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“Great holiday”

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Constance Belle Mare Plage
Ranked #2 of 13 Hotels in Belle Mare
Certificate of Excellence
Eastcote, United Kingdom
Level 6 Contributor
195 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great holiday”
Reviewed November 20, 2013

Everything about this trip was excellent. The friendliness and helpfulness of all staff was outstanding. This was our 5th visit and we are already planning the 6th! The golf courses are in excellent condition, challenging but not impossible and they are well marshalled. The caddies are knowledgeable. The rtestaurant was good - breakfast and evening meals with varied choices.

  • Stayed November 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank colinsp2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Simple words are usually the most sincere.

Thank you for taking the time to write about your holiday experience on Trip Advisor following your stay at our resort.

We cannot thank you enough for being our ambassador.

We trust to be honored with the pleasure of welcoming you back home.

Sincere regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Detroit, Michigan
Level 5 Contributor
65 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed November 19, 2013

Unfortunately this time Tripadvisor let us down. We were very disappointed with our decision to stay at the Constance Belle Mare Plage. The hotel itself is beautiful, but we had nothing but service issues during our entire stay, which was shocking given that it bills itself as a five star property.

Pros:
The hotel, the grounds, the room and the location are all beautiful. We were very glad we stayed on the east side of the island because you always have a nice breeze. We were on a half board basis in a junior suite overlooking the pool. Everything is spotlessly clean, the beds are comfy, the TV internet is a nice touch, the bathrooms are large and the walk-in closets wonderful. The food on the theme nights at the buffet restaurant-La Citronelle-was decent, but luckily we did eat at the Deer Hunter restaurant one night which was included in the half board package. The food there was as good as you will find at any five star hotel. Outstanding food and service.

Cons:
Where do I start? The food at La Citronelle during “normal” nights is not five star by any means. It is more of an upscale cafeteria. Don’t ask more than once what type of fish they are grilling or you are apt to be scolded. The first night we were there the desert section was completely empty with 30+ guests waiting for them to bring out more. It took about 15 minutes. Not a huge issue of course-just not expected at a luxury hotel where you are paying $700+/night. Breakfasts are quite good.

Service:
We lay by the pool on three separate days from the early morning until late afternoon. Not once during our stay did even one staff member approach us or ask if we would like something to drink. We had to go to the bar to place our order.

We then booked two day trips with the concierge. Both were poorly planned with the program and rate changed on the day of the trip. The first was a “private” boat trip where we were told we would have our own boat and the driver would go wherever we wanted for the entire day. Later we found out it could only be to Ile aux Cerfs. We were taken to snorkel but the driver had no fins-only masks. The second was a trip they were promoting to go on Sea Karts. The driver was late, didn’t know where to take us and had to stop en route to get directions from a family member so ultimately we were late for the trip.
We then tried to book a taxi to take us to the airport on our departure day. Neither Guest Services nor Reception said they could do it. We would have to make our arrangements with the porter. Seriously?
It took no less than seven people to get involved for them to book our taxi. At this point we asked to speak with Mr. Gert Puchtler-the General Manager. His secretary told us he was not available but he would send his representative. We then met with Mr. Bissoondeeal who assured us our taxi would be booked for 06:15 the next morning and he would get back to us. He never did, but we did receive a letter stating our taxi was now booked for 5:15. We then contacted the Office Manager (Mr. Simiette) to find out why they changed our pick time. He said he changed it because “some guests like that” and that we should leave for the airport four hours before our flight. Four hours!? We mentioned that to the Air Mauritius reps at the airport and they were all laughing-stating that two hours is more than enough.

We left after five days knowing we had made a huge mistake. This is nowhere near a five star hotel-and we have stayed in many all over the world. This is a 3 star hotel with a five star façade.
Please learn from our mistake. There are a large number of beautiful, luxury hotels all over Mauritius and there is no reason to risk having the same experience as we had.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tws1086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Dear valued guest,

Thank you for valuable feedback. I appreciate that you taken the time to complete a review of the Constance Belle Mare Plage.

I am disappointed that you have left our resort with a different opinion of the service that you were expecting. The transport and excursion arrangements from the perspective that you have explained will definitely be looked into but we thank you for sharing your feedback so that we have an opportunity to develop.

We take great pride in providing the best experience for our guests and will use your comments to address those areas of improvement that you have mentioned.

As explained in my direct correspondence to you, my team and I would love to amend your perception of the service that we provide at the Constance Belle Mare Plage and hope you will allow us the opportunity to serve you as our guest again.

