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“Wonderful and Relaxing in Beautiful Surroundings”
Review of Recif Attitude

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Recif Attitude
Certificate of Excellence
glasgow
Level 4 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Wonderful and Relaxing in Beautiful Surroundings”
Reviewed January 23, 2013

Not long back from what was quite possibly the most relaxing holiday I've ever had.
The hotel is small but perfectly formed with everything a stones throw away.
The service was 5 star plus. We'd like to thank all the staff personally, but especially Dave in the restaurant as he was wonderful.
Raymond's personal touch was also much appreciated.

The rooms are nice and the food is good. The rum cocktails at sunset were amazing.

It's a fairly quiet hotel due to it's size and clientele. When we were there it was mainly French, German and Italian guests as well as a smattering of Brits and South Africans.

We had a sea front room and it was worth the upgrade.

The TV channels in the room only have BBC World in English.
I found the bed a little hard, but my husband thought it was ok.

Oh, and Mauritius should be twin-towned with Glasgow because if you can dip it in batter and deep fry it you eat it!!
(WONDERFUL)

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
6 Thank GlasgowLiz73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tels_Management, Raymond Duvergé at Recif Attitude, responded to this review, January 30, 2013
Dear Guest,

On behalf of all the ‘Family Members’, I would like to thank you for recommending Récif Attitude to other travelers.
It is always a pleasure to see that the attention and dedication of our personnel helped make your holiday in Mauritius a memorable one. I probably guess that our Sun is missing you in your home Scotland but wouldn’t mind developing the idea of “ Twin- towning” . I am sure that Scotland can offer a lot to us …!!

We would be delighted to seeing you back at Récif Attitude,

Best regards,

Raymond Duvergé
General Manager
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Berkshire
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 22, 2013

Just came back from the most amazing holiday, the hotel was perfect and Raymond the perfect host.

I witnessed paradise on this island, some of the boat trips are breath taking and the locals are superb hosts

Perfect!!!

Simon & Kate (UK)

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank BerkshireEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tels_Management, Raymond Duvergé at Recif Attitude, responded to this review, January 29, 2013
Dear Simon & Kate,

On behalf of all the ‘Family Members’, I would like to thank you for recommending Récif Attitude to other travelers.

We are delighted to hear that you made the most of your holidays while staying with us and we look forward to welcoming you again soon.

Best regards,

Raymond Duvergé
General Manager
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Beau Bassin - Rose Hill
Level 5 Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 17, 2013

We were welcome with cold towels and welcome drinks.The GM and the Front Office Manager greeted us,something one hardly sees in four or five stars hotels.Rooms nicely located,clean and just a few metres away.FOod good but can be improved.Can see the Gm meeting all his guests during and after dinner.We enjoyed the sega show.EXcellent service.HIghly recommend.

Room Tip: Request groud floor sea view
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Khunchun D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tels_Management, Raymond Duvergé at Recif Attitude, responded to this review, January 29, 2013
Dear Khunchun,

Thank you very much for your nice comments on Récif Attitude.
It was a real pleasure for me and my team to welcome you at the hotel.
We look forward to see you again.

Best regards,

Raymond Duvergé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wells next the sea
Level 1 Contributor
4 reviews
Reviewed January 13, 2013

