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“Mixed Bag”

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Constance Belle Mare Plage
Ranked #2 of 12 Hotels in Belle Mare
Certificate of Excellence
Reviewed May 21, 2013

I'd not been to Mauritius for 13 years and had a great stay last time at Le Touessrok so my expectations were high.My room was in block 900 tucked away in a corner which was disappointing as the hotel was not full.La Citronelle the main communal restaurant is like a big school canteen and is to be avoided which is a problem if you are on half or full board because your allowance for eating in the other hotel restaurants is 450 rupees which will get you a starter.That being said the food in the other restaurants was very good particularly in Spiaggio.
If you need connectivity you will spend your time in reception which is the only place which has WiFi.My in room "entertainment" reminded me of travelling around European hotels in the 80's as the only English channel is CNN and there is the Supersport channels.
Gym facilities are excellent as were the golf courses.
The staff get 5 stars though attracting attention on the beach is a problem despite the flag system.I'm not sure having someone knock at the door at 1015pm for the turn down service is ideal but after 2 nights of doing this they did get the message

Room Tip: Ask for a beach view and be further from the central reception area where the nightime cabaret is
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  • Stayed: May 2013, traveled solo
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3  Thank mike w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 24, 2013

We thank you for your detailed and honest feedback about your stay with us, highlighting positive things in your stay with us, and as well those that you see as points to improve.

Our team members will be grateful for the high score given to them, as they are of course the main point of every hotel. On the other hand, we regret that room location has not met you expectations. As this is very subjective point of the holidays, our Front Office team is always pleased to assist with room change, in case that originally allocated rooms does not prove to be the best choice for the holiday.

At Belle Mare we are proud of variety of restaurant choices, from main buffet in Citronelle for those who prefer such option, to the other three a la carte restaurant , all of various cuisine. For all of our guests who are on half board, we are pleased to offer a partial credit of 950 MRS per guest daily in order to enable them to taste all the options we are able to offer.

In order to improve our TV and entertainment services we are proud to confirm that as of June 2013 all of our rooms are equipped with Mini Mac Apple system, which provides guests with 46 TV channels, video on demand, radio stations, wi fi , Mac Air system, and hotel information.

Once again, we thank you for choosing us for your holidays and time taken to post your comments, and as you have enjoyed our beach and golf, we do hope to welcome you back to our resort or any other Constance property.

Yours sincerely
Gert Puchtler
General Manager

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1,655 - 1,661 of 3,828 reviews

Reviewed May 19, 2013

We stayed in the villas, for a family our size, very convenient and practical. our house butler, Nidhish was polite, attentive and was constantly cleaning up after us! Excellent! hotel is great,still one of the best, we have stayed here a number of times and if you want your own private family vacation, with your own secluded sanctuary, pool and "private beach" - the villas are the best option. Food and meals in general is very good, however, 2 nights in a row during dinner at the main restaurant we found some of staff - more so the younger ones, unresponsive, surly and slow - one on occasion our pre-dinner drinks arrive at the end of the main course after our wine. it is still nice to see some of the familiar faces happy and attentive - especially the "bird lady!". The Italian restaurant. at night is a must - excellent cuisine and great service. some observations, 1) the main shop at the hotel - I think you must have the option to put your purchase on your room account - not every on carries a wallet when they are in their swim shorts, 2) perhaps compost the flower the beds at other times other than morning, especially when the kids return back full of breakfast goodies ;-) Would we come back again? for the 5 time, yes - and we live in Mauritius!

Room Tip: Choose the villas
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  • Stayed: May 2013, traveled with family
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2  Thank Mikesumsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 24, 2013

We thank you for such a great reviews and thumbs up and will ensure that your positive comments are passed on to your villa master and our team in general.

We as well thank you for taking effort to suggest some ideas and look forward as well to welcome you back for the 5th time!

Yours sincerely
Gert Puchtler
General Manager

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Reviewed May 19, 2013

Stayed at Belle Mare Plage in May 2013, and had a fabulous trip, upgraded to junior suites (block 600s) and it was great pool outside room, away from the main block so a bit quieter. Food was excellent and although it was buffet there were numerous choices each evening all good quality we never found anything we didn't like. The staff are all friendly, efficient and very helpful. The two golf courses were in fabulous condition and the set up was great, clubs stayed where you were playing and even transferred between courses for you. Links has a lot less water than legend but both have stunning views and some challenging holes. You can walk to legend as it is opposite the hotel, links is a short shuttle bus ride away (5 mins).
I would definitely return to this hotel and recommend it to golfers and non golfers .

Room Tip: Blocks 600 / 700 are quieter and away from the main block, and closer to the Legends golf course.
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  • Stayed: May 2013, traveled with friends
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Thank DiverDeeBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 24, 2013

We are indeed very grateful for your visit and kind words.

It is a pleasure to know that you have enjoyed the accommodation offered, various culinary experience, beautiful golf courses and of course attentive service of our team.

We thank you for notifying us that you would suggest us or gladly return back for another stay, and we surely hope this will happen in the near future, whenever you are in need of some rest and relax and golf time .