With sincere regards

Gert Puchtler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
1 review
Reviewed November 18, 2013

we chekd in this diwali vacation & to our surprise we were upgraded to a Villa....

we were really pampered & taken good care by our personel butlers Khem & Videsh..

They really took care of smallest details & gave good service..

Also most of Hotel staff was very warm & alway welcoming.

Special thanks to Staff of Kids club, who took good care of my 2 kids & planned wonderfull activities..

Looking forward to visit mauritius soon in future.

regards

kumar sheth
Mumbai, india

Room Tip: if you have budget, then Go for villa.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ancos2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Dear Guest,

Thank you for taking the time to write about your holiday experience on Trip Advisor following your stay at our resort.

We are delighted to read that you have enjoyed the comfort of the villa and that our facilities and services were to your holiday convenience.

We derive our pleasure in satisfying our guests and your appreciation goes straight to the heart of all the team members and specially those whom you have mentioned their name.

We trust to be honored with the pleasure of welcoming you back home for yet another great experience

Sincere regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narembeen
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2013

The staff here we're excellent. Very friendly, oh so polite and helpful in many ways. Food was excellent although the buffet a bit repetitive. The Deer Hunter restaurant was best, food selection and meal size. Must book as this is very popular. Location at night with the deer coming onto the 18 hole is amazing.

Our daily room service was second to none, five star thanks to Oomah our wonderful lady.
Would recommend this for any holiday, wether it be for golf, honeymoon or just plain relaxing.

The golf is great with 2 18 hole golf courses. Great for groups.

Room Tip: We had a junior suite with the balcony overlooking a pool and the ocean. Plenty of room? We had a...
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Dear Guest,

I would like to thank you for taking the time to write about your experience on trip advisor following your recent stay at Constance Belle Mare Plage.

I am particularly glad to read that our facilities and services were to your holiday convenience and in particular the Deer Hunter which is as you have mentioned very popular for its authentic cuisine and its ambience.

I would like to thank you for highly recommending our resort; your appreciations go straight to the heart of all my team members specially Oomah who is a very passionate associate.

The team joins me to thank you for staying at our resort and I trust to be honored with the pleasure of welcoming you back home soon.

Warm regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londerzeel
Level 6 Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 14, 2013

we com to this hotel foe over 10 years, and still we love it. The quality of service, the enormous evening buffet, the location and golf facilities are among the best.
Although the decoration has recently been renewed some details of the room could be refreshed (shower for example).

Room Tip: junior suites are super
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PaulCroughs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Dear Valued Guest,

I would like to thank you for choosing the Constance Belle Mare Plage for your holidays and most of all for putting our property for the tenth time on the top of your list while deciding to come to Mauritius.

I am indeed very grateful for the time that you have afforded to write a review on Trip Advisor.

Your warm and sincere appreciations go straight to our heart and we thank you for your loyalty to the Constance Belle Mare Plage.

I have also well noted your comments about the bathroom and trust to be able to surprise you next on your next visit.

The team joins me to wish you good health till the next visit.

With warm regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odder, Denmark
1 review
Reviewed November 13, 2013

It has been a super Family Holiday. The location was very nice, our hotel was right by the beach, we just had to walk 50 meters then we was at the beach. The weather was very nice, we had sunshine from we arrived until we left. The nature was beautiful, all the directions we looked the nature was pretty. everybody was nice and friendly, we got a great serviceat the hotel, we never needed anything, and if we needed something we could just ask for it and then we got it.
We really enjoyed our trip to Mauritius and we can really recommend it to everybody who need to relax.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mollymus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Dear Guest,

I would like to thank you for taking the time to write about your experience on trip advisor following your recent stay at Constance Belle Mare Plage.

I am particularly glad to read that you have enjoyed your stay at our resort and all ingredients were there to make a success of your holidays.

I would like to thank you for highly recommending our resort and it's facilities and services. Indeed it is a great property to have a relaxing holiday.

Your satisfaction is the greatest reward of the team who took pride in being at your service.

The team joins me to thank you for staying at our resort and I trust to be honored with the pleasure of welcoming you back home soon.

Warm regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 13, 2013

Me and my wife visited this hotel in October 2013 and we were truly impressed with everything about this hotel. As we were on honeymoon, we also received a couple of gifts (special prices for wellness procedures, scuba diving, etc.) from the management, what made our stay even more enjoyable.