Free water skiing and kayaking was the attraction of this hotel for my partner and myself. The staff were courteous although the famous "smile"was seldom forthcoming. The beachfront room was adequate with a good sized bed. Maintenance of the room was not satisfactory. Each day I had to request supplies of tea bags and milk. Toilet cleaning was not up to our standards. (We run a guest house back home). Mould on the walls was another issue. The food was generally good when it was waiter service but on the self service buffet days the quality suffered. The all inclusive deal was disappointing with the drink selection and low grade beverages. I ordered Scotch on the rocks when I first arrived to be told when served that Scotch was not part of the deal and I would be charged. I am a moderate drinker and had no intention of drinking the house dry! We suffered a minor cyclone after a few days and the staff did not take adequate precautions to protect their glass bottom boat. Consequently this was out of action for the remainder of our two weeks holiday. The boat house team said that all the pedalos were out of action yet I never saw anyone attempting to repair them during our stay.
The manager explained that the water skiing had been stopped because it was damaging the reef. Fair enough I thought. During our second week however, a speedboat arrived. Marley, the driver was offering waterskiing trips! for cash! The beach is small and is open to public as all beaches in Mauritius are. On several days the peace and tranquility evaporated as noisey local children invaded the beach. This generally had the effect of guests retreating back to the hotel. Would I return? I do not think so.

Room Tip: Room 207 is the best for location and views. It is their delux beachfront room
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  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
Thank poppy086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tels_Management, Raymond Duvergé at Recif Attitude, responded to this review, January 30, 2013
Dear Guest,

We thank you for your review and as you did mention on your in-house guest comments, we are pleased of course to take all that very constructively specially knowing that you are in the hospitality industry too!

I take this opportunity to inform all our readers that the All inclusive does include all local drinks including spirits that are bottled on the island. We do have an excellent value for money offer for our “Otentik“ all Inclusive package and of course all imported brands are not inclusive.

We regret inconvenience caused by the bad weather and rough sea that prevails for more than a week (2 to 10 January) due to the cyclone making all water sports not practicable in front of the hotel.

Kindly note that the hotel does not provide FREE water ski since 1st of November but can’t forbid local companies to offer this service on a paying basis as the sea and the beach remain a public area in Mauritius.

I had a real pleasure to share some time chatting with you and your friends and hope that you ‘ll change your mind and re-visit us again with a better weather condition.

Best regards,

Raymond Duvergé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Motherwell, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2013

Excellent hotel, excellent service, excellent food, excellent rooms and excellent staff. Situated on a lagoon that is rocky but still sandy. Small and friendly hotel, which feels like a family run business. Raymond the manager is on hand to speak to guests every day and makes it his point to do so. Cleanest hotel and grounds I have ever seen. From the moment you arrive until the time you leave you are waited on hand and foot by the most happy smiling staff I have ever experienced, especially Vereen and the staff in the restaurant, Jean in the kitchen and the reception staff. We were the first to taste their fresh pizzas made by Jean and they were divine!! We were 3 women traveling to celebrate a big birthday and had been saving hard for this trip. We certainly were not disappionted. From the start of our stay, through all the breathtaking sunsets and trips, to the meals and cocktails every evening were treated to a real holiday of a lifetime and one we will never forget. Also, we used the hotel taxis for our trips - Soobi our taxi driver was more like a chauffeur and personal guide, picking us up, taking us all over the island - even souvenir shopping when he waited on us - showing us all the sites and returning us home after real memorable days. Would deinitely recommend the taxis rather than those organised by the rep. you can go at your own pace and they are a fraction of the price. The formula is right for all visitors. Perfect hotel for families, romantic breaks or friends holidaying together. Plenty of water sports available and most of them free of charge. Definitely recommend the snorkeling, the life under water is sensational. To Raymond, Kevin, Vereen and Jean and all the staff we say a big thank you for our unforgettable holiday and keep doing what you're doing. Hopefully we will return one day, from the three Scottish ladies who launched your pizza on the menu. Jane, Margaret and Karen xxx

Room Tip: Deluxe beachfront rooms are fantastic and worth paying that little bit more for. The sunsets from yo...
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  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
6 Thank Janeda35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attitude_Mauritius, Raymond Duvergé at Recif Attitude, responded to this review, January 10, 2013
Dear Jane, Margaret and Karen,

We warmly thank you for sharing your very positive feedback on your recent stay at Récif Attitude with other travelers.

We are really pleased to know you had a great time in Mauritius while staying with us. It was a real pleasure to have you with us and thanks again to have accepted to launch our new Pizzas which are working very well !!!!!!!!

