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“Disappointing Christmas holiday” 3 of 5 bubbles
Review of Le Meridien Ile Maurice

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Le Meridien Ile Maurice
East of England
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Disappointing Christmas holiday”
3 of 5 bubbles Reviewed January 2, 2013

Just returned on 02.01.13 from Ile Maurice following a 8 night stay.

A nice location by the beach. We visited the Botanical Gardens near to our hotel ,well worth a visit and the guides very enthusiastic about their jobs and worth going to see also large tortoises.Nivana pool lovely.

We had a secure safe in the bedrooms & tea/coffee making facilities. All inclusive recommended

We would like to specifically mention the customer relations manager, Ritish, who was excellent and an asset to the hotel and company. We would also like to mention Nicholas one of the managers from La Faya restaurant who went above and beyond to help rectify the problems we experienced. He displayed senior management qualities and good customer relations and should be recognised as senior management potential in the hotel. Salhem from the bar where the band played, he was most attentive and had excellent customer service skills. If the hotel had a staff member of the month we would nominate all three as they deserve this recognition.

Not a 5 star hotel more like a three star with 5 star prices/charges.However all the ingredients are there and has great potential, just needs appropriate leadership and management to take the hotel forward. Some obvious quick wins to improve, one being restaurant service and standards. No evidence of quality control audits otheriws many of costomet complaints would be reduced. Perhaps they should consider getting other managers from the hotel group to undertake quality audits, a very effective way of improving standards .

We paid extra to stay in the Nivana garden rooms on ground floor, which were disappointingly not as advertised on the hotel webste, nor as sold to us by our travel agent. We booked a double and a twin with queen sized beds, what we initially got was two double rooms, despite having this all confimed by email by the hotel, before we paid in full. We were given an alternative room, which was smaller and had two twin beds, not queen sized, nothing else was available. The Manager advised they had limited twin bedded rooms.One room smelt of damp, apparently it had not had the air conditioning on for some time( staff advised)

One room had a problem with 'ants' next to the beds, which adversely affected the enjoyment of the holiday. No one copuld sleep. After 3/4 nights of no sleep and daily /nightly discussions with hotel staff, the hotel management finally took the complaint seriously and resolved the issue, however we would have expected this to have been resolved on the first day of complaint. We also advised our travel rep.

No daily fruit in our rooms as advertised, when we asked the staff they said 'that is not provided'

Cleanliness was mixed, we had a lovely housekeeper for the first 4 days, then our experience was less than desired and all went rapidly downhill. Towels not changed, lipstick stained towels placed in our rooms, as clean, Night wear and underwear disappeared from on 5th day which we reported, believing they had been inadvertantly removed when bedlinen changed, which can happen- think again, no feedback from Nivana reception staff nor from main reception, even on our final day on 01.12.12, no resolution or information from hotel to apologise that the items were lost.' Dressing gowns removed form rooms after 4th day we asked numerous housekeeping staff and their supervisors and both receptions for replacement - never happened.

The Nivana rooms are advertsied as having 'speedy internet access'- this was definately not the case. Getting any access was a miracle: our iphones, ipads and laptops also experinced daily problems and lack of access, when there was access it was so slow, two emails took 3 days to arrive - we asked the staff to assist us on numerous occasions and they could not obtain access either, the hotels computer based in the Nivana lobby had daily problems. The response from the hotel was 'it is the demand from other clients which is beyond our control'. However we tried accessing at 3am, 6am, 3pm and other times daily, the same problem remained unresolved . Other staff advised it was a serious problem. All guests were complaining of the same problems we were experiencing.

The Nivana rooms advertised no children under the age of 16, which it clearly on hotels website however that was definately not the case, children under the age of 12 were staying in those rooms. the Nivana pool was meant to be for sole use of Nivana residents that also was not the case with young children daily accessing the pool and other residents. Once again staff advised us that the hotel know about this.

We paid extra for Christmas and New Year and out travel agent are unable to advise how this is broken down. There were no special Christmas festivities put on, food was the same in the 180 degress restaurant as other evenings and the hotel band played until 11pm on christmas eve, however on a positive note New Year celebrations were quite good and the hotel appeared to make considerable effort to make this a success.

