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“A superb stay and the friendliest service.”

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Sofitel Mauritius L'Imperial Resort & Spa
Ranked #7 of 18 Hotels in Flic En Flac
Reviewed November 2, 2013

My husband and I had an amazing time at Sofitel L' Imperial Resort in October during his birthday week away. We really wanted a hotel were we would receive quality, friendly and efficient service and where we could just relax. We were worried that the hotel would not be ready in October since it had previously closed down for refurbishments. To our delight the hotel was fully operational and the service was impeccable from the moment we arrived till the time we checked out.

Our room was large, comfortable and well-serviced. We were happy that the Wi-Fi in our room was fully functional at all times which was convenient for some of those regular facebook updates. The TV mostly had French channels but we were on holiday and had little interest in watching TV.

We made use of the spa and gym facilities which we thoroughly enjoyed, especially the aqua gym class. We indulged in the Yin Yang, four-hand massage at the spa and it was incredibly relaxing to have two massage therapists synchronously massage each one of us at the same time. The staff at the spa were great and the spa felt so private from the main hotel which made for a great place to relax. Birds also joined us in the relaxing area while we sipped on Chinese tea after the massage.

The main restaurant offered an attractive selection of foods and the staff was friendly and efficient. I really enjoyed the sweet treats and the wide food selection at each meal time. We also visited the Chinese restaurant (The Ming Court ) on my husband's birthday and the food plus the service made for a perfect evening. He was treated to a delectable birthday cake after dinner which was lovely surprise from the hotel.

The live performances in the bar area each night was also very entertaining. We loved that we could sit in the bar area after dinner and dance or simply enjoy the performances. The one night local dancers performed which was a pleasure to watch.

Many thanks to Siddik, Joy, David from the gym, Gregory, Mariola, Melanie and Vishal. Merci beaucoup!

Sofitel L'Imperial Resort is a fantastic place to stay when on you are on holiday!

-The Tlou's

Room Tip: Corner suites are lovely and spacious.
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  • Stayed: October 2013, traveled as a couple
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2  Thank Violet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded November 5, 2013

Dear Madam,

Thank you very much indeed for the comments you posted on Trip Advisor.

We are delighted that you thoroughly enjoyed your stay at the Sofitel Mauritius L'Imperial Resort & Spa and "the impeccable service from the moment you arrived till the time you checked out...".

We have shared your positive feedback with our Teams and they are all the more motivated to continue to excel in their service to our valued Guests.

We look forward to another opportunity of serving you again and reiterate our appreciation to you for your very nice comments.

Yours Sincerely,


Jolanda Sadni Ziane
General Manager

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425 - 431 of 1,897 reviews

Reviewed October 21, 2013

A few days before coming to the hotel, I had broken my ankle and I had a lot of difficulties to move around with my crutches.
At the hotel, everything was done to make my stay as enjoyable as possible:
- the receptionnist got us a room that was easily accessible and had a great sea-view;
- Vishal and Sheila (at the buffet restaurant) were amazingly helpful! They walked me around the buffet each day with a plate in their hand (which I couldn't hold because of my crutches) to help me choose! And, once, they even prepared a menu specially for me so that I could choose directly from my place instead of getting up!
- and I even got to enjoy a ride in the glassbottom boat thanks to the help of the skipper who carried me into the boat so that my plaster wouldn't get wet!
I was really not expecting so much of care, and it felt really good! I will definitely come again to this hotel!

  • Stayed: October 2013, traveled with friends
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Thank Seemi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded October 29, 2013

Dear Madam,

We are thrilled to learn that your stay at the Sofitel Mauritius L'Imperial Resort has been a very enjoyable experience despite your handicap and would like to sincerely thank you for your very positive review of our property of Trip Advisor.
We shall convey your appreciation to our team who will be even more motivated to excel in their service to our valued Guests.

We hope to have the pleasure of welcoming you back to our property and thank you again for your nice comments.

Yours Sincerely,


Jolanda Sadni Ziane
General Manager

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Reviewed October 21, 2013

This is one of the best properties in Mauritius. Locatd in west, its very close to many places of interests. Dolphin view is just off the hotel which boasts of private white sad beach and pristine blue water in the sea. It has well appointed sea view rooms with balcony amidst coconut trees. Shack on beach makes you idle away and capture the scenic beauty of Mauritius with beer or liquor of your choice. Good hotel and spa to unwind from hustle bustle of daily life and meet the soul in peace in blue water in the lap of luxury. Being luxury hotel, its for well healed.

Room Tip: Ask for sea view rooms at level 3.
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  • Stayed: October 2013, traveled on business
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Thank YogeshSriva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded October 25, 2013

Dear Mr Yogesh,

Thank you very much indeed for your review of the Sofitel Mauritius L'Imperial Resort and Spa on Trip Advisor.
How beautifully poetic you do make it sound....while crediting us with being one of the "best properties in Mauritius, perfect to unwind from the hustle bustle of daily life and meet the soul in peace in blue water...." we are amazed by your breathtaking description!

We look forward to welcome you back again to our little corner of paradise and thank you again for your lovely comments.