I seize this opportunity to wish you a very Happy New Year 2013 and …..look forward to see you all in Mauritius very soon!

Warm regards,

Raymond Duvergé
General Manager
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Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 27, 2012

I booked a 10 day stay at the Recif Attitude Hotel from the 16th to the 15th of December. I had high expectations for my stay after reading rave reviews on Trip Advisor and having the hotel recommended to me by my travel agent. While there is no doubt that the Recif Attitude is a value for money proposition, I believe a few simple changes could significantly improve the service and quality of guest experience.

Before getting going I'll disclose that I worked for cruise lines and 5 star hotels for several years in the service department. I often rolled my eyes at the type of report I am about to write, but my experience of working in the industry did highlight some serious problems with the service and quality on offer at the Recif and I'd like to share this with the hotel and potential guests.

First the positives:
The hotel itself is lovely - its whitewashed buildings sprawl over the beachfront on a quiet corner of Pointe Aux Piments. The grounds are immaculately maintained, and there are a wonderful variety of blossoming trees on the grounds that perfume the air and are home to a variety of colourful birds. At night the hotel looks particularly beautiful, as the night lighting has been tastefully and thoughtfully done. All in all it creates an extremely beautiful, mellow and romantic setting.

The common areas are tastefully decorated, and the restaurant is positioned on a terrace with panoramic views of the beach and ocean. In the evenings a local band plays soothing tunes, and there's a free Sega show on Saturdays, which was a huge amount of fun.

The hotel beach is perfectly servicable, and although public is very quiet - if anything the local Mauritian children who venture onto it to play on the pier or swim ground the hotel and prevent you from feeling like you're on a 5 star island cut off from the reality of island life. The sand on the beach is covered in shells and coral pieces at the tideline, but is otherwise a beautiful deep gold and softest close to the water.

The hotel beach lies in front of a coral reef, with a small sheltered bay right in front of the hotel. This is perfectly adequate for swimming, and we never had need of beach shoes. The reef is also a wonderful place to snorkel, with snorkel gear available free at the boathouse.

The enclosed bay is home to thousands of fish, and if you swim out the bay and explore the living coral on the reef you'll find a breathtaking variety of tropical fish - which means you have really top quality snorkelling right on your doorstep. In addition pedalo boats and kayaks are available for free athe boathouse.

Unlike the hotels on the lagoons, the shores at the base of the Recif are washed by the waves of the Indian ocean, and the sound of waves breaking on the shore provided a really soothing backdrop to our holiday. If you're a surfer and can handle a reef, bring your longboard as a servicable 1-2ft wave breaks down the reef at virtually all hours and you'll have it all to yourself.

The rooms are nothing special, but perfectly adequate. The beds are comfortable, the spaces are clean, and you have everything you need for a comfortable stay - and you won't need to spend much time in your room anyway. If anything, I'd suggest forgoing the expense of a beachfront room, as we ended up spending hardly any time sitting on our balcony. The only real minus here was having the toilet located off the main room in a shuttered alcove - not the height of privacy, and it can be awkward if you travel with company.

The quality of the hotel food is good overall. At breakfast you can have eggs prepared any way you like, and can eat your eggs with cakes, toast, excellent fresh croissants, yoghurt and fresh fruit. Unfortunately bacon is not available every day, and is substituted with cheap and fairly awful sliced Mauritian chicken viennas (which appeared to make it on to the dinner buffet salad selection the same night on more than one occasion) every second day. The juices served with breakfast appeared to be freshly squeezed and are delicious.

The lunch menu is set, and we found it the best and most consistent menu on offer. You can order suprisingly decent pizzas, toasted sandwiches and other treats and we enjoyed everything we tried off the menu. On one afternoon the hotel served a buffet of local Mauritian street food that was out of this world.

