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“Friendly staff - relaxed atmosphere”

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Maradiva Villas Resort and Spa
Ranked #3 of 18 Hotels in Flic En Flac
Certificate of Excellence
Surrey England
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Friendly staff - relaxed atmosphere”
Reviewed April 21, 2013

We have stayed many times in Mauritius including the Four Seasons , Anahita and the St Geran but the thing that makes this hotel the most special was the friendly staff and management. Our stay was originally scheduled for 10 nights but we stayed for a further five as we were having such a good time. The hotel management, Eric and Fabrice were always available and present in the morning and evenings so if there were any minor issues they were sorted. The food was extremely good whether you ate in the main restaurant (Great service from Vikash), bar on the beach or at that teppanyaki (we didn't eat in the indian restaurant). We don't normally take in room or in villa dining but we tried it here and it was extremely good - served hot and fresh and all the courses separately. The Head chef Jerome was always available and stood outside the kitchen in the morning and gave us a tour of the fruit and vegetable garden in the hotel where a large amount of the food is organically grown. We had so many examples of good service when we got home we asked our agent if they had given us some kind of VIP treatment but we were told its the norm. The night before Easter at about 1030pm we jokingly asked one of the waiters if they were serving hot cross buns for breakfast as we loved them so much. It was a casual enquiry but by the time we turned up at 9am the next day Jerome presented us with a freshly made batch - just for us. On another occasion my wife had a very sore throat and without asking Ricci the Head of room service turned up at our villa with a traditional home made lemon grass and honey infusion for her. The beach service is very good (Thanks Bilal, Wesley and Ludvik) with a free bottle of water to start the day off and the beach itself is huge compared to the nearby resorts so its easy to find a private spot. Like a lot of Mauritius there is a reef offshore so the beach is coral in places which might frustrate some but on the other hand within a 10 minute free hotel boat ride it was possible to snorkel over the most amazing reef with hundreds of beautiful fish. Unlike most hotels the Maradiva has a proper gym .. all high end Technogym gear with one cardio studio and one weights studio. Theres also one tennis court with free balls and rackets. The 2 trainers there, Adrian and Christoph were very knowledgable - we did their abs classes in the morning (if we were awake early enough!). The SPA is simply the best. The setting is beautiful with a very quiet pool to sit around and the range of treatments extensive and high quality. Its not surprising they have won awards. We tried several treatments including Ayuvida which involves a consultation with the Doctor Aadarsh who was very kind. The daily yoga classes are very good and geared to whoever turns up. My wife frequently participates in yoga but it was a first for me - even if you are skeptical like me just give one session of sunset yoga a try with Anand - its quite an experience. The villas are really nice with nespresso machines (remember to call and get fresh milk put in your fridge), iPod docking stations, indoor and outdoor showers and wifi throughout. You often don't see many people around the resort as so many just lounge in their villas. As one final example of service - one evening after dinner part of my wires heel broke off. We went to the bar to order a buggy to take us back to the villa and on finding out what happened one of the bar tenders, Lovy, appeared with a tube of super glue and fixed it. We cannot say enough good things about our experience here - it's certainly true the infrastructure is a little newer at say the four seasons but if you want more friendly, relaxed but attentive service, we thoroughly recommend it. We will certainly return - it was the best experience we've had on the island.

Room Tip: General tips: The tide means its not usually possible to windsurf or sail the hobby cat all day so w...
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  • Stayed March 2013, traveled as a couple
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Helpful?
4 Thank Roomfeedback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric M, Resident Manager at Maradiva Villas Resort and Spa, responded to this review, May 8, 2013
Dear Guests,

Firstly, please accept our sincere appreciation for choosing Maradiva Villas Resort and Spa.

On behalf of the management team at Maradiva, we wish to thank you immensely for taking the time to write to us and to convey such gracious comments.

Your comments are not only a welcome endorsement of such belief, and a great testimony to associates’ professionalism and dedication, but will also serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of Maradiva.

It is always a great pleasure to read through notes such as yours, for they help us in our continued commitment to see to each and every need of our valued guests and to exceed their expectations, so that they may keep enjoying the finest services in the renowned tradition of the Mauritian hospitality.

Kind regards
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Fribourg, Switzerland
Level 5 Contributor
82 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 16, 2013

The Maradiva is a "classical" luxury hotel at a gorgeous place - therefore, you have quite high expectations when you book such a place for a 10+ days stay, especially if you look at the price tag.

And indeed, the location is outstanding, the design of the hotel is generous, the villas are large and the garden is stunning, there is plenty of space between the villas and you never feel that you are too close to other guests. As the entire hotel covers a huge surface for a relatively small number of guests, you'll always find an empty place at the beach and you never - really never - feel being in a crowded environment: there is never a fight for the best place at the beach! The personnel is most of the time rather friendly (but incompetent, see below), and they offer plenty of free activities (we only discovered this towards the end of the stay, so make sure that you read the information provided by the hotel and/or the tour operator; this was not our case, but that's our problem and probably a sign of our need for a relaxing holiday ;-)).

