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“Lovely place for a family with children”
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Review of Orleans Villa

Outdoor pool
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Outdoor pool
View of pool and Villa Main floor bedroom with queen size bed
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Very good
5 reviews
Outdoor pool
View of pool and Villa
Main floor bedroom with queen size bed
Main floor open concept living and dining room
Main floor open concept living and dining room
Zen-like main floor bathroom
Zen-like main floor bathroom
Kitchenette and dining area located upstairs
Sitting area located upstairs
Bedroom with queen size bed located upstairs
Bedroom with queen size bed located upstairs
Clean and bright bathroom located upstairs
View of villa from driveway
View of outdoor space from the terrace
View of outdoor space from the terrace
Gazebo easily seats 8 people
View from balcony at night
Second floor balcony
location of villa
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Overview
Rental Home -
4 Bedrooms, 2 Bathrooms, Sleeps 10
Flic En Flac

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Lisa H
London, United Kingdom
Level 5 Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Villa in need of repairs and cleaning. Plus noisy neighbours.”
Reviewed October 17, 2015 for a stay in July 2015
3
people found this review helpful

I stayed here for 3 weeks with my husband, mum, and 3 children (aged 9, 7, and 10 months). After a long journey from London we were shocked to arrive and find not a single piece of toilet paper or hand soap in the villa! We had to rush out to the local spar so the children could go to the toilet. Marilyn was there to greet us and explained that the toilet seat downstairs was broken and would be replaced that week. When we left 3 weeks later it was still not replaced. After she left we discovered there was no running water. We called her and she returned to show us how to reset the water pump outside. We had to do this 3 times alone in the first day.
Then the front door lock didn't work. It was only closed by a metal pad lock. My mum wasted a day of her holiday waiting in for Marilyn to bring a lock smith round. They finally arrived at 8pm when we were trying to put the kids to bed. It took 3 evening visits that week for the front door lock to be changed and for us to finally feel safe. We had many disturbed evenings in the villa. Her reasoning was that she didn't want to pay someone to fix it during the day.

The whole villa is in need of a deep clean. The kitchen is covered in a layer of grim as are the floors. There was no cleaning products left, so we got our own and had to clean before we could use anything in the kitchen. In the 3 weeks there the cleaner only came on the day we left, although we were told the villa would be cleaned weekly. Marilyn came once a week to change the bed sheets, but in the 3 weeks there she did not change the duvet covers and there were no spare ones. We now think they are probably not changed at all.

The pool is lovely and the children really loved playing in the outdoor space. The villa is large and having the 2 living room spaces was good as we had lots of room. It was also good having the wifi in the property. A new high chair and baby bath was provided. The cots are very old with splinters and the mattresses are stained. We turned over 1 of the cot mattresses to check it and found a dead dried cockroach. We didn't feel it was ok for the baby so brought a travel cot at cascavelle shopping centre the next day. I would recommend a visit there as it's very close to the villa.

The location of the villa to the beach is great. Only a short walk to the beach and to the spar. We hired a car which helped and there is lots of parking space at the villa. It's just a shame the villa is next door to a party venue. Every Friday, Saturday and Sunday night we found it very hard to sleep as the parties and weddings at the venue played incredible loud dance music all day and night! We were forced to keep windows shut and sometimes the noise was so loud the villa was vibrating. Marilyn said this was often a problem here. The staff of the wedding venue live in the place, so there was often noise midweek and people peering at us over the wall. Wedding guests often drunk hung around the street outside too. Plus in the mornings we found plastic bottles and beer caps had been thrown over the wall.

Other than the cots, the beds were comfortable and the air conditioning upstairs works fine.
One other big problem we had was the lack of hot water. We called Marilyn to explain we had no hot water at the villa and was told there was nothing she could do as had chosen to come in the winter! It seems the water is solar heated and there is no storage heater for it or any other way to heat it. We understand that, but even on really sunny days there was only enough warm water for one quick shower. I explained that there must be a problem with the solar connection but she refused to look into it. We were miserable having to have cold showers and constantly having to boil kettles of water to do the washing up and wash the baby. In the end for a break we booked a night at a local hotel so that we could each have a hot shower!

In the last week the electricity blew out in the house. We had no electricity for a day. The electrician who came told Marilyn that he had previously told her the fuse boxes were unsafe and needed changing a long time ago! I don't think he knew we could speak creole at that point. After he repaired some of the electrics the water seems a bit warmer, so I think there was a fault in the connection. Also we had no notice that someone was going to be in the villa, over the 3 weeks we walked in 3 times to find Marilyn in the villa with workmen with no notice or advance call. The most extreme case was when we were upstairs putting the children to bed and my husband came down to the kitchen to get something and found Marilyne and the electrian inside the house! He was shocked they hadn't knocked but just let themselves in.

Staying in this villa really spoilt our holiday and until it is refurbished I don't think anyone should stay here especially with children.

Date of stay: July 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Good location to the beach
Liked least: Noisy neighbours
Traveling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 2, 2015
Thank you for posting your review. We take feedback to heart and do everything in our control to keep the Villa at the highest standard possible. This is the first time we receive a review that did not meet expectations and for this we sincerely apologize. Unfortunately, local services and repairs are not always as timely as we would like. Rest assured that all items you have mentioned have been addressed and the very next client has provided us with a very positive review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raoups
Winterthur, Switzerland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely place for a family with children”
Reviewed May 12, 2015 for a stay in April 2015

We had great time at the villa. The kids absolutely loved the pool and the adults enjoyed the privacy of having a self contained villa that could house all of us. Marylin was very accommodating and was extremely friendly.
The property is well located and is very practical but it is starting to show signs of wear and tear (this didn't detract from our enjoyment)
Thank you Villa d'Orleans.

Date of stay: April 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and the exclusive feel to it
Liked least: The downstairs bedrooms smelled of damp
Traveling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp Province, Belgium
Reviewed June 24, 2015 for a stay in June 2015
Google Translation

Date of stay: June 2015
Traveling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Audrey R
Réunion, null, Réunion
Level 4 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 2, 2015 for a stay in February 2015
Google Translation

Date of stay: February 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: La piscine, la clim dans les chambres, la situation géographique
Liked least: le manque de volet :-)
Traveling group: En famille avec jeune(s) enfant(s)
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patsteph
Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2014 for a stay in July 2014
Google Translation
1
person found this review helpful

Date of stay: July 2014
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: la facilter de tout avoir dans la villas ,sans se casser la tete qu'il manque des ustencils..tout y etais
Traveling group: En famille avec adolescent(s)
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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