Dinners alternate between buffet and set menu. The buffets are a hit and miss affair, but you'll generally be able to find something tasty on offer, and there's plenty of variety available. The set menus were decent, and some of the dishes we were served (such as the local fish curry) were nothing short of exceptional.

One thing that lost the hotel points was the coffee. I absolutely fail to understand how a hotel frequented primarily by European clientele gets away with serving the tasteless brown dishwater in silver canisters that were dished up every morning. It was without a doubt the worst coffee we have ever had. Not only was it made from instant coffee added to water, but it was extremely weak and thin, and often undrinkable.

If you're used to drinking quality coffee this can be quite unpleasant, and to make matters worse the hotel has a proper coffee machine, but charges a fortune for a cappucino from the bar (even if you're on all-inlcusive, in which case you can only get decent coffee after 11am).

The terrible quality of the coffee just made the hotel come across as cheap. The cheese served at the breakfast buffet was right up there with the coffee, as you'd have a single cheese option - wedges of American-style processed cheddar that tasted awful. Once again, unneccesarily cheap, and doesn't make sense given the European clientele.

Then we come to the service..

A lot of reviews go on about the service. We found the service average at best, with a couple of excellent and attentive waiters at the restaurant saving the day. The groundsmen, boathouse staff and cleaning staff were all wonderful and polite and also did a good job.

However, the bar staff left a lot to be desired. On two occassions when we held out for a cappucino we were served cappucinos prepared with two heaped tablespoons of cocoa dropped into each cup for no apparent reason.

One day when I was drinking vodka lime and sodas the bartender arbitrarily decided to replace my lime cordial with pure lemon juice, and the 'soda' in the drinks was generally flat sparkling water that totally ruined the drink's flavour. I eventually took to ordering the spirit and a bottle of mineral water separately to ensure my drinks weren't served with flat, room temperature sparkling water.

Despite the hot climate the bar staff don't chill their beer glasses, and if you order a beer it is served to you in a tall glass rather than a beer glass (and your wine will be served to you in a cocktail glass). Half the cocktails were served without any garnishes, and the bartenders have not been taught how to free pour or even use a shot glass for measuring, which means drinks with mixers can be incredibly strong.

Because the hotel runs its restaurant service bar out of the main bar (a fatal mistake in a hotel setup) the bartenders are almost always more focused on serving waiters than on serving bar patrons, and as a result you end up being treated like an irritation when you order a drink. I was at the hotel for 9 days, sat at the bar every day at least two or three times and only one of the apprentice bartenders took the trouble to figure out what my drink was (beer in the bottle) and offer it to me when I came to the bar.

I knew the bartenders by name from their name tags, but none ever bothered to ask me mine, introduce themselves to me or even chat to me. This may sound trivial, but a simple way to significantly enhance a guest's experience at a hotel is to get staff to interact with guests, learn their names and interact with them - which is what you'll find at quality service establishments. The service at the Recif bar was frequently nothing short of rude, and some of the wait staff were hardly better.

The hotel director never formally introduced himself to us, and despite being assured of a mid-stay check-in by our MyTime program, no such thing happened, and we were never asked about the quality of our stay or experience of the hotel service and facilities. As I mentioned earlier, some of the wait staff were really excellent and saved the day, but apart from a handful of waiters, the service in the restaurant and bar was definitely the worst I have experienced at a hotel, and amongst the worst I have experienced at any hotel or catering establishment.

The last thing I'd want to share with potential guests relates to the tours offered at the boat house. While the boat house staff were all very pleasant and helpful, we took one of the tours on offer and decided not to go back for seconds. We went on the trip to Ile du Cerfs and experienced it as being treated as so much human cargo, with the boat staff using the expedition as an attempt to sell us parasailing and a lobster lunch. Once again they were pretty rude, and the service was atrocious. We booked our second excursion through Solis, taking Adrien's Dream to swim with dolphins and visit the Western lagoon, and it was really superb, with outsanding food and friendly service.

