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“Mediocre for this bracket of hotel esp for Mauritius”

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The Oberoi, Mauritius
Certificate of Excellence
Reviewed July 2, 2010

This hotel is overrated for what it is, I believe much has to do with the proximity to the airport and the capital. It is a good hotel for the area and for a business travel but not for the leisure island traveller seeking a relaxing, pampering 5 star experience. Mauritius has some fantastic hotel options, this just isn't one of them.

Room service food and service was dire; for example the kitchen where the meals are cooked are a distance from the rooms, creating a situation where no matter what you order it will be lukewarm or cold. The bread will be soggy in the sandwiches and the drinks will be watery. This of course is not the fault of the staff but what is their fault is getting orders wrong, not once but virtually every time.

We stayed there for 10 nights on the breakfast + dinner option so really did experience the food and it is not great, your local takeway could have fresher, better executed and more exciting food options - seriously.

The room; where do I start ? The mattress was the hardest one I have ever slept on ever. It was like sleeping on a slab, the air conditioning was very weak, the shower and bathtub needed recaulking and in some areas there was mold..tiles were missing and it looked unfinished under the sink and around the toilet. Surprising for what they are selling these rooms for.

Pool/ beach areas: the pools were cold, granted we were not there in the warmest time of the year so the water may have been colder than summer but it was unacceptable, the beach is tiny and the service is poor and slow, no water is offered when you sit unless you wait for half an hour, so forget about star touches like towels laid out for you or sunglasses cleaned for you when you go for a swim, non existent here. There are two pools both are smallish, one is quite small for a hotel this size. The larger pool has some very bizarre features such as jets around it that can't really be used as they are covered in a hard gritty tile that scratches your skin, there is a bell that hangs over the pool that has spiked metal leaves dangling from it that are sharp - be careful esp with kids. All in all, both pools were uninviting, the service at the pools was dire. Staff looked bored and never smiled, it took ages for someone to come to service you with drinks or food - the food at the pools is worse than room service, even though the kitchen is on site at the larger pool, we are talking reheated, frozen type fare. Very poor and very expensive for what it is, for ex; my husband and I had two personal pizzas and two sprites - over £40 pounds, absurd, it was the worst pizza we had ever had.

Dinner / restaurant: better than the lunch or breakfast but only slightly so. The chef lives in a bubble i think, where he really feels his food is original and creative, it is not. The food never hit the mark, steaks where never cooked at the right temp, sauces were curdled, wine sommelier was a waiter who knew very little about wines, only general knowledge about what they had on the list and had a very bad attitude, never smiled only came over if he was asked to. Desserts were disastrous, panna cotta tasted old and very firm to the bite, disgusting, they had a dessert that was frozen with gas tableside, it was a hard green lump of ice cream and pistachios that took forever to thaw so you could try it - just a poor experience all around really. Oh and be prepared for the same food night after night as they change the dinner menu once a week and there are limited choices, you will get bored quickly. Breakfast was incredibly slow with very few options. Very small buffet the rest was a la carte, but the a la carte food was cold half the time and had to be sent back when it arrived and again many things were over cooked. Kitchen staff have not been properly taught to cook or time manage, really is a shame considering the fine food on this island.

I appreciate hotels have been hit hard by the recession but don't sell yourself as a 5 star hotel when the food, amenities and service are really 3 star.

Front desk staff are a mix between sweet but don't really know how to help you and haughty, again not 5 star - clearly, there is no unformity in training.

To give you a better indication of how bad the food really is for a five star hotel; they do food cookery classes once a week, the day we went was a curry lunch course, we didn't cook a thing just followed the chef around, this is the head chef. The head chef cooked a chicken masala, the chicken had the skin on and he added ketchup to the sauce, yes ketchup. Just to give you an idea of what is going on here, they have all the facilities in the world, the kitchen is huge and they have loads of staff - like the front desk, they do not have the right leaders in place that provide uniformity and excellence.