Yours sincerely

Gert Puchtler
General Manager

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Reviewed May 16, 2013

We had a very nice 7 night stay at Belle Mare Plage in May. The weather was amazing and the staff made our stay extremely wonderful. They could not do enough for us. My 3 year old son was pampered a lot by the staff and we were looked after really well. Special thanks to the Waiters Ramila, Boodhoo, Vinay and one other evening waiter at La Citronelle - with Glasses and average height who was the best. Also Afif - Room Service was brilliant. Sohan Singh - the Chef at La Citronelle restaurant (if staying half board - Breakfast and Dinner is at LA Citronelle) made amazing dishes. Natasha – the Kakoo club in charge was the best. She is so friendly and a very warm person. She is fantastic with the kids. One of the spa ladies - Nila was also amazing and I had 2 treatments done with her. I read in some reviews before we went that there were not sufficient sun beds by the pool since they were all taken but we found plenty whenever we were at the pool and we did go very late morning a lot of the time. The atmosphere at the Hotel is amazing too and made us feel relaxed from the moment we got there.
We were there for my birthday and booked Deer Hunter restaurant (have to book 2 days in advance) and the waiters had a cake for me and all staff kept wishing me and made me feel very special.
This resort is made amazing mainly because of the staff. The rooms are also very nice with 2 entrances.
Some negatives:
1) Since the resort is very open, and tropical climate, there are a lot of lizards. I am extremely scared of lizards and one night found one in my room – which WAS NOT ACCEPTABLE – so I complained to Reception and took them 2 days to clear it out completely but Sara Jane at reception was very helpful as was Afif who cleared it straight away for the night but it came back early morning – nothing he could have helped with at that time. Although, I was disappointed with reception since could have been done faster than 2 days to completely get rid of it. Expect a lot of lizards on ceiling corners at night though. Hence, given lower rating for Cleanliness. Other than this, the rooms were very clean and Afif came to prepare the beds for the night as well so rooms were serviced twice a day.
2) The Pool water could have been a bit warmer.
3) Despite going half board, at dinner we had to pay extra for soft drinks which I thought was a rip off seeing how expensive they were. And the fact that we had paid a lot for the Hotel already. Hence given lower rating for value. Despite this, staff are not paid very well hence I would suggest to give tips to the individual whose service you are happy with.
4) Lot of coral on the beach so cannot walk bare foot much.
Other than that, was a wonderful place.
Would recommend going to Ile Aux Cerf – Beach – very very nice. The South coast is also very nice- Blue Bay beach and Natural bridge. The temples are also very beautiful in Mauritius.
Book an outside taxi – much cheaper than the Hotel ones. We used Suraj – taxi driver. His tel: He was very friendly and very helpful and took us to really good places. He also dropped us back to the airport on the way back and we had a very early morning flight back to London. He was very punctual too and we were very happy with his service.

  • Stayed: May 2013, traveled with family
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4  Thank Luv2travel2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 24, 2013

We thank you for the positive review, appreciating the atmosphere of our resort and specially about mentioning our team members with whom this will be shared. It is such comments that motivate us in our ever interesting and beautiful job in hospitality industry.

We as well thank you for taking effort to suggest some improvement ideas. Your feedback on speed of reaction on lizards has been shared with the team. Lizards are natural and origin inhabitants of Maritius coast therefor are ever present, but we may fully understand that they are not welcome guests to all, and apologize for time taken to react.

Belle Mare Plage, as per its name “beautiful beach” is known to be one of the longest and most beautiful in Mauritius, however indeed on certain spots has coral pieces due to the volcanic geological nature of the Mauritius. We do hope that this hasn’t affected the swims and the walks.

We regret that the perception of value has not fully met your satisfaction. We would like to ensure you that constant bench marking is being done in order to, ensuring that we are always well positioned among our competitors and giving the best value for money offer to our guests.

Once again we thank you for thorough feedback and hope to be able to welcome you back to Belle Mare or any other Constance property.

Yours sincerely
Gert Puchtler
General Manager

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Reviewed May 16, 2013

We stayed in this hotel in April with the family to celebrate our 40th wedding anniversary.
The hotel is in a super location, great staff that are friendly, helpful, polite and always ready to do what was needed to make our stay special. They also have in -room internet cable connections which is great if you need to use the internet at a decent speed.
The food was very good in the main restaurant and the Deer Hunter is well worth a visit as the location is super and we were treated to a herd of deer wandering over the golf course outside the window. The Blue Penny has great food but also has high prices for food drink and wine to match. We went on the night of our anniversary and a three course meal for 4 people including pre dinner drinks and a moderate bottle of wine cost around £350. Generally the price of drinks is high by the standards of other similar of hotel around the world.
The rooms are very well looked after but starting to look a bit tired and ready for refurbishment particularly the bathrooms. The hotel has accepted this point and will be starting a programme of improvement in the near future.
The only other problem we had was getting a late checkout. The standard checkout is midday and because the hotel was busy they were very strict about this even though I pointed out that a good hotel matches late arrivals to people wanting late checkouts. Shame really because it meant we had to sit around for 3 hours in the reception and so lost some of our holiday.
If you are a golfer I believe the courses are very good and there are good general sports and sailing facilities.
If we were going back to Mauritius we would be happy to stay at this hotel again just for the location, food and staff.

