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“2 weeks in Sugar Beach”

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Sugar Beach Golf & Spa Resort
Ranked #4 of 18 Hotels in Flic En Flac
Certificate of Excellence
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“2 weeks in Sugar Beach”
Reviewed May 11, 2013

We went for our Honeymoon and it was simply great. The staff are lovely and service is superb.
I'd recommend going for 2 weeks as it's a long way for just 1 week, and you will want that second week! Also I'd recommend going all inclusive as otherwise you could end up with a heavy bill. we did and its worth it. We would return without hesitation! A+

  • Stayed April 2013, traveled as a couple
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2 Thank graham b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Essex UK
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 8, 2013

We just got back from spending a week at the sugar beach hotel. It was fantastic, my travel agent at Destinology recommended this hotel as he had been himself.
I am so glad he did.

I have travelled to many places over the years, Florida Maui Barbados, Dubai Spain portugal Thailand Hong Kong.
I have to say this was simply beautiful. The grounds were kept pristine, our rooms were spacious and clean. The food was great catering for all your needs.

The staff were very accommodating and helpful. Anne-clair was brilliant. My room attendant Tageen was attentive. We met Andrew the Hotel Manager who threw a cocktail party for his guests. A very hands on Manager who is genuinely interested in making his business a success.

We did half board, and found that was ok for us, ( not big drinkers) we ate breakfast in the main restaurant and in the evenings we ate at Tides, the italian and also Paul and Virginies (la PIroque). This was my favourite however my husband liked the italian. It all depends on your taste.
We also ate at tides for lunch a couple of times, I actually preferred this menu to the evening. Green Tea noodles and Tuna was delicious.
There was plenty to do, if that's what you wanted, see the activities list. We were there to relax, and that's exactly what we did. Every day by the quiet pool, where if anyone is loud and over bearing will be told to politely shut up:)
The Spa was fabulous and very relaxing also.
You can use La Piroque, the hotel next door and if you stay 7 nights or more you can go to long beach or le Touessrok for your last couple of nights. Not a bad option if you get bored easily and want a change of scenery.
The weather was perfect, very hot and no rain, even though I expected rain we didn't get any, because where the hotel is situated they get the least rain on the Island.
There are some local shops about 10, mins walk where you can buy drinks and snacks at a fraction of the cost compared to hotel prices. You can also buy A&F and other designer goods.
I spoke to a few people from South Africa and France and they all said they had been going to Sugar beach 4 or more years. I think that speaks volumes, and we would definitely go back.
Finally like all reviews it all depends where youv'e been before and what you like, which is why I read them but make my own mind up in the end anyway. But if your after a beautiful beach location, a clean well managed hotel run by friendly staff and good food then you simply can't go wrong.

I should mention there are birds that fly around in the outdoor breakfast area, that didn't bother us at all as we have seen it in other hotels but it may bother some people.

Room Tip: We checked in extra early, and had the first room available, how lucky were we we had a sea view and...
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  • Stayed April 2013, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank FoxyEssexUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harare, Zimbabwe
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 7, 2013

We spent eight nights at Sugar Beach. The most striking aspect are the well trained staff and the constant presence of resort GM Andrew Slome. However, be aware of a few points. If you are travelling as a family and are not going to drink significant amounts absolutely go only half board as the additional per day charge for a family of four with young children, eating only snack food for lunch and very few non-alcoholic drinks, is simply not worth it. Also be sure to meet with the staff to be clear about which restruants are included in your rate on half board, as the daily buffet, while magnificent, can start to wear thin, even on an average eater, after day five. It is important also to remember the difference between a five star resort and a five star hotel. The two are very different and have diverging objectives in customer service and expectation strategies. There are two beautiful pool areas, gym, spa and tennis court plus the amenities of La Pirogue next door are open to Sugar beach guests. The Kids club is very well staffed and equipped, but is definitely geared to the younger children and we found language is an issue. There are loads of free water sports equipment and the beach is beautiful. However you must wear reef shoes as errant razor clams can spoil your holiday, as can sharp coral and stone fish. The ocean is fairly calm due to the reef but watch smaller children. Nearby Wolmar and Flic en Flac are in walking distance. A bus ride is about 40 Rupees per person and a taxi with two hours waiting time about 400 Rupees (max four people). The shops are varied and well stocked, but quite expensive. There are several local markets during the week - ask reception for details. Mauritian beaches are all public but the beach at this resort is guarded. The pool areas are served by waiting staff. The hotel allows you to stock the bar in your room. The minibar is replenished daily but is very expensive, as is the excellent laundry service !!!. We had a very nice ground floor family inter leading suite with garden and partial ocean view. It had good air con and two separate en suites with bath, shower and WC. The TV had a good mix of local and foreign channels. The verandas were furnished with cane chairs. You must remember to close the doors due to mosquitos. We checked in early and they gave us a temporary room while ours were prepared. The hotel has large lawns with volleyball and croquet. The Manor section has the best oceans views, but I could not establish if family inter-leading rooms were available. Sugar Beach is a top resort and I would recommend it highly.

