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“Lovely hotel but some problems”

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Constance Belle Mare Plage
Ranked #2 of 12 Hotels in Belle Mare
Certificate of Excellence
Reviewed May 8, 2013

We stayed at the Belle Mare Plage to celebrate my husband's birthday and our anniversary. I really wanted to totally love the hotel after all the positive reviews I'd read, but felt it just didn't quite make the mark.

We had booked a junior suite, which was lovely - and in a quiet block, as we'd requested. The hotel laid on a late snack, which was very nice, given we only checked in at 23h00. The two room attendants, Catherine in particular, were attentive and kind. We thoroughly enjoyed the towel art and floral decorations.

The hotel was at full capacity throughout our stay, and this showed most in the main restaurant, La Citronelle, which serves half board guests breakfast and dinner. We were frequently left waiting to be seated, and on several occasions gave up and seated ourselves. The buffet dinners were also disappointing. As I am gluten intolerant and struggle with spicy food, this meant two of the four main meal serving stations were out of bounds for me - which left a choice of roast meats or south east asian cuisine every night for 12 nights. It is the first time I've ever had a problem finding food to suit my needs. Other hotels in Mauritius often vary their buffet evenings by having a different theme each night - and it's something the Belle Mare Plage should perhaps consider doing to relieve the often bland monotony of their buffet menu. We did eat twice at the Deer Hunter (a set menu is included in the half board package), and the first meal was wonderful, the second, not so much...Both food quality and service were lacking the second time round - a pity, as the first meal and service had been outstanding. Consistency is clearly something of a problem at the hotel in terms of both catering and service.

This latter point is further borne out by the lackluster beach service. While you are given flags to call a waiter's attention, it can take over a half and hour for the flag to be noticed - and then usually only when one starts waving the flag!

The hotel's spa is well worth a visit and I'd strongly recommend the ayurvedic massage. Both Melanee and Nila are wonderful therapists. I did, however, object to the experience of my final massage. First off, the massage given was a straightforward Swedish massage, when it should have been a massage working on the acupressure points. Secondly, while I was still partially slumbering on completion of the massage, the therapist adopted a "hard sell" approach, insisting that I should try a "candle massage". Not at all appropriate and not appreciated.

Finally, my observation is that the Belle Mare Plage is a hotel far better suited to golfers than those seeking a beach holiday. With two golf courses and access to two other courses, golfers are spoiled for choice. The beach, on the other hand is certainly not one of the best on the island. It should be borne in mind that the east coast is, for a start, windier and cooler than the west coast - and sea temperatures are also slighter lower. Additionally, the beach is long but quite narrow, shelves very steeply into the sea and is full of broken coral and patches of what appear to be regrowing coral on the shoreline. There is also quite a strong current and the water can get uncommonly choppy for a lagoon. The swimming area is restricted to the stretch of beach to the south of the property - the rest is open to speedboats and other craft. The best section of beach is pretty much in front of the main buildings of the hotel. Snorkeling is pretty much a non starter - again, I've experienced far better snorkeling on the west coast.

While I realise this review no doubt sounds critical - I would still say that the Belle Mare Plage is a lovely hotel and well worth a visit - particularly if you're a golfer. Ultimately, I think perhaps it simply wasn't the right hotel for us. And while comparisons are generally odious, unfortunately, we've had better stays elsewhere on Mauritius.

A final shout out to Barbara Elkaz, for standing us our final evening's drinks and giving us a copy of the Constance group's beautiful coffee table book. Thank you.

Room Tip: Junior sea facing suites in blocks 700 and 800 (in front of the spa) are quietest. Upper floors off...
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  • Stayed: April 2013, traveled as a couple
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3  Thank kalgran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 3, 2013

We had a family reunion in April 2013 at Belle Mare Plage; some from Egypt and some from England.we were pleasantly surprised on our arrival to have been upgraded to a 2 and 3 bedrooms villas when we only booked for 5 junior suites.
The villas were immaculate, spacious and well furnished and 24 hour butler service who were most obliging and very polite with fluent English and French.
The whole team of the hotel were very hospitable and obliging, charming and very polite;nothing was too much for them.Thank you again to Praveen, Nidish, Kailash and Aman who escorted us on a tour of the golf course which was breathtaking.

Room Tip: A villa is a good choice for a family.
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  • Stayed: April 2013, traveled with family
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1  Thank Sabreen E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 6, 2013

We thank to you for such positive feedback on your family recent holidays with us. We are glad that you have enjoed privacy and space of out villas and the service received by our team members. Please rest assured that it will be shared with the whole team as it is such reviews as yours that motivate us in daily work.

Constance Belle Mare Plage Hotel thanks you again for choosing us for your holidays – we all look forward to welcoming you back, here or any other Constance Hotels.

Gert Puchtler
General Manager
Constance Belle Mare Plage Hotel

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Reviewed April 29, 2013

We visited Belle Mare Plage in April 2013. We booked a deluxe suite as were travelling with our 2 year old daughter. The room was amazing - we had a living room where we had the travel cot set up and in the bedroom there was a queen size bed and a huge round bath in the room. The balcony was double length compared to others with soft seating where we sat in the evening overlooking the sea and listened to the waves. We had contacted the hotel in advance to have a cot, milk, toddler toilet seat and step stool in the room. All were there when we got the room together with a little kids bath robe, slippers and a teddy bear. The room cleaning staff would always ask if we needed anything else for the room so thank you to Unoop, Jean-Noel and Gay. I found the bed extremely hard and by the 2nd night my back was in slight agony and i was lacking sleep so i rang Unoop and asked for a mattress topper which made a great difference.