Kind Regards


Jolanda Sadni Ziane
General Manager

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Reviewed August 31, 2013

Sofitel, Flic En Flac was a great place to stay at. The water bodies, the gardens, the architecture of the buildings - everything in the resort has been truly designed to give a luxurious feel.

There were events at the beach almost every other evening. We were pleasantly surprised when a small party was arranged at the beach on one of the nights with the DJ playing out Bollywood (Indian) numbers. Apparently this had been thoughtfully organized to cater to the huge Indian group staying at the resort during that week. We were lucky to be part of the Sega Awards Night (an event to honour the local Sega musicians) during the week we stayed at the resort.

The resort is well located. At walking distance is the bus stop (near Hilton); this is the last bus stop on the route. Not too far from the flic en flac village, shops, and the public beach. If you want to eat out, you could take the bus, or even walk/cycle (bicycles available at the resort).

The food was pretty good. With themed dinner buffets, every night had something new to look forward to. WiFi was free, something our tour-mates at the other resorts envied! We also had free access to the kayaks, glass bottom boat. Kayaking in the shallow waters at the resort's private beach was fun.

Overall, this is a nice place with the staff understanding their guests very well and ensuring the guests have a great stay. The lady at the counter during checkout, finding we have lot of time for our flight, told us "you are welcome to use the various facilities at the resort till your taxi arrives". A small gesture, but went a long way in making it a memorable experience.

  • Stayed: September 2012, traveled as a couple
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1  Thank Rahul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded September 6, 2013

Dear Sir,

We would like to thank you for sharing your opinion on our Hotel on Trip Advisor.

We are delighted to learn that you experienced the Sofitel Mauritius L'Imperial as "a fantastic Resort" and that you were specially impressed with our Sega Awards Night which was indeed a memorable event we wanted our Guests to share with us.

We are also pleased to learn that you enjoyed the services and particularly the variety of food from our Buffets.

We hope to have the pleasure of welcoming you back soon again for unforgettable holidays at our property.

Yours Sincerely,

Christophe Carlier
General Manager

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Reviewed August 27, 2013

Upon our arrival we were kept waiting for over two hours to get access to our room...due to some technical issue in the room.
we also had an issue trying to communicate with the staff as hardly any staff member could speak English and everything we asked for seemed to be a huge issue for them to do

  • Stayed: March 2013
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2  Thank karen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded September 6, 2013

Dear Madam,

We thank you for tchoosing our hotel and for taking the time to write and share your opinion of our property on Trip Advisor.

We are sincerely sorry that you find our Hotel "disappointing" and would like to apologize to you for the long waiting time before obtaining your room and all theissues that did not meet with your satisfaction.

We hope that you will give us another opportunity to serve you better and thank you again for your interest in our Hotel.

Yours Sincerely,


Christophe Carlier
General Manager

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Reviewed June 26, 2013

I have been there a couple of times now and I should say that I have enjoyed my stay.. One thing I really loved was that the desserts are just fabulous.. The rooms as well are incredibly nice and there are peaceful corners in the hotel like the Asian garden.. I think it is a Chinese or Japanese concept... I would absolutely recommend.

  • Stayed: December 2012, traveled on business
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Thank Neerish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded June 30, 2013

Dear Mr Neeresh,

Thank you very much indeed for the positive review of our Hotel on Trip Advisor.
We are delighted that you enjoyed the fabulous desserts and rooms and that you recommend our property and terms it as an "incredible place".

We very much look forward to welcoming you again at the Sofitel Imperial and thank you again for your very nice feedback.

Yours Sincerely,


Christophe Carlier
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

Me and my wife spent 4 nights at Sofitel. It was a fantastic experience! The hotel has a serene atmosphere and overall it was a wonderful experience. Especialy the breakfast and dinner buffet was really fantastic with fresh and intersting dishes. the variety is actually a little overwhelming, yet everything seems freshly prepared and healthy.

The hotel drinks are extremely expensive and wine is unafordable (for a south african in anyways). the rooms are fantastic alrthough I got s bit of a cold sleeping with the aircon on so if this is an issue get a upstairs room so you can keep the windows open.

the only realy improvement I can suggest is theactivities like snorkeling etc wich were only available at set times each day, and only once a day. More flexibility and more excursions would have been a great plus point. and like I said something a bit more affordable on the drinks menu would have been nice.

Otherwise the rroms are fantastic and the overall experience was awesome!

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with OIT Hotels
Thank christonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this reviewResponded June 5, 2013

Dear Sir,

Thank you for taking the time to write your review on our Hotel on Trip Advisor.
We are delighted to learn that you found the experience at the Sofitel Mauritius L'Imperial Resort & Spa "fantastic" .

We have noted your comments for improvements regarding the price of beverages, the snorkelling and excursions proposed and shall address these issues.

We look forward to the honour of welcoming you back to our property in the near future and thank you again for your nice feedback.

Yours Sincerely,


Christophe Carlier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Phone Number:
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#7 Luxury Hotel in Flic En Flac
#7 Spa Hotel in Flic En Flac
#7 On the Beach Hotel in Flic En Flac
Price Range: $248 - $737 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Official Description (provided by the hotel):
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 
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Also Known As:
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac

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