Just returned on 02.01.13 from Ile Maurice following a 8 night stay.
A nice location by the beach. We visited the Botanical Gardens near to our hotel ,well worth a visit and the guides very enthusiastic about their jobs and worth going to see also large tortoises.Nivana pool lovely.
We had a secure safe in the bedrooms & tea/coffee making facilities. All inclusive recommended
We would like to specifically mention the customer relations manager, Ritish, who was excellent and an asset to the hotel and company. We would also like to mention Nicholas one of the managers from La Faya restaurant who went above and beyond to help rectify the problems we experienced. He displayed senior management qualities and good customer relations and should be recognised as senior management potential in the hotel. Salhem from the bar where the band played, he was most attentive and had excellent customer service skills. If the hotel had a staff member of the month we would nominate all three as they deserve this recognition.
Not a 5 star hotel more like a three star with 5 star prices/charges.However all the ingredients are there and has great potential, just needs appropriate leadership and management to take the hotel forward. Some obvious quick wins to improve, one being restaurant service and standards. No evidence of quality control audits otheriws many of costomet complaints would be reduced. Perhaps they should consider getting other managers from the hotel group to undertake quality audits, a very effective way of improving standards .
We paid extra to stay in the Nivana garden rooms on ground floor, which were disappointingly not as advertised on the hotel webste, nor as sold to us by our travel agent. We booked a double and a twin with queen sized beds, what we initially got was two double rooms, despite having this all confimed by email by the hotel, before we paid in full. We were given an alternative room, which was smaller and had two twin beds, not queen sized, nothing else was available. The Manager advised they had limited twin bedded rooms.One room smelt of damp, apparently it had not had the air conditioning on for some time( staff advised)
One room had a problem with 'ants' next to the beds, which adversely affected the enjoyment of the holiday. No one copuld sleep. After 3/4 nights of no sleep and daily /nightly discussions with hotel staff, the hotel management finally took the complaint seriously and resolved the issue, however we would have expected this to have been resolved on the first day of complaint. We also advised our travel rep.
No daily fruit in our rooms as advertised, when we asked the staff they said 'that is not provided'
Cleanliness was mixed, we had a lovely housekeeper for the first 4 days, then our experience was less than desired and all went rapidly downhill. Towels not changed, lipstick stained towels placed in our rooms, as clean, Night wear and underwear disappeared from on 5th day which we reported, believing they had been inadvertantly removed when bedlinen changed, which can happen- think again, no feedback from Nivana reception staff nor from main reception, even on our final day on 01.12.12, no resolution or information from hotel to apologise that the items were lost.' Dressing gowns removed form rooms after 4th day we asked numerous housekeeping staff and their supervisors and both receptions for replacement - never happened.
The Nivana rooms are advertsied as having 'speedy internet access'- this was definately not the case. Getting any access was a miracle: our iphones, ipads and laptops also experinced daily problems and lack of access, when there was access it was so slow, two emails took 3 days to arrive - we asked the staff to assist us on numerous occasions and they could not obtain access either, the hotels computer based in the Nivana lobby had daily problems. The response from the hotel was 'it is the demand from other clients which is beyond our control'. However we tried accessing at 3am, 6am, 3pm and other times daily, the same problem remained unresolved . Other staff advised it was a serious problem. All guests were complaining of the same problems we were experiencing.
The Nivana rooms advertised no children under the age of 16, which it clearly on hotels website however that was definately not the case, children under the age of 12 were staying in those rooms. the Nivana pool was meant to be for sole use of Nivana residents that also was not the case with young children daily accessing the pool and other residents. Once again staff advised us that the hotel know about this.
We paid extra for Christmas and New Year and out travel agent are unable to advise how this is broken down. There were no special Christmas festivities put on, food was the same in the 180 degress restaurant as other evenings and the hotel band played until 11pm on christmas eve, however on a positive note New Year celebrations were quite good and the hotel appeared to make considerable effort to make this a success.
Most staff needed an intensive training update on customer care, food hygiene and waitering service. we waited up to 65 minutes to have our first course served and the restaurant was not busy. In La Faya restaurant at breakfast, bread and other food was covered, as birds would frequently go inside to eat the food,however we daily saw the birds eating the bread through the netting. which constituted a health hazard and despite mentioning it to the staff no action was ever taken. I witnessed one of the chefs putting back cereal, poured out by a customer and not taken, back into the cereal container, depite him seeing birds having pecked at it! We had our New Years Eve meal at La Faya restuarant started off very promisingly with prompy service drinks and meals then after main leal we waited 45 minutes before cheese and biscuits arrived. The staff clearly can deliver good service however intermittently. We understand staff received christmas bonus on 23 Dec then a lot of staff left.
the Spa was good although be warned, they add another 5% staff service charge and 15% government tax. The hairdresser is not a qualiifed hairdresser as we later found out, yet charged us £38.00 for a wash a blow dry. a Manicure was over £40 nothing special e.g Shellac nails.
Taxi outside hotel are very expensive as one would expect as were the hotel shops. We visited other shops near to the hotel as advised by the hotel - indeed they are nice shops however are selling fake/replica goods as rediculously high prices, if it is too good o be true it is.
All in all sadly although we made the most of it definatley not worth what we paid. However potential is there with right management and correct advertsiing of what the hotel provides
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- Also Known As:
- Le Meridien Ile Maurice Hotel Pointe Aux Piments
- Meridien Ile Maurice
- Le Meridien Mauritius
- Le Meridien Pointe Aux Piments
- Le Meridien Ile Maurice Mauritius/Pointe Aux Piments
- Pointe Aux Piments Le Meridien
- Ile Le Maurice Meridien