However, the Maradiva is not perfect: apparently, the management struggles in implementing a constant service quality, and as a result, you may have to repeat your order 3 times, get something else than what you've ordered (and as you had to wait for a very long time, you finally accept whatever they bring you …), desperately seek for a waiter when sitting in the bar (tip: take some signal flares with you …), wonder whether the waiter is a fake one with the mission to make laugh the guests, or be patient for more than one hour to get your lunch. Apparently, talent is rare everywhere, not only in Western Europe …

Regarding the culinary experience: one of my trip advisor peers wrote that the Maradiva served him the best Japanese food he'd ever had - to be very honest, it's quite hard for me to understand that statement, and I'd happy to invite the concerned contributor to some restaurants I know in London, Paris, Madrid or even in Lausanne or Berne. It's true: the Maradiva has a very ambitious gastronomic claim - the menu in all three restaurants makes you think about a fancy restaurant in the 6th or 8th arondissement in Paris. And a minority of the creations is very good - however, the large majority shows that the chef does not master his team - strange side odours, overcooked meat or fish, fruits without taste, or even heavily addled food (during our stay, that arrived three times - with a quail, shrimps and fish). If you forget the latter (which would be an exclusion criteria for any gastronomic guide), the general quality of the restaurant does not exceed 11 - 12 points in Gault Millau. Sorry to be so rude, Mr Chef, but it might be better to focus on less sophisticated and more authentic recipes which are easier to prepare for untrained staff. The same comments also apply to the breakfast, btw.

Finally, beverages are completely overpriced - wine you can buy for a couple of Euros in Europe is sold 20 Euros the glass, and even a bottle of water costs more than twice as much as in that expensive town that is Paris. If you'd like to order a bottle of really good wine, the possession of a Russian Passport is mandatory. However, I was told that this is a common practice in all luxury hotels in Mauritius, so I won't blame the Maradiva for this.

To sum it up: we had a nice stay because Mauritius is a magnificent place with plenty of things to discover and we were lucky to have really nice weather. But I do not think that I'll become a "habitué" of the Maradiva - even if the general setting of the hotel is attractive, there are too many things which are inacceptable for a hotel of that price class.

  • Stayed April 2013, traveled with family
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Helpful?
4 Thank CarosassoneCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2013

We went to Maradiva on recommendation from family member - we were not disappointed!! The room was stunning, the service personal and very friendly and the food was beautiful. The place felt very intimate and private - in fact we barely saw any people during our stay. Priya and Rachel at reception could not have been more accommodating! An incredible small boutique hotel and we cannot wait to go back for our anniversary.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric M, Resident Manager at Maradiva Villas Resort and Spa, responded to this review, April 15, 2013
Greetings from Maradiva Villas Resort and Spa!

On behalf of all at Maradiva Mauritius, I would like to thank you for sharing your experience with us and I am glad to read that you were not disappointed by the recommendation of family member.

We look forward to welcoming you to Maradiva again for your next anniversary.

Best regards,
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Dubai
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 9, 2013

We spent 5 nights at Maradiva and 5 nights at Le Touessrok on the East side of the island. We had been led to believe (and given the price increase) that Le Touessrok was to be the better hotel, which is why we saved that for last. However, we were given bum leads, as Maradiva was superiour in a lot of ways.

We chose a garden villa (205 if I recall) with views facing the nearby mountain which was great. It was enormous, the outside area tasteful, and the pool a delight (though a bit cold since it is a plunge pool). The inside was great as well, and the bathroom and outside shower was of a very high standard. Only downside was the a/c could have been a bit colder in the room (even though we had it turned up to the max). Nice touches included the ability to call when you wanted you room made up, and afternoon treats delivered to your room.

Choice of 2 restuarants - the main restuarant where breakfast is served each morning served great a la carte dinners as part of half board - a welcome change from buffets. The other restuarant was an Indian & Tepinyaki affair - the Indian was great, but we ran out of time to try the Tepinyaki.

The beach was lovely, though perhaps not as sheltered as the waters at Le Touessrok. The spa was also great, pricey (though not as expensive as Le T) but also offered free use of the plunge pools, saunas and heated pool area which I thought was a nice touch. The gym was also impressive - could have had some rowing machines, but all in all a great facility and I liked how they split the cardio away from the weights. Only downside is if you wanted to borrow the bikes to go outside the hotel grounds you had to pay - I thought this could have been included complimentary.

All in all, very impressed, and thought this place was more exclusive and high end than Le Touessrok.

Room Tip: Garden villas are fine - you lose privacy with the beach villas
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Mr_restless_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric M, Resident Manager at Maradiva Villas Resort and Spa, responded to this review, April 15, 2013
Dear Crusoe79, Greetings from Maradiva Villas Resort and Spa!

