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“Customer service inconsistent and can be awful.”

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La Pirogue Resort & Spa
Ranked #2 of 18 Hotels in Flic En Flac
Certificate of Excellence
London, United Kingdom
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Customer service inconsistent and can be awful.”
Reviewed October 21, 2012 via mobile

Good for scuba diving as the Padi centre is on site and has a very good service. You can do two dives a day, and possibly three if there are enough divers up for it (4). The hotel serously lacks in good customer service skills and consistent service. It seems to be properly staffed (in numbers) but many of them seem to be lingering around doing nothing or slowly one thing at a time; there is no concept of multitasking or timeliness! The paid Internet service is terrible & much slower than 3G. You are tied to the hotel as only a few Restaurants in walking distance and taxis have no meters and charge up to £20 for a 10min ride in a country where you can have lunch for £1.

If you can get a good deal where you get an all inclusive package and enjoy free aquatic sports, buffet dinning and sunbathing, then this might be your dream holiday.

On the other hand, if your expectations are set for that little bit extra that tends to come with a 4+ star, just look elsewhere.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MagnetikRob18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Mauritius
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 20, 2012

Decent hotel and well maintained. The standard rooms are good but the interior looks quite old as compared to other hotels in Mauritius. Dinner and breakfast at the thatched restaurant were excellent with a lot of variety. Hotel staff were very helpful. Hotel facilities and complimentary sports activities were very basic. I felt the swimming pool was a let down. There is a spa which is shared with Sugar beach but it is very disappointing.

Overall, for the price, its good and value for money but the hotel is getting old and it needs uplifting.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Thor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brit
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 11, 2012

Yep....second visit to the fantastic La Pirogue, and still the same as last year..paradise!!
Staff second to none and most recognised us from the year before, so the service was wonderful.
Accomodation in the Standard room as good as ever and food plentiful and very varied. Was on all inclusive again which meant no big bill at end of holiday...I think well worth it if you want drinks and excellent meals.
Without repeating myself too much on my last review of this Hotel, just check out the other reviews and you'll get the picture! If you want sun, sand, beautiful seas and excellent service then visit this place!....overall a perfect Hotel on a gorgeous Island. Enjoy.

Room Tip: Standard rooms very adequate, two minutes from the beach. We had room 61 last year and 57 this year...
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  • Stayed September 2012, traveled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
7 Thank Davebrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 10, 2012

We were so happy with our stay in La Pirogue, especially with the service. We were greeted by name almost everywhere we went in the hotel, and staff took the time to listen and help - especially when we fell off the scooter we rented. They were wonderfully sympathetic, concerned and helpful. The room was clean and comfortable and the pool a highlight. There was a good variety of food on offer and the seafood (at the standard buffet and in the special restaurants) was sublime!

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westcliff-on-Sea, United Kingdom
Level Contributor
269 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed October 7, 2012

Having spent the previous 5 nights in Hong Kong we came here to relax afterwards on 14 September, although we had been to Grand Baie 17 years ago. Yes, this is for the younger set but all age groups were well represented. We were in the no smoking village, north end, although some people seemed to ignore this fact, ashtrays outside the rooms. Our accomodation overlooked the "wedding setting" from which we could see a lovely sun set each night and the whole area was quiet, pretty, and while a little way from the centre of the complex it did not matter, our room did back onto the road, but no issue. Overall the whole place is beautifully landscaped with mature trees and on the waters edge. With regard to food, we were on HB, there was more than enough choice for even the most fussy of eaters. Our only issue we had was the price of mealtime drinks which were sometimes 5 times the local price. I have raised this with the management separately and to their credit recognise the issue and they tell me they are looking into the matter. Also, although we have been able to have access to free internet worldwide this was not available here, again, to their credit management are also looking into this. As it was our 42nd wedding anniversary while we were there and we went to restaurant Citronella which was excellent. The evening entertainment was sufficient and not too late finishing. We walked at least a mile to the south end of the beach and also north on the beach to Flic en Flac most days. Overall the staff were very helpful and communicative when asked, would we return, yes, but not with Air Mauritius

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank keith47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2012

We are newlyweds and enjoyed only a four day stay here after some major issues with our original choice of hotel while on the island. If only we had chosen here in the first plce.