Most staff needed an intensive training update on customer care, food hygiene and waitering service. we waited up to 65 minutes to have our first course served and the restaurant was not busy. In La Faya restaurant at breakfast, bread and other food was covered, as birds would frequently go inside to eat the food,however we daily saw the birds eating the bread through the netting. which constituted a health hazard and despite mentioning it to the staff no action was ever taken. I witnessed one of the chefs putting back cereal, poured out by a customer and not taken, back into the cereal container, depite him seeing birds having pecked at it! We had our New Years Eve meal at La Faya restuarant started off very promisingly with prompy service drinks and meals then after main leal we waited 45 minutes before cheese and biscuits arrived. The staff clearly can deliver good service however intermittently. We understand staff received christmas bonus on 23 Dec then a lot of staff left.

the Spa was good although be warned, they add another 5% staff service charge and 15% government tax. The hairdresser is not a qualiifed hairdresser as we later found out, yet charged us £38.00 for a wash a blow dry. a Manicure was over £40 nothing special e.g Shellac nails.

Taxi outside hotel are very expensive as one would expect as were the hotel shops. We visited other shops near to the hotel as advised by the hotel - indeed they are nice shops however are selling fake/replica goods as rediculously high prices, if it is too good o be true it is.

All in all sadly although we made the most of it definatley not worth what we paid. However potential is there with right management and correct advertsiing of what the hotel provides

  • Stayed December 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank bonequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, January 4, 2013
Dear Bonnequeen,

Thank you for choosing our resort for your recent holiday and for taking the time to share such comments and experience feedback.

We would like to inform you that, we do take all comments seriously and appreciate all the feedback we can get. As a management team, we share these comments with our staff so we may resolve any and all issues. Once again, thank you for your observations, which will help us in our ongoing efforts to improve our service. If you would like to discuss your experience with a member of the hotel team, please send an email to 01800.info@lemeridien.com so we may address it with you directly.

Sincerely,
The Management,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Old basing
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

At the last minute i decided to take my family for a 3 night all-inclusive stay at Le Meridien, over the v.busy Xmas/NY period. I live in Mauritius and perhaps being unfairly critical as expectations are high..but hey live with it! The hotel is large and spacious but needs a bit of a revamp as parts have suffered from wear and tear. The location is good with a nice beachfront, nice swimming pools. The restaurants: 180, Shells, Cumin, La Faya i would grade as average in terms of food quality, with the best imo being la Faya. The staff overall are good but you can clearly see some just going through the motions and suffering from a lack of motivation ( or tiredness). There are some superstars like Feiza ( 180 ) and Pravin ( La Faya) who couldnt do enough for you - they are a real credit to the hotel!. The watersports facility and offerings are very good. The rooms are spacious but dont look under the beds as you can be shocked that these areas are not always cleaned. The rooms where we stayed also need a bit of an upgrade as you can see wear and tear but they are comfortable enough. The bed in room 169 def needs to be replaced as i didnt have one good nights sleep on that bed and with those awful pillows! The shower gel also need to be replaced once used!
For families with small children the hotel would be a good choice..it has lots for kids to do and they are "out of your hair"
The bycycle hiring is inspired as it allows you to take a bike ride and go out along the beach road towards Troux aux Biches and have a nice relaxed look around the neighbourhood. Scooters can also be hired at the hotel.
Spa is good but the hammam and jacuzzi area needs a revamp
Overall a decent hotel but needs to 'up its game' in a few areas

Room Tip: ask for ground floor rooms
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank npukuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, January 4, 2013
Dear Npukuk,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. It was nice to hear that our associates Feiza and Pravin exceeded your expectations. They work exceptionally hard to make every guest feel special. Your gracious comments have been passed to our personnel.

We do take all comments seriously and appreciate all the feedback we can get. As a management team, we share these comments with our staff so we may resolve any and all issue. Once again, thank you for your observations, which will help us in our ongoing efforts to improve our service.


With our Best regards,
The Management,
Le Meridien Ile Maurice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, Texas
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed January 1, 2013

We've just completed a nine day stay at the Le Méridien Ile Maurice (Mauritius). There were nine of us staying in 5 rooms. We arrived on the afternoon of 24 December and departed on the afternoon of 2 January 2013 - perhaps the Property's annual peak busy period. The Property itself is beautiful but the level of consistent quality and service requires a bit of work and more effort especially for a Starwood Property.

Here's some information I hope you find helpful.

Pro 1. Ocean and beach views of the rooms are spectacular. Each room appears to has a view of the Indian Ocean with the added plus of the sound of waves as they roll in.

Pro 2. The Beach...the property has approximately 3000 feet of beach although not all of it can be considered as usable. Around the "family" section of the hotel, there's approximately 150 feet of sand from the walks to the water with 300 meters of beach in which to walk, sun and play. It is groomed each morning and you'll find it relatively clean. What you will find is that it does have a mixture of soft sand mixed with quite a bit of small lava rock and coral.

