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“Excellent Hotel”

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Sofitel Mauritius L'Imperial Resort & Spa
Ranked #7 of 18 Hotels in Flic En Flac
Reviewed February 12, 2014

This is a wonderful hotel in a wonderful location. The food, staff and service were excellent. We had a sea view room on the top floor (3rd floor room 315) with a balcony which was wonderful to sit out on in the evenings watching the sunset over the ocean. We actually got married here and the staff made the wedding and our honeymoon fantastic. Our special thanks go out to Joy and Monica who both went that extra mile to make our wedding day so wonderful.
There are just two negative points to mention the wine in the restaurants is very expensive if you are buying a bottle every night. They were around £40 a bottle they did have cheaper bottles on the menu but they didn't ever seem to be available. So most people ordered bottles of water in the restaurant which was a shame.
The other negative point was the free wi- fi system which did work once you could get into the system and put the password in which you had to do every 24 hours. This was a bit of a pain but I understand that the hotel is looking into addressing this.

Room Tip: Ocean view 3rd floor (Room 315)
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  • Stayed: January 2014, traveled as a couple
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1  Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded February 14, 2014

Dear Madam, Dear Sir,

Thank you very much indeed for sharing your opinion of our Hotel on TripAdvisor.
We are delighted to learn that your stay was indeed enjoyable and that our Team contributed to make your Wedding Day unforgettable with memories that will last a lifetime..

We have also noted your comments regarding the price of beverages and the WiFi connectivity problem which are issues we are dealing with in order to bring about improvements in our service.

So from all of us at the Sofitel Mauritius L'Imperial, congratulations, and all our very best wishes
for a long and blissful married life.

Kind Regards,


Jolanda Sadni Ziane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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425 - 431 of 1,945 reviews

Reviewed February 6, 2014

This was my honeymoon trip, and cant expect a better place to stay. Right from the arrival in the hotel up to to departure. Everything was nicely organised. Early check in and late check out was allowed. Friendly staff, nice food, clean and tidy rooms, beautiful private beach and all amenities required for a pleasant stay. Nice rooms with balcony to have a view to the endless sea. Chinese food was amazing. Breakfast along the pool side. Smiling staff all around the hotel. Indian dinner for people who don't like other cuisines was also available. Honeymoon dinner was nicely decorated and organised. You can enjoy the beach night on specific day with music and dance.
And the most important - the hotel is much more worth than I paid. Many thanks to all the staff.

Will choose the same if I ever come back to Mauritius.

  • Stayed: May 2013, traveled as a couple
    • Value
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Thank Amitabh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded February 7, 2014

Dear Madam, Dear Sir,

Thank you very much indeed for taking the time to share your view of our Hotel on TripAdvisor.
It is always a pleasure to receive positive feedback and we are so thrilled to learn that your
Honeymoon stay at our property was up to your expectations and that you found our Staff "friendly" and the food great.

We shall share your comments with our team who will all the more be motivated to excel in their service to our valued Guests.

Wishing you all the best in your married life and reiterating our thanks to you, we hope to be honoured with your visit again in the future.

Yours Sincerely,


Jolanda Sadni Ziane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

We stayer 7 nights in this hotel, and we had an amazing Time. From Check in to Check out, everything was excellent. Room was big, clean and tidy.....The oustanding staff, the great restaurants and bars (don t miss the tepanyanki and the chinese, not only food is great but the staff is the best). In this hotel, they really know how to please the guests !

Stayed: January 2014, traveled as a couple
Thank slccmdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded February 5, 2014

Dear Madam, Dear Sir,

Thank you very much indeed for the nice comments you shared on TripAdvisor regarding your stay at our Hotel.
We are delighted that you found the Sofitel Mauritius L'Imperial Resort & Spa "such a great place" and that you spent "an amazing time" at our property.

We shall share your comments with all our Ambassadors who know "how to please Guests" and are sure that they will be all the more motivated to continue to excel in their service to our valued Guests.

We hope to have the pleasure of welcoming you back again in the future and thank you again for your beautiful feedback.

Yours Sincerely,


Jolanda Sadni Ziane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

Was in Sofitel for 2 nights. The experience was really good. Good rooms, great staff, fine food.We were with a group of 18 person and had booked a gala dinner of the beach side, the incharge there Mr.Praveen made sure we had a great experience.Also special thanks to Sofia who handled our booking for looking into all our needs meticulously.

food: Was exceptionally good
rooms ; very spacious
front office : freindly

Room Tip: I think all rooms are good, however choosing a rooms near the reception is a good option.
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  • Stayed: January 2014, traveled on business
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Thank Arpan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded January 21, 2014

Dear Sir,

Thank you for sharing your view of our Hotel on TripAdvisor.
We are delighted indeed to learn that your experience was great at the Sofitel Mauritius L'Imperial Resort & Spa and that you found our "staff great" and that your enjoyed "fine food" during your stay.
It is always a pleasure to read such positive feedback and we shall share your comments with our Team. Your satisfaction is indeed a motivation for all of us to strive to excel in our service to our valued Guests.

We hope to have the honour of welcoming you back to our property and thank you again for taking the time to post your comments.

Yours Sincerely,


Jolanda Sadni Ziane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Vlad U
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded January 17, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 3, 2014

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank CADXB
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded January 7, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 1, 2014 via mobile

We've just returned from an amazing 10 days here and loved every minute.
The location is perfect with a beautiful private beach.
The water sports available to us was great.
Our 13 year old son went on 2 dives with the Dive Centre (again conveniently located on the beach) and he was looked after so well - big thank you to Kevin.
There was Archery and Water Polo everyday with Gregory and this was fantastic and brought so many of the kids together to have fun fun fun.
Aqua aerobics was also held by Gregory and Hans - a great work out after a delicious breakfast!
The restaurant team were polite and always welcoming.
We did leave the hotel once for an excursion to the crocodile park and giant Shiva statue, but the rest of the time stayed put in the hotel.
Overall, a very beautiful hotel which is just so efficient and staffed with such lovely people. Very sad to have left but shall definitely return!

Stayed: December 2013
1  Thank princepatel2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded January 2, 2014

Dear Madam, Dear Sir,

Thank you very much indeed for taking the time to share your view of our Hotel on TripAdvisor.
We are delighted to learn that your stay has been "amazing", that your thoroughly enjoyed the water sports and leisure facilities and that you found the staff efficient and the location perfect.
We shall share your comments with our Team who will all the more be motivated to further excel in their service to our valued Guests.

Allow us to wish you and your loved ones all the very best for a wonderful and Magnifique Year 2014!

We look forward to the pleasure of welcoming you back again to the Sofitel Mauritius L'Imperial Resort and Spa.

Kind Regards


Jolanda Sadni Ziane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Phone Number:
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#6 Luxury Hotel in Flic En Flac
#7 Spa Hotel in Flic En Flac
#7 On the Beach Hotel in Flic En Flac
Price Range: $230 - $892 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Official Description (provided by the hotel):
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac

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