The service was absolutely stunning, after two days the personnel already knew our room number, what I always found incredible :) Special thanks to Babita, who made our dinners so pleasant that we every evening sat in the same corner of the restaurant, to have her as our waiter :)

The room was very clean, a small criticism about the check-in service: we had to wait more than an hour for a free room, but to tell the truth, it was before 2 pm, so no reason to complain. However, we were told that it will be just a couple of minutes. If we knew it will take so long, we would use the courtesy lounge, change for our swimsuits and hop to the ocean :) when we finally got to our room, we had to wait another dozens of minutes for our luggage, so the ocean was still waiting...

Hotel facilities: great golf courses, however, we saw and tried the Legend. Every week there is a free lesson for those who do not play, I think it is a great idea...

Beach: the nicest beach on the whole island, so no issues here. Always enough sunbeds with hotel towels.

Restaurants: we had all of our breakfasts and dinners in the Citronelle, which offers a great variety of food, so we felt no need to try another ones. There is, however, a possibility to try also other restaurants if you are on half-board and you get a credit to spend there...We mostly had just a light lunch, pasta, or pancakes and three times we visited the famous Symons Restaurant, which is cca 15 minutes away. I knew about the place from Tripadvisor and expected lower prices but also lower quality, what showed not to be true, every meal that we tasted was delicious and also looked well on the plate. Our favourite was the local soup, Meefoun, if I spell that right.

Evening entertainment: there are no other possibilities in the evening than the hotel bar, but good artists performed there every evening and we were satisfied with the quality.

Prices: Mauritius is not the cheapest destination, so you cannot expect one of the best hotels to have lower prices. We knew this, despite that chose this hotel and we were fine with it :)

Sightseeing: rent a car or hire a driver to take a tour of the island. There is also a possibility to go to boat trips directly from the hotel beach, Vicky Boats are pretty correct...

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rigi1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, November 22, 2013
Dear Guest,

Congratulations again for your honeymoon!

Thank you for taking the time to write about your holiday experience on trip advisor following your recent stay at Constance Belle Mare Plage.

I am particularly delighted to read that you have enjoyed your stay at our resort and that you have integrated with the local life with so much ease.

I would like to thank you for highly recommending our resort as well as being our ambassador and your satisfaction is the greatest reward of the team who took pride in being at your service. Your comments about the checking process have not gone unnoticed. I will address it with the persons concerned for a better experience.

The team joins me to thank you for staying at our resort and I trust to be honored with the pleasure of welcoming you back home soon.

Warm regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Constance Belle Mare Plage

Property: Constance Belle Mare Plage
Address: Belle Mare, Mauritius
Phone Number:
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Belle Mare
#2 Business Hotel in Belle Mare
#2 Spa Hotel in Belle Mare
#2 On the Beach Hotel in Belle Mare
#2 Top resorts Hotel in Belle Mare
#3 Family Hotel in Belle Mare
#8 Romantic Hotel in Belle Mare
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Constance Belle Mare Plage 5*
Number of rooms: 278
Official Description (provided by the hotel):
Soft white sand, blue sky dotted with white clouds and turquoise lagoon which beckons long soaks…Stylishly renovated Constance Belle Mare Plage offers comfortable accommodations in a lively and cosy atmosphere; choose from one of the 104 Prestige Rooms, 149 Junior Suites, 6 Deluxe Suites, 18 distinctive Villas or the Presidential Villa for a top-notch island holiday. Seize the opportunity to try new things while having fun. Whether it’s relaxing on the beach or at one of the trendy bars, working out at the gym, pampering at the spa or enjoying water sports, Constance Belle Mare Plage is for an exciting memorable break! Seven distinctive restaurants and six hip bars situated at prime locations await you. And if you are staying with your kids, you will be thrilled to know that they will be having their share of adventures and fun too, at the Constance Kids Club. Set along a stunning 2km white sand beach, in a sheltered bay on the east coast of Mauritius, Constance Belle Mare Plage is a harmonious combination of tropical environment and Constance Chic. Combining space and design, all rooms are thoughtfully furnished and decorated for your comfort. Inspired by the unique beauty of the East Coast; space and style were combined to create comfort, to radiate brightness and to breathe in the freshness of the Indian Ocean. ... more   less 
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Also Known As:
Constance Belle Mare Plage Hotel Belle Mare
Belle Mare Plage Mauritius
Belle Mare Plage Hotel Mauritius
Constance Belle Mare Plage Mauritius

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