Con 3. There is a cordoned off swimming area in the Indian Ocean but the swimming area is quite rocky and hard on your feet (bring swim shoes!). There is a 2-3 foot drop off from the beach into the water so getting in and out can be a challenge depending on height of the tide. It is suitable for small children to play without an adult close, close by? No I'd say that it isn't.

Neutral 4. Service on the beach - There are waiters and they do make regular rounds for food and drink. You need to be prepared to wait - from the time you order your drinks to the time it is delivered can be as much as 20-30 minutes.

Pro 5. The pools - there are a number of them - were warm and clean but perhaps a bit over-chlorinated (which is much better than being under-chlorinated given the number of people (kids) in the pools). For adults - there is the Nirvana Pool which is a large and beautiful infinity pool - very quiet and peaceful (kids under 12 aren't allowed in Nirvana).

Neutral 6. The restaurants - There are a number of restaurants, coffee shops and bars on the property. Both buffet and Ala Carte service is available. The food was usually good and service at times wonderful - other times not. For the same meal depending on day and time - your wait from order to presentation of food could be 5 minutes or 55 minutes. We were on a full-board/all-inclusive food plan (which included non-alcoholic and alcoholic drinks). Room service unless specified IS NOT included. I suggest you run the math when choosing full-board or half-board or no-board. Full-Board was the best option for us given that we took all of our meals at the Property. To dine off property - you'll face a 30 minute automobile ride and unless you're dining at another resort property, I didn't see many mid-to-upper scale options.

Positive 7 Location (for relaxing) Negative 7 (for shopping). The location of the hotel and the cost of taxis to the city centers can be expensive unless you negotiate. I would suggest you should always negotiate for a lower price with the drivers. Don't be afraid to walk away from the first offer. For example the first "quote" for a one-way into Grand Baie was 2500 Rupees (1 USD = +/-30 Mauritius Rupees at the time of review). We countered with 500 Rupees and soon had a nice comfortable ride into Grand Baie for some local color and shopping (visit the Bazaar for the some of the better deals). Our return trip to the Property was 600 Rupees with a 20 minute stop at a Supply Shop. If you are going into Grand Baie - ask the driver to take the route which borders the ocean. I found that route was faster, safer, and more scenic that the one which winds through several of the villages. On-Property shopping - expensive even for replacement necessities such as sunscreen and after-sun lotions - a friend paid $70US for a bottle of SPF 50 sunscreen and a bottle of Aloe Vera (normally one would pay $10-$15 in the USA). A family member paid $20 for a package of 4 Pampers (diapers) which were needed in a pinch. $5 for one Pamper humpf... at a Family friendly resort - is it me or is that over the top? Any resort needs to consider the shops which they allow on their Properties as the total impression of the Property can be impacted by the shops. Having one shop where the prices are reasonable (or even at a slight premium) would probably influence the Property's Net Promoter Score (NPS) toward the positive. Whereas being gouged certainly influences NPS toward the extreme negative - no one likes to be taken for a ride.

Varies 8 Room Types - From my experience - what I booked wasn't what I received. I requested and followed up with the hotel on my accommodation prior to arriving for our stay (document your conversations with the hotel - it did come in handy). I had booked a family suite on the 1st floor thinking the 1st floor would be at ground level (even after traveling in this part of world for years - I forgot the 1st floor is really the 2nd floor by USA standards) and there are no elevators or lifts or ramps for those that might have difficulties with stairs. Upon check-in, my room turned out to be a Presidential type suite which I'd normally be over the moon with such an upgrade. My suite was large (entry/formal lounge, bath, bar, dining, informal lounge and large patio downstairs) but the sleeping/dressing/master bath area was up a tight circular staircase which even the helpful Bellman strained to get our luggage up to the 2nd floor of the suite.

Varies 9 Quality of Rooms - the Resort is advertised as a 4 to 5 Star Property depending on the source. The pictures of the rooms you'll find on the web are for the most part accurate especially for the non-suite rooms. The Suites (or at least mine) wasn't up to 5 star and quite frankly not even 4 star hotel levels. As a comparison - you'd find the suites at hotels like an Embassy Suites slightly better perhaps with the exception of the bed linens. The furniture in my Suite at the Property was worn and stained and badly in need of upgrade. The refrigerator didn't cool let alone keep drinks cold. There were two positives about the suite - the patio/view plus the master shower (fantastic water pressure and plentiful hot water plus a shaving bench with separate shower heads) - I've rarely seen better (except in a master bath I purpose designed for a Family member's home).