Some positive points though are the landscaping / grounds in this hotel and the Spa is very good (not amazing but very good) with very sweet, well trained staff. The Spa feels like you are in a different hotel all together. The grounds are nothing short of exceptional, the variety of plants and trees and the care they are given is fantastic, they do a tour of the grounds once a week as well, it is worth doing it. Overall, this is a clean hotel, the gardening staff and housekeeping staff are top notch; it is the rest of the operation that is a let down. Then again, for 800 plus euros a night, you would at least expect an immaculate room and grounds.

Unfortunately, the room itself, lack of detail in the rooms (no pillow menu, hard beds, small mini bar, no aperitifs, cheap toiletries, ugly views of the city harbor and large tankers in the distance or fresh food in rooms apart from an apple or orange every other day) and the abysmal state of dining here has put us off from ever coming back.

If you are going to Mauritius and it is not on business (in other words you being close to the capital or airport is not important) then do yourself a favour, pay the same money and stay in another part of the island at another hotel; such as the Constance Prince Maurice, St. Geran, or The Palm - these are superb hotels, fantastic rooms, pools, amenities, service, food is incredible and you will feel you have spent your money well.

  • Stayed: April 2010, traveled as a couple
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4  Thank lilou6775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Mauritius, General Manager at The Oberoi, Mauritius, responded to this reviewResponded July 6, 2010

Dear Distinguished Visitors and Contributors to this forum,

Greetings from The Oberoi, Mauritius!

First and foremost, I would like to take this opportunity to thank you for your invaluable feedback, and to commend Tripadvisor for providing a platform for travelers and hoteliers alike, to express their views on their experiences.

While I am delighted to see that most of our hotel reviews have been positive, there has been a negative posting, which I feel, deserves to be addressed in kind.

Having been an hotelier for over two decades, I have developed a keen sense of distinguishing between a true complaint and one that has been fabricated by the lack of a better understanding of a given situation. I am confident that many hoteliers like myself, will appreciate that not every guest is always right, and that certain complaints arise simply from the fact that some guests negate their inability to finance the dream holiday they’ve always wanted.

For practical reasons, many of us rely on travel agents to organize our vacations. However, guests must always bear in mind, that while an agency booking may cover everything from ticketing to accommodation and meal supplements, these arrangements do not absolve their responsibility toward incidental charges such as non-inclusive food and beverage, spa treatments, diving, and excursions.

To avoid embarrassing situations resulting from potential under budgeting, it would perhaps seem fitting for guests to consider other forces e.g. currency fluctuations and local taxes be factored into their travel expenses before committing to a reservation in a luxury resort.

On a separate note, I would like to draw attention to the issue of “upgrading”. Contrary to “popular belief”, room upgrades generally take place in instances when hotel/resort occupancy levels are high, and the category of room originally booked by a guest, is unavailable when he/she arrives to the hotel/resort. By the same token, we feel it is inappropriate for anyone to use Tripadvisor as leverage to “enhance” existing arrangements.

We, at The Oberoi, Mauritius are always open to suggestions to improve our day-to-day and long-term operations. We are committed to understanding and ensuring the comfort of our guests, and strive to resolve any concerns that may arise during their stay with us or thereafter. It is our goal to make every guest experience positively memorable and look forward to the prospects of future opportunities that allow us to do so.

Yours sincerely,
Sjefke Jansen
General Manager
The Oberoi, Mauritius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 24, 2010

