Pros:
- Nice spacious room (and nice bathroom) with nice balcony
- Staff are mostly polite
- Bed is comfortable
- Very nice beach (whether the hotel beach or the whole beach stretch)
Cons:
- Upon arrival, both of my credit cards did not work, although I have used the very same credit cards in soooooo many countries in different places of the world and have never had any problems. The front desk mentioned that this has happened many times with visitors!
- The internet (Especially in the room) is very terrible... and I mean VERY terrible
- While were were having dinner, the lady simply came and gave us the bill, although we were still eating and we never asked for the bill! This was totally unprofessional
- Although the staff are mostly nice and polite; however, they have no clue what the business of hospitality is! For example, one time in the Thai restaurant, were just 3 tables, and had like 4-5 waiters going back and forth, bumping into each other, coming again and again asking if we had already placed our order, put plates on our table then simply removing them silently without telling us why, .....etc. Also the barmen are very very very beginners in terms of preparing drinks. I can mention a million more examples but do not want to make this review much longer
- They give ONE bottle of water everyday although we were 2 in the room. If you request another bottle, they request from you to give them the empty one (glass bottle)! Finally we kept requesting until they would give us 2 bottle of water
- One day we requested coffee sachets, and after waiting 20 minutes they said they have only DECAF coffee and can also give us only 4 sachets of brown sugar because "they were out of stock"!!! Imagine we are in a 5-star resort and they are out of stock of regular coffee and brown sugar (mind you that Mauritius is "sugar land)
- If you get hungry between 3pm - 6:30 p.m, you are doomed :))) All restaurants are closed in that time and you end up having to order a small snack from the bar, which would arrive after a billion years
- We wanted to have dinner at the Thai restaurant when it opens at 6:30 (since we did not want to eat at the only other open buffet restaurant.... the reply was simply "we can only book you a table at 9:00 p.m. as you have to book at least 24 hours in advance!".... LOOOL.... We are on vacation people. So how would we know where, what, and when we will be eating the next day!
- Prices inside the resort are high (one 500ml plastic bottle of water for almost 3 US Dollars)