Varies 10 - Handling of Guest Concerns - After viewing my assigned accommodations, I was needless to say - "not pleased or happy". I immediately went back down to the front desk to have a chat. - the customer relations representatives took the position that I should be happy with the upgrade they had "given me". When that didn't work - they took the position that I had chosen and booked the suite and that it wasn't what I wanted was my fault. When I pulled out the trusty iPAD to pull up the Property's website along with my documentation and proceeded to prove otherwise - they were at a loss as to how to handle me. Not really wanting to deal or discuss the situation with me, the representatives handed me off to a manager. He first took the same tact - again documentation and iPAD were valuable. He finally offered to move me in 4-5 days when an "all-on-one floor" suite became available. Not acceptable - after all who wants to repack and move 4-5 days into a 9 day stay? He then offered free broadband internet for the duration plus consideration for Room Service. Realizing that it wasn't going to get much better - I elected to stay in the assigned suite and face climbing up and down 3 flights of stairs to get to ground level (i.e beach level) plus climb the tight circular stair case each time I wanted to nap, shower and dress or sleep. In my personal opinion, honesty would have been the best way for the hotel to handle the situation - all they would have had to have done was say... "we're over booked on the type of suite you requested and we promised and for that we apologize. We've given you what most guests usually consider an upgrade. We're sorry, it isn't all you hoped it would be. Here's what we're willing to offer you..."

Negative 11 - Internet Access - While the lobby did offer free internet access via WiFi (DoCoMo) - the service was spotty at best. Internet service in my suite was slightly better although it was difficult to nail up and maintain a VPN access. And, I was not pleased that internet access in my suite was tied to a device (i.e. laptop, iPAD, smart phone). Cell coverage was minimal at best. Loving to observe human nature, I did notice that most all the guests either had an iPAD or a smart phone with them at all times - and they were frustrated with the lack of internet and cell coverage.

Neutral to Negative 12 - Overall service... 50% (and I've downsized that number) of the staff try their best to provide good to great service but as with most organizations it is the remaining 50% of the frontline employees which cause disconcertion. It is important to note - I believe a large percentage of the Le Méridien Ile Maurice staff of have a lack of skill, not will. I found most of them to be willing, but they've not been shown or taught how to provide good service. And as we all know, providing great service and exceeding a client or customer's expectations takes great leadership on the part of management, efficient task organization and a considerable amount of will and skill on the part of the staff. All have to be practiced at every opportunity to remain good to great.

Overall - The Property's location is beautiful, the water is warm and protected from the winds. The beach amenities and activities are plentiful. The level and lack of service is shocking for 4 star hotel and especially a member of the Starwoods group. On a scale of 1 to 5 - I'd rate the quality of the stay a 3.25 to 3.5 at the very best or most and that is primarily based on beautiful views of the Indian Ocean from the rooms. I would have to think long and hard about returning to this property.

Room Tip: You're going to have to deal with stairs anywhere on this property - there are no elevators - de...
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  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank ZAismy2ndHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, January 4, 2013
Dear ZAismy2ndHome,

Thank you for choosing our resort for your recent holiday and for taking the time to share your comment with us.

We would like to inform you that, we do take all comments seriously and appreciate all the feedback we can get. As a management team, we share these comments with our staff so we may resolve any and all issues. Once again, thank you for your observations, which will help us in our ongoing efforts to improve our service. If you would like to discuss your experience with a member of the hotel team, please send an email to 01800.info@lemeridien.com so we may address it with you directly.

Sincerely,
The Management,
Le Meridien Ile Maurice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed January 1, 2013

Hi, I stayed for 7 days at this hotel and my experience was poor. I had to call atleast three times for getting any room service. The food is very average and Indian food is bad. One they one of the staff handed me a used spoon. Cleanliness is restaurant is below average. There are few rooms in hotel where AC doesn't work properly still they keep alloting this rooms. I got one such room and when I complained they shifted me to another room which was much smaller in size but better funished. No way it is 4.5 star hotel. I am sure a proper audit will bring down the rating to 3 or below 3. I am highly disappointed with the overall experience provided by the hotel.

Room Tip: Nirvana rooms are well furnished but small in size. AC works good there and it comes with some addit...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Wanderer528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, January 4, 2013
Dear Wanderer528,

Thank you for choosing our resort for your recent holiday and for taking the time to share your comment with us.