  • Stayed: April 2013, traveled as a couple
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1  Thank Vivid47AngleseyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 24, 2013

We thank you for the time taken to write the review and for all the positive feedback you gave us on Deer Hunter, location and the team.

As suggested by yourself we are constantly aiming to listen to our customers and improve, hence due to this our in room entertainment is being reviewed as of June this year, offering wi- fi in all rooms and other features offered by Mini Mac Apple system, which we are sure you will appreciate during your next stay with us. Our rooms are always under carefully planned maintenance program, and some of them will under go the gentle refurbishment too.

Once again we thank you for thorough feedback and hope to be able to welcome you back to Belle Mare or any other Constance property.

Yours sincerely
Gert Puchtler
General Manager

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Reviewed May 15, 2013

We have been to the Belle Mare Plage numerous times over the past years with our last visit in February this year. Each time we have been welcomed back like family. On our first visits we used the babysitting service for our son and I have to say what excellent value for money this was. My son loved being with the babysitter and she was amazing. Having grown up a little our son now occasionally utilises the kids club facility which again is excellent. My husband raves about the golf courses, although did not get to use much this year due to the excessive rain! In the times we have been the service, food and accommodation have been lovely. The only slightly sad thing for us is it is now more popular than when we first went so it is not as quiet especially round the pools.

  • Stayed: February 2013, traveled with family
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2  Thank Rebeccasteveo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 24, 2013

We are indeed very grateful for your visit and kind words.

It is a pleasure to know that you have enjoyed our hospitality, family services , golf, food and other facilities of our resort.

We thank you for repeated visit and do hope to be able to welcome you back once again.

Yours sincerely

Gert Puchtler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

+ Good location, clean sea and beach, big territory, all children are in the children's club and are busy all day long. The rooms are good, clean with a good view to the sea.
Desserts are very tasty.
Big variety of sports inside the hotel (golf, tennis, gym, cycling), also some free activities. Good programm of free activities for every day.
Deer Hunter is the best restaurant at the territory of the hotel, but you have to book it in advance. Also try the restaurant Barachios in the Prince Mauris Hotel, book it in the reseption and have a free shuttle from the hotel.
The stuff is very friendly!

- It is very noisy in the room, you can hear trolley travelling in the corridor and birds singing outside. The variety of food is not big, mainly stewed rice, roasted fish and meat, mostly overdone.
In the restaurants the prices are too high, so it is better to have Full Board Plus (free bottle of water and half bottle of wine or soft drink/beer per person each day), otherwise the aproximate bill in the restaurant will be 2500 rupees per person with a glass of wine.
The service of Rooms Division Department is very poor, there are a lot of girls there but they don't want to work at all. They failed to book a table for us at the restaurant and then told us that they are not guilty and they even didn't want to give an appologise.

All in all we had a fantastic holidays and all disadvantages are just little things that didn't spoilt our holidays. We were happy to have good weather and fantastic views!

  • Stayed: May 2013, traveled as a couple
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4  Thank Elizaveta V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Constance Belle Mare Plage

Address: Belle Mare, Mauritius
Phone Number:
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Belle Mare
#2 Top resorts Hotel in Belle Mare
#2 Spa Hotel in Belle Mare
#2 Luxury Hotel in Belle Mare
#2 Business Hotel in Belle Mare
#3 Family Hotel in Belle Mare
#8 Romantic Hotel in Belle Mare
Price Range: $249 - $1,103 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Constance Belle Mare Plage 5*
Number of rooms: 278
Official Description (provided by the hotel):
Soft white sand, blue sky dotted with white clouds and turquoise lagoon which beckons long soaks…Stylishly renovated Constance Belle Mare Plage offers comfortable accommodations in a lively and cosy atmosphere; choose from one of the 104 Prestige Rooms, 149 Junior Suites, 6 Deluxe Suites, 18 distinctive Villas or the Presidential Villa for a top-notch island holiday. Seize the opportunity to try new things while having fun. Whether it’s relaxing on the beach or at one of the trendy bars, working out at the gym, pampering at the spa or enjoying water sports, Constance Belle Mare Plage is for an exciting memorable break! Seven distinctive restaurants and six hip bars situated at prime locations await you. And if you are staying with your kids, you will be thrilled to know that they will be having their share of adventures and fun too, at the Constance Kids Club. Set along a stunning 2km white sand beach, in a sheltered bay on the east coast of Mauritius, Constance Belle Mare Plage is a harmonious combination of tropical environment and Constance Chic. Combining space and design, all rooms are thoughtfully furnished and decorated for your comfort. Inspired by the unique beauty of the East Coast; space and style were combined to create comfort, to radiate brightness and to breathe in the freshness of the Indian Ocean. ... more   less 
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Also Known As:
Constance Belle Mare Plage Hotel Belle Mare
Belle Mare Plage Mauritius
Belle Mare Plage Hotel Mauritius
Constance Belle Mare Plage Mauritius

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