Well, this really was the greatest hotel experience we ever had. Pure luxury, great staff, luxurious rooms and surroundings, a dream hotel to stay at.
We came to the Oberoi for our wedding, and can say that the staff made it a great experience.
So just let me comment on the different elements in the hotel so future travelers also have something to learn from this review:
1. hotel & surroundings: rooms are well maintained; there's a huge staff for garden and room maintenance and we couldn't find any downside to our "superior" room (which is in fact the standard room at the Oberoi); large bedroom with seating area incl LCD TV and DVD player, great bed, large bathroom with shower also opening towards the private inner garden and a wide bath in the floor where you can easily lie with 2 next to eachother, dressing room with all needed amenities (cupboards, hangers, safe), and a terrace with a great view.
2. spa and fitness area: great and helpfull staff, we went for the morning jog and had a private coach (Tim) coming with us carrying towels and water and then instructing some relaxation afterwards. Also massages were great - get the facial massage and couples massage!
3. restaurant: experience starts at breakfast... no buffet but full service at the table. make sure to taste all signature dishes. Our preferred were the eggs Florentine. And at evenings the Italian Chef prepares great dishes. Also try the Indian/Mauritian dishes. Good to know: room service comes at NO extra charge. And if you want to save some money on the food, no need to go outside the hotel, just order 1 Indian dish and ask to split it for 2 people... portions are huge and prices are really OK in that case. OK, wines can be expensive yet it's up to you to make the right choice, and the sommelier is there to help you. We read comments about people finding the restaurant expensive, yet believe that you can actually manage very well at a reasonable cost.
4. Diving school: great service - thank you Ravin and Stephane. Here you dive knowing you're on holiday: all is perfectly prepared by the team, no hassle and carrying around with heavy gear - the diving team is there to help you. Equipment we had was brand new and in super condition, dive sites were great and water at 27°, we even met the dolphins :-). So don't hesitate to use the services of the diving school.
5. Reception & service: was very helpful; you can choose from a wide choice of DVD's and books to use in your room. We booked a private catamaran trip through the hotel (which isn't more expensive than from the few sellers on the beach area) and got a great service. After our complaint about a missing breakfast during the cruise at the hotel, they contacted the cruise organizer and within 1 hour we got confirmation of a free private sunset cruise on the next day... all perfect
6. wedding services: all was perfectly organized by Chantelle and Andish. Thanks to all staff for the "surprises" in bed- and bathroom we found after our evening dinner. Paperwork did cause some phone calls and email exchanges afterwards so that's something to optimize as it could just as well have been right the first time, yet "the day" went perfect and pictures from Jean-Jacques are great - make sure to book him!
7. additional included services: the hotel proposes every day a lot of free services - make sure to use them as they really are good - we did the cooking with the chef (a Mauritian Fish curry), the wine tasting, the morning jog, the astronomy course (with 2 enthusiastic stargazers showing us the most beautiful view of Saturn we ever had)... and there's much more
8. great also: you'll find a note in your room mentioning not to give tips to the hotel staff during your stay. Keep that for the end and leave an envelop when you leave so it can be divided over all staff... they deserve it.
9. surroundings: don't miss the sugar museum and botanical garden (hire a guide, it's worth it) at Pamplemousse. Go for the catamaran cruise, and in fact we found the "group" catamaran as good and enjoyable as the private one. Don't hesitate to book a taxi; it's actually not overexpensive and will allow you to visit the island.
In summary: the greatest hotel stay we ever had... and we traveled a lot.
Is it worth the money? At the rates we had (and they were much lower than what you'll find as regular rates on this site or on the Oberoi website) definitely!

Thank you Oberoi Mauritus!

  • Stayed: May 2010, traveled as a couple
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5  Thank MarcMich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2010

We went to mauritius Oberoi for our honeymoon. We have managed to stay in some of the most stunning places in the world but have never been in a place with such friendly staff, exquisite food and quirky weather such as here! The staff genuinely made you feel special and couldn't do enough to make the stay special to the point where we felt almost as if we didn't want to make any little critisisms such as 'i don't like the spinach' for fear of having your plate whipped away and being re-cooked to our exacting standards, ooops sorry thats not a critisism! The beach, pool, restaurant, admin and room staff couldn't have done more. There is plenty to do if you want and if not just relax. The food is Michelin star standard although half board is the minimum I would recommend as the prices reflect the standard. Drinks can be expensive especially the wine but govt. duty dictates the costs. Stock up on duty free spirits & ciggies when in Dubai and this will help spread the cost. If we ever make it back to Mauritius the Oberoi is the one for us

  • Stayed: May 2010, traveled as a couple
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1  Thank woodsyKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2010