We would like to inform you that, we do take all comments seriously and appreciate all the feedback we can get. As a management team, we share these comments with our staff so we may resolve any and all issues. Once again, thank you for your observations, which will help us in our ongoing efforts to improve our service. If you would like to discuss your experience with a member of the hotel team, please send an email to 01800.info@lemeridien.com so we may address it with you directly.

Sincerely,
The Management,
Le Meridien Ile Maurice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

we stayed in this resort for a week and everything was awesome. we stayed in a room on the ground floor which gave us direct access to the beach without having to pass through the lobby all the time.
location was good.
beach was perfect with great sunbeds. nice towels were also provided. the resort also provides free kayaks and ride on a glass bottom boat. very well maintained beach.
staff was very courteous and always eager to help. the turndown service with chocolates under the pillow was very sweet.
food was good and enough options were there for vegetarians like us also.
every week they also organise a carnival sort of a thing with cocktails and starters on the house with great song and dance performances.
I absolutely loved my stay and would love to come back.

Room Tip: rooms on the ground floor are better than the ones on the first floor as they directly open into the...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank preeti365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, January 4, 2013
Dear Preeti365,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.We are also delighted to know that we did meet your expectations .

We trust you had a pleasant and safe journey home and we shall look forward to welcoming you back to Le Meridien Ile Maurice or to any of our other resorts worldwide.

With our Best regards,
The Management,
Le Meridien Ile Maurice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 bubbles Reviewed December 29, 2012

We arrived at the Meridien on 9 November and stayed for 5 nights. On arrival we were upgraded to the Nirvana suites which are absolutely beautiful - private part of the resort with an infinity pool and stunning views of the beach and ocean. The resort itself is beautiful but above all what made our holiday truely memorable is the hospitality we received from the staff at Meridien - we were so well looked after with a personal touch every day of our stay.

We would like to say a SPECIAL THANK YOU to Nitish, Sheila (our lovely maid), Raja, Manoj Kumar and Nicolas and the La Faya team. Thank you so much for such a wonderful service. We have already recomended the Meridien to some of our friends thanks to your hospitality and would love to return at some point in the future.

From the SHAH family :)

Room Tip: Nirvana suite is lovely
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  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shah2012London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, January 4, 2013
Dear Shah 2012 London,

Thank You for taking time off in writing this review. We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice. It was nice to hear that our associates especially Nitish, Sheila, Raja, Manoj and Nicholas exceeded your expectations. They work exceptionally hard to make every guest feel special.

We trust you had a pleasant and safe journey home and we shall look forward to welcoming you back to Le Meridien Ile Maurice or to any of our other resorts worldwide.

With our Best regards,
The Management,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi, Delhi, India
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 25, 2012

I would definitely suggest the sea facing rooms, they are to die for, crystal clear water, white sand, the Hotels private beach was fantastic, the restaurant serves authentic Indian food, Got a very good welcome, the staff was friendly and mostly were Indians, so they were very Hospitable, Nice in house activities as well, Have good memories, would definitely want to go back. Rooms were very cosy and the view from the room was breathtaking.

Room Tip: Since its on a beach, I would definitely recommend the sea facing rooms.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank varunbadhwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMilemaurice, The Management at Le Meridien Ile Maurice, responded to this review, December 27, 2012
Dear Varunbadhwar,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback. It was nice to hear your positive comments regarding our hotel, hospitality and that our associates exceeded your expectations. They work exceptionally work hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.


Sincerely,
The Management,
Le Meridien Ile Maurice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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#6 of 17 in Flic En Flac
4.5 of 5 bubbles 2,233 reviews
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Additional Information about Le Meridien Ile Maurice

Property: Le Meridien Ile Maurice
Address: Village Hall Lane, Pointe Aux Piments, Mauritius
Location: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Pointe Aux Piments
#4 Family Hotel in Pointe Aux Piments
#4 Luxury Hotel in Pointe Aux Piments
#5 On the Beach Hotel in Pointe Aux Piments
#5 Spa Hotel in Pointe Aux Piments
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Meridien Ile Maurice 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Le Meridien Ile Maurice Hotel Pointe Aux Piments
Meridien Ile Maurice
Le Meridien Mauritius
Le Meridien Pointe Aux Piments
Le Meridien Ile Maurice Mauritius/Pointe Aux Piments
Pointe Aux Piments Le Meridien
Ile Le Maurice Meridien

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