactly the same as the ones the hotel would take you on! Overall beautiful hotel and a lovely place to spend our honeymoon although we had the small hiccup at first the staff were very quick to redeem themselves and answered our concerns immediately. For those reasons we would recommend this hotel although would stress to the owner to revamp the other rooms!!! :)

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mivz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 27, 2013
Dear Mr Mivz P,

Thank you for taking time off in writing this review. We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice.

Your positive comments and kind words are very much appreciated and we assure you we have communicated these to those staff and departments concerned. Customer care service is amongst our highest priorities and it is always gratifying to receive such positive feedback and know that the team has looked after you so well.

We have noted your comments regarding the standard of the room intially allocated to you. We will share these comments with our Executive Housekeeper so we may resolve the issues. Thank you for your observations, which will help us in our ongoing efforts to improve our service.

In closing, it is our hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (692)
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English first
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed May 17, 2013

a perfect family vacation spot for those looking for a realxed vacation. i was horrified when my husband planned this trip as i thought the kids would be bored...n i not leaving them at any activity centre abroad...but good things changed my mind set... my kids who are 10yrs n six years loved the peguin club....the staff is warm n very caring..and i found it safe for my girls. rooms are a bit far but that worked for us...we did not put on the holiday weight of lazing and eating. so people le meridien is a safe n comfortable option:)

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anugautam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 27, 2013
Dear Mr Anugautam,

Thank you for taking time off in writing this review.

We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice. It was nice to hear that the associates of the Kids Club exceeded your expectations. They work exceptionally hard to make every guest especially the children feel special. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Le Meridien Ile Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

just had 9 days vacation to mauritius, staying @ lemeridien was a good experience overall.

a spacious lobby with clear sea view was a first impression, anurag the manager helped me on day 1 changing my room near to main area and putting good 1st impression for hotel.
room service dept was more cooperative compared to other hotels providing immediate feedback, rooms are spacious and provide feel of good ambience, bathrooms neatly made up with good quality fittings.
spa facility too provide a different experience with a superb quality spa, jacuzzi, fitness centre etx.
coming to food options, 180 degree, bois cherry, lafaya & cumin are options available.
best to service was lafaya providing quality food and impressive service, cumin only option for indian food though lacked some better options in dinner though Mr.khan head chef was cooperative and arranged few specialities off course on menu.
staff @ cumin - shweta was fantabulous and always on help., service @ cumin too was of some good help.
180 degree really lacks of indian / veg options in breakfast, please please do something on it, especially when you have many guests from india & no live counter for breakfast feels depressive.
boat house a good activity centre provided us safe & good experience for kayak , pedalling, sailing, ski ( must must do ).
penguin kids centre was another good option for kids below 12, family can enjoy relaxed keeping there kids there in supervision of JO.

beach was good and clear with a small jetty to have fun of fishing / sitting @ sunset enjoying the beauty.

jelly shoes always recommended due to some coral stones hurting your leg which is unavoidable in entire mauritius, so enoy le meridien and have fun.

overall a 4 star experience and we had a quality time staying in le meridien., shall be back soon.

p.s - water activities like parasailing / jetski / speed boat / dolphin swim / scuba diving / surfing all are @ hotel so avoid going out and enjoy same at hotel negotiating for prices @ beach directly with concerned person.

Room Tip: take rooms on 2nd floor having a more clear view of sea / garden facing rooms on ground floor.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Himanshu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 27, 2013
Dear Mr Himanshu M,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback. It was nice to hear your positive comments with regards to the service and that our associates exceeded your expectations.

We do take all comments seriously and appreciate all the feedback we can get. As a management team, we share these comments with our staff so we may resolve any and all issues. Once again, thank you for your observations regarding food at Cumin, which will help us in our ongoing efforts to improve our service.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 bubbles Reviewed May 12, 2013

My partner and I travelled to Mauritius last month and stayed at Le Meridien for a week. After a long flight (12 hours) from London we just couldn't wait to get to the hotel and relax.... we couldn't have chosen a better place! As soon as we got there we were greeted by a lovely lady (Sarah) who checked us in and told us all we needed to know about the hotel, having arrived very early in the morning our room wasn't ready until 12, but that wasn't a problem, we just got our towels and went straight to the beach! I have to agree with all the other reviews about the staff, they are fantastic! They work really hard and do their best to make you feel welcomed, cant praise them enough! Our room was beautiful and with a stunning view of the ocean, the food was also good in all the restaurants. I would definitely recommend this hotel!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank duca46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 27, 2013
Dear duca46,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to our services and that our associates exceeded your expectations. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
udaipur india
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