La Pirogue would be an excellent choice for couples, families and small family groups. Excellent grounds, accommodation and restaurants.

As a honeymoon couple we enjoyed an evening on La Pirogue, wined and dinned at the a la carte restaurant.

Other meals where at the excellent thatches restaurant nod the sister resort Sugar Beach.

Use of facilities at both hotel with seamless issues.

Staff were friendly, well dressed, attentive and helpful.

Everything you could wish for. A stay full of excellent memories...

Thank you

Room Tip: Perfect honeymoon worth every penny on an island that might disappoint if you don't gt the right...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 28, 2012

Mauritius has always been on my list of places to visit. When an opportunity came my way to go, I was ready and packed. The beautiful white beaches and aquamarine waters did not disappoint. The hotel is quite spread out across beautiful tropical gardens, a feast for the eyes! The hotel lay out/ configuration is chalet style with two rooms attached, The chalets have beautiful thatched roofs and are comfortably sized, with a little porch out front, with chairs and table to enjoy the lovely sunsets. I did however feel the interior was a bit dated and a good refurbishing and decorating will add greatly to the island style accommodation.

The pool adds as a water feature to one of the restaurants and is also adjacent to the beach. Water aerobics is offered on a daily basis in the pool.

Draw-backs: The beach is strewn with washed -up coral and wearing water shoes is highly advisable, especially if you want to take a swim in the ocean. I was very disappointed when taken out to the reefs in a glass-bottom boat, to only discover that very little live coral exists in this area, and the same goes for marine life. A friend went deep sea diving and was equally disappointed with the dead coral reef and lack of marine life.

Do not bother buying wi-fi for your room, as the internet speed is slower than snail-mail! We needed internet for business and really struggled with the connection.

I am not a great fan of buffet style dining, but seeing that this is a holiday resort, one can not expect five star dining. The food was fair, but felt a little lost for choice. The a la carte' restaurant is fair, should you wish to change it up a bit.

Plus points: The staff is very friendly and accommodating, most water sports such as snorkeling, pedalos, etc are for free. For those who wish to continue with their exercise routine, a good gym is on offer and jogging clubs and aerobics are on offer too. We enjoyed a very relaxing and quiet stay, but I do think high season would become rather hectic at La Pirogue. Strolling on the beach at sunset was wonderfully romantic, for those wishing to honeymoon here.

All in all a good experience and enjoyable stay.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shantal V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Pirogue Resort & Spa

Property: La Pirogue Resort & Spa
Address: Coastal Road, Wolmar, Flic En Flac, Mauritius
Phone Number:
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Flic En Flac
#2 On the Beach Hotel in Flic En Flac
#2 Luxury Hotel in Flic En Flac
#2 Business Hotel in Flic En Flac
#2 Romantic Hotel in Flic En Flac
#3 Family Hotel in Flic En Flac
Price Range (Based on Average Rates): $$
Hotel Class:4 star — La Pirogue Resort & Spa 4*
Number of rooms: 248
Official Description (provided by the hotel):
A celebrated hotel in Mauritius, La Pirogue Resort and Spa offers authentic and comfortable Mauritian bungalows nestled in the heart of the vast 14-hectare coconut plantation bordering the white sandy beach. The delightfully relaxed atmosphere as well as the generosity and attention of the staff have made ​​the reputation of this warm and friendly hotel beyond compare. Beyond its heavenly setting with its extraordinary sunsets, La Pirogue offers a multitude of land and water activities to enable children and adults to enjoy their stay in Mauritius. ... more   less 
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Also Known As:
La Pirogue Hotel Flic En Flac
La Pirogue Hotel Wolmar
La Pirogue Wolmar
La Pirogue Mauritius
La Pirogue Resort & Spa Mauritius/Flic En Flac

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