To hear of your experience while staying with us is a pleasure as your suggestions in every area are very important in allowing us to improve our service for future visitors. As per exemple the Air Conditioned which has been fixed since March and its now fully operating.

I am delighted to know that you prefered our resort throughout your entire stay in Mauritius. We were pleased with the various aspects and amenities of our resort including the décor of the villas, restaurants, gym and Spa activities. We have taken note of the areas that you felt were below your expectations and have adjusted accordingly.

On behalf of the entire team, I wish to thank you for choosing Maradiva Mauritius for your holiday. I look forward to welcoming you back to Maradiva for your next holiday.

Best regards,
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Lincoln, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

This was a perfect villa. My husband and I have to thank the manager for his generosity after we moved here from the neighbouring hotel. I can only apologise that I did not write this review earlier, but after recently experiencing a bad hotel in England I realise that the great places deserve to be recognised.
Attentive staff, clean and wonderfully relaxed surroundings. Paradise that I would recommend without any hesitation. Made my 40th birthday even more special. We stayed here in June/July 2012 and loved the weather at that time of year - cool wind by day, slight chill in evening - perfect for our tastes.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank AliWinters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric M, Resident Manager at Maradiva Villas Resort and Spa, responded to this review, April 15, 2013
Dear Valued Guest,

I am thrilled that we made your 40th birthday even more special. On behalf of our team, I would like to thank you for offering your comments on our property. We continually work hard to give our guests only the best and it is with feedback such as yours that we are given reassurance that we are meeting the expectations of our guests.

Thank you once again for your stay with us .We look forward to welcoming you to Maradiva again for your next birthday or simply for holiday.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 6, 2013

Nice place, Friendly people and very helpfully but they fail to deliver against 5* expectations.
We spent 10 days and had plenty of occassions to become frustrated.
Just some examples:
- Communication was very difficult as it was Not Easy to find appropriate people.
- We ordered a shuttle which didn't show up.
- service in Cilantro restaurant appeared arrogant and overworked
- room was not made up until 2pm on 6 days (we left room at 0800pm for diving and came back at midday-nothing has happened....)
- house keeping was banging at sleeping room door after 1000pm
....
For a Place like this you would not expect any of these things.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank JoachimT652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 6, 2013

We had a brilliant week long stay at the villa at Maradiva, with spectacularly maintained personal pool leading to the personal beach. What with the pristine White sand and the clear blue ocean. The mini club had our five year old hooked and the restaurants serve good food. However, the food remained the only week point of our trip.

The staff is extremely hospitable and yes its definitely a place you'd want to go back to!

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
Thank Shubhra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric M, Resident Manager at Maradiva Villas Resort and Spa, responded to this review, April 15, 2013
On behalf of all at Maradiva Mauritius, I would like to thank you for sharing your experience with us and I am glad you were able to take home wonderful memories fromlong week end spent with your family. Your comments are a valuable tool for us to continue to improve our services for future guests.

We look forward to welcoming you to Maradiva again for your next holiday or long week end.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maradiva Villas Resort and Spa

Property: Maradiva Villas Resort and Spa
Address: Wolmar, Flic En Flac, Mauritius
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Flic En Flac
#3 Luxury Hotel in Flic En Flac
#3 Spa Hotel in Flic En Flac
#3 On the Beach Hotel in Flic En Flac
#4 Business Hotel in Flic En Flac
#6 Family Hotel in Flic En Flac
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Maradiva Villas Resort and Spa 5*
Number of rooms: 65
Official Description (provided by the hotel):
Uniquely on the island, our luxury five-star resort features the discreet opulence of private villas for all our guests. Inspired by its Indian heritage, the Maradiva experience which includes an award winning Holistic spa, haute cuisine, and a private pool in the grounds of every villa, is defined by understated elegance and impeccable service. In a lush 27-acre setting with the turquoise waters of Tamarin Bay lapping our white sandy beach, the 65 villas at Maradiva are at the heart of a vibrant paradise, ideally situated for world-class golf, coral diving, big game fishing, and the island's beautiful national parks. At Maradiva, all our guests stay in the intimate harmony of their own private air- conditioned villas, with a butler available 24 hours a day. Our 49 luxury villas, 8 beach front villas, 6 exclusive villas and 2 Presidential villas each have their own private terrace, garden and infinity-edge pool, with the turquoise waters of the Indian Ocean right on the doorstep. For families or small groups, we also offer interconnecting villas. Guests looking for the ultimate peaceful hideaway can enjoy fine dining and many spa services in the privacy of their own villa. You can come to us, or we'll come to you. You choose. ... more   less 
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Also Known As:
Maradiva Villas Hotel Flic En Flac
Maradiva Hotel Flic En Flac
Taj Exotica Mauritius
Maradiva Villas Resort And Spa Mauritius/Flic En Flac

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