I went to the le meridian ile Maurice in the month of February with my spouse & 2 fellow couple sand let me tell you guys..we had a gala time there! Mauritiusmania.com , a fabulous low cost oprator , booked our package after giving some 30% discount First of all we reached the resort a little late at night coz of flight delay and hence we had some trouble fr check in of that day! Although the beginning was not that good, once we were allotted our room we were more than happy to be on a trip together after so many years! The reception staff has prompt service and the room was allotted pretty fast.

The staff was friendly as well. hats off to the management staff for recruiting such nice people who are always on their toes to help you out. The rooms here are very spacious and are also full of amenities like a nice lcdtv, a good ac, a very nice bathroom as well. the bathroom has modular fittings and I certainly know after my stay hre that what I plan to change in my bathroom ! The level of cleanliness is also very high in this resort. From the lobby area to the rooms, everything is just shining clean.

Next coming to the food here, I have never tasted such nice cuisines in any of the resorts! All of us enjoyed the food to the max! the bar here is also nicely stacked with almost every sort of drink and that too at decent prices. The bartenders are very friendly here and as we friends are pretty fond of drinking we bonded very well with the barman. The beach of this resort is also very good and it was calming to roam there.I would only suggest that you check in early in the day and also book water activities from andy who has a shop right outside this resort instead from resort

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank kamlesh k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 27, 2013
Dear Mr Kamlesh K,

Thank you for taking time off in writing this review. We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice.

We are very happy to read your encouraging words about our associates. Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We trust you had a pleasant and safe journey home and we shall look forward to welcoming you back to Le Meridien Ile Maurice or to any of our other resorts worldwide.

Sincerely,
Le Meridien Ile Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

We are currently staying at the meridien ile Maurice, and would like to thank all the staff for making our holiday and 30 th wedding anniversary so special !!!
The couples massage and the candlelit meal on the beach were excellent !!
Ashley and vik are brilliant at the pool bar.
We are staying in the nirvana wing and the bedrooms are enormous.
Rosemary is a good room made and the towel animals are great.
The singers at night in bay view bar are very good and entertaining.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Helenonholiday44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 16, 2013
Dear Mr Helenonholiday44,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to the room of the hotel and that our associates exceeded your expectations especially Ashley, Vik and Rosemary. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tunbridge Wells, England, United Kingdom
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Le Meridien Ile Maurice is an excellent hotel situated on a west-facing beach (great sunsets). The staff are really friendly and make an effort to make your stay a memorable one. Honeymooners will be bowled over. Just chilling is an art form here.
Food in the al a carte restaurants is a high standard. The main restaurant is buffet style - plenty of choice but I prefer freshly prepared. Breakfast service is a bit random but you can't fault the view out over the pool, palms and sea. Rooms are large and very comfortable - all with sea view. Various water sports are available, some complimentary. Come and enjoy - highly recommended

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Steve Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, May 16, 2013
Dear Mr Steve Y,

Thank you for taking time off in writing this review. We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice.

Judging from your comments, it gave us great pleasure to conclude that your stay was an enjoyable experience. We were delighted to read that our staff members met and exceeded your expectations. We thank you for your kind words and we will be very happy to convey your gratitude to them.

We hope we will have the opportunity to welcome you back soon at the Le Meridien Ile Maurice.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Ile Maurice

Property: Le Meridien Ile Maurice
Address: Village Hall Lane, Pointe Aux Piments, Mauritius
Location: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Pointe Aux Piments
#4 Luxury Hotel in Pointe Aux Piments
#4 Romantic Hotel in Pointe Aux Piments
#5 Spa Hotel in Pointe Aux Piments
#5 On the Beach Hotel in Pointe Aux Piments
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Meridien Ile Maurice 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Le Meridien Ile Maurice Hotel Pointe Aux Piments
Meridien Ile Maurice
Le Meridien Mauritius
Le Meridien Pointe Aux Piments
Le Meridien Ile Maurice Mauritius/Pointe Aux Piments
Pointe Aux Piments Le Meridien
Ile Le Maurice Meridien

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