My Wife and I have just returned from what I can only describe as one of the best hotels I have ever stayed in.
The Oberoi is absolutely fantastic. The location is beautiful. Overlooking mountains to the left, from the beach, you immediately begin to appreciate you are somewhere special.
I could end up writing an essay on this place but I'll summarise in short the top points.
The rooms are of a very high standard, we stayed in a luxury pavillion which was more than adequate. You can pay for a villa with a private pool, but honestly, the pools at the hotel are so beautiful I wouldnt bother.
The grounds are exceptionally well kept, with so many staff attending to them daily.
The food at the hotel although expensive, is of the highest order. Thats breakfast, lunch & dinner, just fantastic.
The facilities are incredible. A great gym/spa, great restaurants (a main one and one set right on the beach), a lovely situated bar that allows panoramic views of the sunsets and also a great beach which is as private as beaches can be ( there are no such thing as private beaches!) where the water is ridiculously clear.
What makes this hotel so special however, something which has been repeated in other reviews, are the staff. They really are something special. Literally every single staff member from the cleaners to the management treat you like royalty. The attention to detail is amazing and you are made to feel so welcome its untrue. A good example are the beach boys as they are called. They wait on you hand & foot whilst you lay in the sun, almost to the point where you begin to feel bad! But honestly, you will not be disappointed with the service levels, they are incredible.
The Oberoi puts customer serive levels in this country to shame.

  • Stayed: May 2010, traveled as a couple
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3  Thank reuben101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2010

I have just returned from this hotel with my wife where we stayed for 2 weeks for our honeymoon. It was simply the best hotel I have ever stayed in. The room was amazing, food was top restaurant quality and the staff were so very nice and helpful. It was expensive but I think worth it for what we got. My only grip was that my pillow was a bit soft. I definitely intend to stay at more Oberois. First time I have stayed with this chain (I have stayed at hotels run by the Taj and Leela groups in India- they were good but not as good.)

  • Stayed: March 2010, traveled as a couple
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2  Thank JKDulwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2010

Just back from 2 weeks at this superb hotel. Perhaps the outstanding strength is its staff who from beach boys, cleaners, reception to restaurant are charming, helpful and offer perfect understated service. Our room was an upgrade to a villa with pool - could have served as a house and garden for 4. The hotel is situated on the best part of the NE coast with stunning views over the Moka mountains. Walking along the beach South to Port Louis or North to Grand Baie you pass one hotel after another - it is clear that the Oberoi is in a class of its own. The beach is the sandiest and cleanest (they rake each night), the gardens beautifully planted and cared for. The restaurant provides outstanding food (Italian exec chef) with a wide choice and a standard equal to any capital city top restaurant. None of this comes cheap and the drinks are expensive (too). On the other hand room rates include a breakfast that lasted us until dinner, water sports apart from diving, activities such as cookery school and wine tasting...Go if you can!

  • Stayed: March 2010, traveled as a couple
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3  Thank nickcambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2010

We stayed at the Oberoi hotel for only three nights to start our holiday in Mauritus. We found the hotel absolutely beautiful - the quality of the fixtures and fittings in our room was excellent. We had a private villa with its own pool and garden, right on the beach. Grounds were very well kept and a pleasure to walk around. However, it is the service which makes the Oberoi special - their staff are just so well trained. Always stopped to speak to you and ask you how you were enjoying your stay etc. Service in the restaurant and in the bar was also friendly and prompt. We really couldn't fault it. The food was of a very high quality and yes both food and wine is quite expensive but we did expect this from a five star hotel. We liked the fact that there was an adults only pool (although we stayed at a time when there were very few children around) and the service around both the pool and the beach was superb. Our only critisism was that they beach is very small and we were glad that the hotel was so quiet that we were able to get a sunbed.

  • Stayed: March 2010, traveled as a couple
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2  Thank HuntlyHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Oberoi, Mauritius

Address: Baie Aux Tortues, Pointe Aux Piments, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Pointe Aux Piments
#1 Family Hotel in Pointe Aux Piments
#1 Luxury Hotel in Pointe Aux Piments
#1 Spa Hotel in Pointe Aux Piments
#1 Romantic Hotel in Pointe Aux Piments
Price Range: $506 - $1,728 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi, Mauritius 5*
Number of rooms: 71
Reservation Options:
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Also Known As:
The Oberoi Mauritius Hotel Pointe Aux Piments
Oberoi Hotel Mauritius
Oberoi Mauritius
Oberoi Pointe Aux Piments
Pointe Aux Piments Oberoi
The Oberoi, Mauritius Pointe Aux Piments

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