I chose this Hotel as other reviewers showed all mostly positive feedback. My wife and I had the honeymoon package which offered a free room upgrade if available, dinner on the beach at The Tides restaurant, and fruit basket on arrival. Whilst we had a lovely room, it was a standard room although we were later to find out that upgraded rooms were available. It seems this is the carrot to get you to book with them but state no upgrade is available when you arrive. Also the room we had whilst in a lovely part of the Manor House really did need a refurb. Bathroom was grotty (which we asked to be deep cleaned), sealer around the shower leaked. Marks on the backs of doors where the cleaners had not wiped them down, and lots of marks on walls. The Hotel staff were mostly excellent with a few call outs to exceptional members of staff who went over and above. The South African General Manager seemed insincere in the few occasions you would bump into him but you would always see him spending plenty of time with other SA guests. Also, being that we were on the Honeymoon package, we had no notification of when we would be getting our romantic dinner that was promised. I had to ask about it at the front desk 9 days into the Holiday before being given an invite.
The pools are getting very tired. There are age marks along the top water line of the tiles and the grouting is coming out in places. Nothing a good steam/deep clean and re-grouting couldn't fix.
Most importantly, if you are not paying the premium for all inclusive, BE PREPARED. The prices they charge for drinks are off the chart. They are so expensive and bear no relation to the real cost of alcohol or soft drinks that are sold in the supermarket just 10 minutes walk away. An example is a can of local Phoenix Beer being sold for 35 rupees (70 pence) at the supermarket. The exact same can of beer is 200 rupees (+£4) at the Hotel. This is the same with cocktails and soft drinks. A few pence at the supermarket and a few pounds in the Hotel. It is a complete rip-off. Whilst I understand it is going to be more expensive in a Hotel, it should not be +600% more expensive. When they are paying their staff an average of £240 per MONTH, and charging £6 for a beer or £10 for a cocktail, it gives you an idea of how much they are ripping you off. So be warned, if you are not going to pay the huge cost of the upgrade to all inclusive, then go to the Supermarket down the road, ask housekeeping to empty the fridge in your room, and then go to the supermarket and buy your own alcohol and save yourself £100's of pounds in extras. This was the advice given to us by our travel agent and it was very good advice.
TAXI's outside the Hotel will quote you very high as they are expecting you not to haggle and assuming that everyone in the Hotel is stupid. Flic en Flac should be no more than 150 rupees into town. It is a 10/15 minute walk away or get the bus which is 18 rupees. I was quoted 1800 to go to the Black River to the SeaKarts. I refused and went into town and asked other taxi drivers how much. I got it for 1200 rupees return which included the driver waiting 2.5 hours for us to do the activity. I also haggled and got 800 return to the Lion Park. Don't pay the price the hotel taxis ask for as they start very high.
Food. Buffet every night with a different theme was good. However if you want to book The Tides or Citronella's, you will need to get in quickly as they get booked well in advance.
Caution to All Inclusive quests, make sure you only order from the menu with items marked with a STAR * as anything that doesn't have this next to it will be chargeable. It should be explained to you on arrival, but make sure you understand this when ordering high end drinks/spirits as you will get a hefty bill on departure even though you thought you were all inclusive.
The Hotel is beautifully located, the staff were on the whole excellent and our holiday was amazing. Just be prepared if you are half board and take my advice and go to the supermarket. Would I go back, well yes I would as the location and pools are excellent and the staff are amazing. I just don't like the way the Hotel is geared towards ripping off their guests.
- Official Description (provided by the hotel):
- At the heart of 12 acres of tropical gardens, the luxurious Sugar Beach Resort extends along a vast white sandy beach bordered by the sparkling turquoise waters of the Indian Ocean. An idyllic setting surrounded by lush greenery and open spaces, this cool Mauritian Resort displays a colonial style blended with contemporary architecture. The restaurants, beachfront and inventive gourmet kitchens complete this romantic setting which is ideal for a honeymoon or a dream wedding in tropical paradise. Sugar Beach also offers a unique concept with the Aura Spa & Hammam Fitness Centre, unique in Mauritius. The unrivalled comfort, well planned layout and diversity of land and water activities make this resort a perfect holiday destination for families and honeymooners alike. ... more less
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- Also Known As:
- Sugar Beach Hotel Flic En Flac
- Sugar Beach Mauritius
- Hotel Sugar Beach
- Sugar Beach Resort Mauritius
- Sugar Beach Golf & Spa Resort Mauritius/Flic En Flac