Room Tip: If you are a couple request the Manor. A family of three or more should request an inter-leading roo...
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank Coleman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 30, 2013

Sugar Beach is a high quality, professional and friendly hotel. The food, rooms, staff and facilities are everything you would expect from a 5 star establishment. We would love to go back again.

Here is some information we would have appreciated when making our decision and planning our first trip:

Where to stay
The Sugar Beach staff claim that Flic en Flac is ideally situated on the West coast because it has the least rain and wind. The prevailing wind is easterly over the island, so I can believe that rain has fallen on the mountains by the time it reaches the west coast. Of the resorts we could see up and down Flic en Flac, Sugar Beach and La Pirogue appeared the most spacious, up-market and well positioned. The beach in front of Sugar Beach is well sheltered by the reef and good for sailing. Snorkelling right in front of the hotel is not worth it, but there are some better areas a few minutes walk away or by taking one of the free boat trips to a snorkelling spot. We would choose Sugar Beach again if we came to the West coast.

The relationship between Sugar Beach and La Pirogue is very close. All of the facilities and resturants are available to guests in both resorts. Sugar Beach's facilities probably just eclipse La Pirogue's and would be my choice - the extra South Pool, nicer dining setting, bigger children's area - but if there was a big price difference it wouldn't be worth spending more for one or the other.

When to go
April and October are the best weather months. The temperature is an almost perfect 26 degrees day and night, and the water is even warmer. April should be out of the cyclone season and the wind lowest, although we caught a late one.

What to bring (that you might not have thought of)
Mask and snorkel that fit really well. Flippers are less important to bring as the ones available are fine.
Booties/strapped slops that you can swim in for windsurfing or paddling.
Collared shirts and long pants for evenings.

What to do
Windsurfing and sailboats are available for free, but there is no help or instruction provided (unless you need to be towed back in!) which was a pity. Peddle-boats and kayaks are more beginner friendly, and you can go a long way on smooth water.

The snorkelling in front of Sugar Beach is boring, but we found a great spot about 100 metres in front of the La Pirogue jetty in the morning at low tide. We booked out flippers the evening before and went in the morning before the boats were active.

We also booked a free trip on the snorkelling boat that took us outside the reef. This was a bit more advanced, but we managed as beginners (but decent swimmers). We also went on a free glass-bottomed boat trip, but sadly due to wind it didn't go outside the reef. It was disappointing that on both of these trips the staff were efficient and friendly, but didn't provide any instruction on what we were seeing or how to get the most out of our time.

At the resort there are daily activities like water aerobics, bingo and volleyball. Bring your own tennis balls (if you don't want to pay), and the other equipment and 6 floodlit courts are provided free.

At night there are various bands and dancers that provide atmosphere at the poolside resturant/bar to give you a reason to stay there and clock up a bar tab (drinks are expensive!).

We walked/bussed to Flic en Flac village for some grocery shopping, and took the free hotel transport to the nearby Cascavelle shopping centre where you can get upmarket South African stores like Pick n Pay and Woolworths. Other than that we chose to not leave the resort. There are on-land and boat excursions to all parts of the island and surrounds, but we chose to not spend the €70 to €130 per person. On a future trip we might rent a car or see if there are other excursion providers, or just budget beforehand.

How to save money
The half-board option of breakfast and dinner provides a crazy amount of amazing food. You can finish breakfast at 10:30am and be back at dinner at 7pm, which doesn't leave much time for a big lunch. We took a bus to Flic en Flac (very cheap) and bought some apples, drinks and biscuits for our room, and this tided us over between meals. The tap water is not recommended for drinking, and one litre of complimentary bottled water is put in the room per day. We would sometimes take that to dinner to avoid paying the high prices for drinks at meals.

Random notes
In the rooms there are UK and South African wall power sockets.
There is free wifi in selected areas (around the pools mainly) and for about €40 you can get wifi everywhere else.