And that concludes this rambling review. Focusing on the problematic elements of our stay makes it sound like our experience of the Recif was negative, and that's unfortunate. The hotel has a lot going for it in terms of location and facilities, and it's silly to let cheap breakfasts and poorly trained service staff prevent this establishment from being outstanding rather than simply good.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Globeroamer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attitude_Mauritius, Raymond Duvergé at Recif Attitude, responded to this review, January 14, 2013
Dear Sir ,

I would like to thank you for the time you have taken to put your review on Trip Advisor.

Most of your comment is very positive and all your suggestions have been well noted. I will make mention of one of your sentence which resume your comment and make sure that we are working on it to make the Recif an even better value for money proposition.

“While there is no doubt that the Recif Attitude is a value for money proposition, I believe a few simple changes could significantly improve the service and quality of guest experience.”

No doubt that your 5* experience will be most valuable to us as you’ve mention a real situation at the bar area and kindly note that we are bringing some corrective actions and more will come this year ( structure wise).

I apologize to the fact that I ‘ve not personally stop to you again during your stay . I remember greeting you at reception and welcoming your friend who came a day later !

Thank you again for your review and may I take this opportunity to wish you an excellent year 2013 and look forward to welcome again at Recif Attitude !

Kind Regards

Raymond Duvergé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 23, 2012

How can I begin, you are welcomed on arrival by a delicious fruit cocktail, just what you need after a long flight, and some of the warmest smiles i have ever seen thenthey walk you around the hotel showing you everything including the breathtaking sunset, the rooms are spotlessly clean and spacious, the food is some of the best buffet food I have ever had, the chefs are on hand to offer advice about the ingredients tastes, and the service, O.M.G. I have eaten in over 30 Michelin starred restaurants and the do not even come close to the attentiveness that I have received here from everyone, the cleaning staff, the security, the waiters, the bar staff and the management. Simply outstanding. 3 star price 5 STAR SERVICE!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attitude_Mauritius, Raymond Duvergé at Recif Attitude, responded to this review, December 26, 2012
Dear Mike,

On behalf of all the ‘Family Members’ of Récif Attitude, I would like to thank you for your warm appreciations of our Hotel and personnel and your recommendation to other travelers.

It has been a real pleasure to share some ideas with you and thank you for choosing Recif Attitude to celebrate your both birthdays !!!

We would be pleased to welcome you again at Récif Attitude,

Kind regards,

Raymond Duvergé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Recif Attitude

Property: Recif Attitude
Address: Royal Road, Pointe Aux Piments, Mauritius
Location: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Pointe Aux Piments
#3 Family Hotel in Pointe Aux Piments
#4 On the Beach Hotel in Pointe Aux Piments
#4 Spa Hotel in Pointe Aux Piments
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Recif Attitude 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Situated in the north west of Mauritius, Recif Attitude is a must if you want to go back to essentials, to recharge your batteries, to spend time together as a family or as a couple, to spend time with friends...Nestled in a white sandy creek overlooking a beautiful natural marine preserve, this "Adult Only" hotel is an invitation to farniente. Guests can spend hours chatting, sipping an exotic cocktail bare feet in the sand or in one of the cosy sitting corners... At sunset, the ideal spot to watch that enormous orange sun entering the sea slowly...Dressed in white and wood, Recif Attitude is a mix of comfort, vibrant Mauritian soul and boutique hotel spirit. The 70 room hotel with its cubical architecture, modern furniture and refined design, is decorated with taste. Warm welcome, caring and discreet staff, together with unique body care and facials of the Spa Attitude, without forgetting the seafood restaurant, contribute to the subtle luxury of this 3 star sup. ... more   less 
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Also Known As:
Le Recif Hotel Pointe Aux Piments
Le Recif Pointe Aux Piments
Recif Attitude Mauritius/Pointe Aux Piments

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