This hotel is overrated for what it is, I believe much has to do with the proximity to the airport and the capital. It is a good hotel for the area and for a business travel but not for the leisure island traveller seeking a relaxing, pampering 5 star experience. Mauritius has some fantastic hotel options, this just isn't one of them.
Room service food and service was dire; for example the kitchen where the meals are cooked are a distance from the rooms, creating a situation where no matter what you order it will be lukewarm or cold. The bread will be soggy in the sandwiches and the drinks will be watery. This of course is not the fault of the staff but what is their fault is getting orders wrong, not once but virtually every time.
We stayed there for 10 nights on the breakfast + dinner option so really did experience the food and it is not great, your local takeway could have fresher, better executed and more exciting food options - seriously.
The room; where do I start ? The mattress was the hardest one I have ever slept on ever. It was like sleeping on a slab, the air conditioning was very weak, the shower and bathtub needed recaulking and in some areas there was mold..tiles were missing and it looked unfinished under the sink and around the toilet. Surprising for what they are selling these rooms for.
Pool/ beach areas: the pools were cold, granted we were not there in the warmest time of the year so the water may have been colder than summer but it was unacceptable, the beach is tiny and the service is poor and slow, no water is offered when you sit unless you wait for half an hour, so forget about star touches like towels laid out for you or sunglasses cleaned for you when you go for a swim, non existent here. There are two pools both are smallish, one is quite small for a hotel this size. The larger pool has some very bizarre features such as jets around it that can't really be used as they are covered in a hard gritty tile that scratches your skin, there is a bell that hangs over the pool that has spiked metal leaves dangling from it that are sharp - be careful esp with kids. All in all, both pools were uninviting, the service at the pools was dire. Staff looked bored and never smiled, it took ages for someone to come to service you with drinks or food - the food at the pools is worse than room service, even though the kitchen is on site at the larger pool, we are talking reheated, frozen type fare. Very poor and very expensive for what it is, for ex; my husband and I had two personal pizzas and two sprites - over £40 pounds, absurd, it was the worst pizza we had ever had.
Dinner / restaurant: better than the lunch or breakfast but only slightly so. The chef lives in a bubble i think, where he really feels his food is original and creative, it is not. The food never hit the mark, steaks where never cooked at the right temp, sauces were curdled, wine sommelier was a waiter who knew very little about wines, only general knowledge about what they had on the list and had a very bad attitude, never smiled only came over if he was asked to. Desserts were disastrous, panna cotta tasted old and very firm to the bite, disgusting, they had a dessert that was frozen with gas tableside, it was a hard green lump of ice cream and pistachios that took forever to thaw so you could try it - just a poor experience all around really. Oh and be prepared for the same food night after night as they change the dinner menu once a week and there are limited choices, you will get bored quickly. Breakfast was incredibly slow with very few options. Very small buffet the rest was a la carte, but the a la carte food was cold half the time and had to be sent back when it arrived and again many things were over cooked. Kitchen staff have not been properly taught to cook or time manage, really is a shame considering the fine food on this island.
I appreciate hotels have been hit hard by the recession but don't sell yourself as a 5 star hotel when the food, amenities and service are really 3 star.
Front desk staff are a mix between sweet but don't really know how to help you and haughty, again not 5 star - clearly, there is no unformity in training.
To give you a better indication of how bad the food really is for a five star hotel; they do food cookery classes once a week, the day we went was a curry lunch course, we didn't cook a thing just followed the chef around, this is the head chef. The head chef cooked a chicken masala, the chicken had the skin on and he added ketchup to the sauce, yes ketchup. Just to give you an idea of what is going on here, they have all the facilities in the world, the kitchen is huge and they have loads of staff - like the front desk, they do not have the right leaders in place that provide uniformity and excellence.
Some positive points though are the landscaping / grounds in this hotel and the Spa is very good (not amazing but very good) with very sweet, well trained staff. The Spa feels like you are in a different hotel all together. The grounds are nothing short of exceptional, the variety of plants and trees and the care they are given is fantastic, they do a tour of the grounds once a week as well, it is worth doing it. Overall, this is a clean hotel, the gardening staff and housekeeping staff are top notch; it is the rest of the operation that is a let down. Then again, for 800 plus euros a night, you would at least expect an immaculate room and grounds.
Unfortunately, the room itself, lack of detail in the rooms (no pillow menu, hard beds, small mini bar, no aperitifs, cheap toiletries, ugly views of the city harbor and large tankers in the distance or fresh food in rooms apart from an apple or orange every other day) and the abysmal state of dining here has put us off from ever coming back.
If you are going to Mauritius and it is not on business (in other words you being close to the capital or airport is not important) then do yourself a favour, pay the same money and stay in another part of the island at another hotel; such as the Constance Prince Maurice, St. Geran, or The Palm - these are superb hotels, fantastic rooms, pools, amenities, service, food is incredible and you will feel you have spent your money well.
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- Also Known As:
- The Oberoi Mauritius Hotel Pointe Aux Piments
- Oberoi Hotel Mauritius
- Oberoi Mauritius
- Oberoi Pointe Aux Piments
- Pointe Aux Piments Oberoi
- The Oberoi, Mauritius Pointe Aux Piments