Room Tip: At Sugar Beach a room by the South Pool is a great position. The South Pool is smaller and quieter t...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank CapeTownSmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberton
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 26, 2013 via mobile

Sugar Beach is a quality resort hotel. The Mauritians understand service and this is evident all over the resort and island. Sugar Beach has taken great care to manage the detail in the rooms as well as the grounds. The buffet style main restaurant caters for everyone's tastes. The beach area is pristine and we found some good snorkeling front of the hotel grounds. We bought a package holiday in South Africa and it has proven to be great value for money. But this will not be the case if you buy alcoholic drinks in the resort.

Stayed April 2013, traveled as a couple
Helpful?
2 Thank Albertonvernon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shropshire, UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 26, 2013

We (grandmother, mum and dad and 2 teenage children) had a FANTASTIC 2-week family holiday at the Sugar Beach, and loved the cultural mix that is Mauritius.

Besides a beautiful beach, impeccably kept buildings and gardens, good food and lots of amenities, it was the staff that put the Sugar Beach a head above other resort hotels we've stayed in. Well, maybe the food does too!

The resort staff are genuinely friendly and we had great service from everyone. This started with the smily lady who greeted us on arrival and sat us down in comfy sofas while we handled check in. It continued with the assistant general manager who came to say hello and chatted with us on various occasions during our stay to see that we were completely happy. Waiting staff, water sports guys, cleaning staff were all lovely and, despite the hotel being full during our stay, remembered who we were and followed up on earlier conversations. We loved the little touches, such as the cleaning lady placing flowers around the washbasin, and the watersports guys taking us by boat to the region in the lagoon that's's paricularly good for snorkelling (not far away but great to get a lift there and back and it IS better for fish/coral than other parts of the lagoon).

We would go back in a heartbeat (if finances allowed !)

Practical matters:

Sugar Beach vs La Pirogue: we'd agonized about which to pick and are happy we made the right choice for us. La Pirogue looked nice (rooms are in picturesque thatched cottages and there are hammocks outside to laze in) but the room size is limited.

Food and Drink:
Breakfast = the large Mon Plaisir restaurant (near reception) where there is a buffet offering everything you could possibly think of including lots of lovely fruit, eggs/omelettes cooked-to-order and chefs constantly making new waffles/pancakes.

Lunch: we tended to eat at the Tides restaurant which is near the beach and doesn't need booking for lunch (although it does for dinner). I believe we could have eaten at the Italian-themed restaurant Citronella's (at the end of the beach towards sister hotel La Pirogue) but were to lazy to walk to it ! If you're not quite sitting at the Tides' tables you can still get the pool-side menu which includes a great (and large) toasted chicken sandwich and an enormous gourmet burger.

Dinner: Very classy evenings out at Tides and Citronella's (both need booking for dinner), but we were surprised by the high standard of the evening buffet in the Mon Plaisir restaurant. Massive range of choices each night, for starter, main course and dessert meant that all of us had lots of choices we liked every night. Different nightly themes made for variety. Also, despite this being the main restaurant serving the majority of guests, we didn't feel as if it was "mass catering".

Meals at la Pirogue: if you book ahead you can eat at the neighbouring La Pirogue hotel (a short stroll along the beach). We had a lovely meal in the Paul et Virgine restaurant.

We were on an all-inclusive package and were quite pleased with our choice when we saw the a la carte prices: buying lunch each day, and beach drinks, could soon get very expensive. On the other hand, if you need to keep costs down and are on half-board you could have a big breakfast (at the HUGE buffet), and drink the bottle of water the cleaning staff put in your room each evening.

The all-inclusive menu items/drinks are marked in menus. Indeed at the Tides restaurant in the evening they knew to give us the all-inclusive version of the menu to choose from (still lots of choice and absolutely delicious, especially the coconut dessert). I think the Sugar Beach all-inclusive package covers the all-inclusive items on La Pirogue menus, but it's worth checking.

Rooms: See room tip. By the way, normally being woken up early by birds would put me off a hotel massively but it shows how much I loved the Sugar Beach that I was happy to sleep with ear-plugs in (the squashy ones provided on the long-haul flight). Husband didn't seem to mind/notice the dawn chorus.

Service:
Extremely good (see above).

Very occasionally (in the first few days) I had to remind myself to "chill" if there seemed to be a wait for drinks but this really wasn't an issue, especially when we'd got into being on vacation. If you can't manage to wind down and you're desperate for super-rapid drinks service, you can always go right up to the bar rather than waiting for the nice man to come to your table (or beach bed)

Miscellaneous:
It's really useful to have plastic shoes you can wear when you go into the sea: otherwise it's a bit uncomfortable to step on coral fragments. The sea is gorgeous: crystal clear water and at most tide times even non-swimmers in our party were happy to wade out a bit in the shallow waters.

If you're interested in sailing/wind-surfing the times when you can use the equipment vary depending on the hour of the day's high tide. To avoid disappointment check the day before.

If you're a less-experienced sailor use the double-hulled fun boats not the single hulled boats - unless you like righting a capsized boat repeatedly.

During our stay people didn't seem very adventurous, or else they were conserving their cash: when we water-skied (a payable extra) we were the only people on the boat. Likewise when the children para-sailed. It was really great having the boat (and the helpful boat guys) to ourselves !

The key cards that open the room doors are a bit errratic (probably because humidity affects the lock - as we were told on a previous tropical holiday). Reception seemed happy to re-program them for us as needed.

Prices in the spa are a bit high. If you take the free shuttle to the local shopping mall there's a hairdresser/beauty salon that offers massages and facials MUCH cheaper. That said, my duaghter loved the henna tattoo she had done in the spa.

We had a brilliant tour of the south of the island (organized through local company White Sands tours - their rep has a desk at the hotel and is there many mornings). We paid for a car and driver/guide and saw the volcano, waterfalls, sacred lake, Chamarel (seven-coloured earths) and the Cazelas wildlife park. We could have spent much longer at Cazelas, e.g. stroking giant tortoises, being in the enclosure with young lions or using a Segway to get up close to zebras.

Good tip from White Sands: if you're on the all-inclusive package at Sugar Beach and you're going to miss lunch because you''ll be on a tour, ask hotel reception a day or two beforehand for them to prepare a picnic lunch to take with you. It's a gourmet picnic and the price is included (if they put it on the bill by mistake remind them to take it off again !)

I've got my fingers crossed to win the lottery and go back again soon.

Room Tip: Our family had rooms 627-629 in the Manor House. In 627 we were woken by the dawn chorus from the bi...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank TiaSusanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Italy
Level Contributor
69 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed April 25, 2013

Booked the Sugar Beach hotel base on recommendation from our friends. The price was good so we decided to stay at the hotel for 5 nights to celebrate my birthday.
Arrived at the hotel and was immediately assisted by the conceige. Check is was informal at the sitting room facing the pool and we were offer cold tower and a cool refreshing drinks.
Hotel was beautiful and there are a few restaurants to choose from. So I find it strange that there are people writing and complaining about where to eat.
First night of our stay was good but the second night the air condition broke down. Maintance came many times but they could not fix the problem. Eventually we had to change to another room. For the inconvenience, the Manager of the hotel actually offer us a bottle of sparkingly wine. Very Impressive.
The biggest surprise was, on my birthday, the hotel actually offer a cake, the staff at the restaurant all came around our table, sang me a birthday song and there was a beautful cake. Very very touching.
Sometimes it is this small little things that makes the difference between a good hotel and a GREAT hotel.

Room Tip: Get a room at the South Wing if you are a couple. Much quieter there and there is also a silent pool...
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  • Stayed March 2013, traveled as a couple
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Helpful?
Thank ItalyAmico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sugar Beach Golf & Spa Resort

Property: Sugar Beach Golf & Spa Resort
Address: Wolmar, Flic En Flac, Mauritius 90521
Phone Number:
Location: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Flic En Flac
#2 Family Hotel in Flic En Flac
#4 On the Beach Hotel in Flic En Flac
#4 Romantic Hotel in Flic En Flac
#4 Spa Hotel in Flic En Flac
#4 Luxury Hotel in Flic En Flac
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sugar Beach Golf & Spa Resort 5*
Number of rooms: 258
Official Description (provided by the hotel):
At the heart of 12 acres of tropical gardens, the luxurious Sugar Beach Resort extends along a vast white sandy beach bordered by the sparkling turquoise waters of the Indian Ocean. An idyllic setting surrounded by lush greenery and open spaces, this cool Mauritian Resort displays a colonial style blended with contemporary architecture. The restaurants, beachfront and inventive gourmet kitchens complete this romantic setting which is ideal for a honeymoon or a dream wedding in tropical paradise. Sugar Beach also offers a unique concept with the Aura Spa & Hammam Fitness Centre, unique in Mauritius. The unrivalled comfort, well planned layout and diversity of land and water activities make this resort a perfect holiday destination for families and honeymooners alike. ... more   less 
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Also Known As:
Sugar Beach Hotel Flic En Flac
Sugar Beach Mauritius
Hotel Sugar Beach
Sugar Beach Resort Mauritius
Sugar Beach Golf & Spa Resort Mauritius/Flic En Flac

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