We went on a "full board plus" basis which included all meals and drinks with meals. So at lunch we would have beers, a bottle of water and a soft drink for our daughter and at dinner we had a bottle of wine, bottle of water and soft drink. The breakfast buffet was huge with ample choice. The chefs at the egg station will make them however you want with whatever you want in them. Lunch was at La Kaze restaurant which overlooks the sea with a beautiful view. Plenty of fresh food where they would make dishes on request plus the standard buffet items such as chips and pizza.

In our package we had a choice of the buffet restaurant La Citronelle which where they also serve breakfast or the Deer Hunter. The buffet restaurant again had ample choice with a mauritian/indian, rotisserie, asian, pasta/pasta section. Large salad choices if thats your thing. You have to book the Deer Hunter restaurant in advance. We went there 3 times. We saw deer on 2 occasions and on one night we celebrated my birthday. They had made a cake for me and the pianist played the happy birthday song whilst my daughter blew out the candles. Def worth the visit. You have a 950rupee credit at the other restaurants but we didn't bother as there was so much selection at buffet and it never seemed too busy. The dessert selection is quite something with a wide variety available each evening plus some lovely fresh fruit and delicious ice creams (their vanilla is the best i've tasted).

The staff are very attentive and friendly. Before you have finished asking for something, another waiter is already bringing it. At La Kaze, two members of staff were exceptional - Budhoo and Subhash. They always went out of their way and our daughter even took to calling one of them uncle Budhoo. He couldn't have done more to be more hospitable.

Unfortunately our daughter refused to go on the beach, so we stuck to the pools. There are 3 main pools to choose from. We spent time by each pool throughout the day. The pool which is by the bar is not really used and is more for aesthetics.

We had pre-dinner drinks in the bar. Drinks are not too expensive with cocktails ranging between 260 - 360 rupees, beer is about 340 and rose wine is 260.

There is a kids club "Kakoo club" where you can let your kids play but if they are over 4 or potty trained. We took our daughter there to play on the swings and play with their toys.

We did the glass bottom boat trip which takes you out to the coral reef to see the different sea life.

I had a 45 minute back massage in the spa as a birthday treat. They gave a free 45 minute scalp massage. The back massage itself was very good.

The few downsides was the following:
1) as our flight was arriving to Mauritius at 5:30am, we were told that we wouldn't be able to check in until the afternoon, so we had to book the room for an additional night so that when we got to the airport we could check in straight away because our 2 year old daughter would have been extremely tired after the 12 hour flight. However, upon arrival, we were taken to the bar to wait whilst they checked us in. We had to wait for about an hour as they had to clean the room and it was not ready. One would have expected to have been able to go to the room given that we paid a lot of money for the extra night specifically for that purpose.. It did not give me a great first impression.

2) service at the bar was mixed. Sometimes it was good but then others it was lacking.

3) baby changing facilities are lacking in the main areas of the resort.

I would suggest booking on the full board plus basis and definitely not half board as the cost of the lunches otherwise does not warrant the prices that are charged.

But on the whole, I would definitely recommend BelleMare Plage and had a very relaxing time. Most of the staff ensure that they know your name which is a good touch.

Room Tip: Ask for a sea facing room
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  • Stayed: April 2013, traveled with family
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1  Thank Ricky006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 6, 2013

We thank to you and your family for kind and positive feedback on your recent holidays with us and on the service received by our team members. It is indeed a pleasure to know that you were satisfied not only with the solution offered on the arrival, but also in general with the whole setting of the resort and the services throughout your stay.

The way in which our “smaller” guest spend their holidays is very important to us and of course to you as parents thus we are pleased to enjoy they enjoyed our Kakoo Club.

Your feedback on the arrival experience, bar service and baby changing facilities have been of value and shared with our team .

Constance Belle Mare Plage Hotel thanks you again for the kind words looks forward to welcoming you back, here or any other Constance Hotels.

Gert Puchtler
General Manager
Constance Belle Mare Plage Hotel

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Reviewed April 29, 2013

Playing Golf in Heaven
We revisited Belle Mare Plage and found it to be still magical, a heaven on earth. Again we could not find any faults with BMP.
For us the best part was playing golf. Both the courses are beautifully kept, even better than we were there last time. Staff were very charming and polite. Sebatian Pilot, the Golf Director and the Golf Professional was very helpful , clearly Sebastian has set a very high standard in managing his staff and has excelled in providing 1st class service to his guests. Our heartfelt thanks to him for making it a very memorable time for us at Belle Mare. The Legend has a lot of beautiful features with water, some with beautiful tropical lilies and other exotic flowers which my wife loved and I also liked the Links golf course which I found very challenging. Greens were very fast and true, the fairways were like velvety carpets. Playing on these courses was wonderful. Also on the 6th Hole and 13th Hole, on the Legend we saw a lot of deer, what an awesome sight. We really enjoyed playing there and are already planning to go there again.

Stayed: December 2012, traveled as a couple
2  Thank Rafdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 6, 2013

We are indeed very grateful for your return visit and kind words.

It is a pleasure to know that you have yet again enjoyed your holiday with us, specially the beauty and service at out well known golf courses. Your compliments will be shared with Sebastian Pilot, our Golf Director, and his decicatd and passionate team.

We sincerely thank you for such positive response after your repeated visit, and are looking forward to the next one.

Gert Puchtler
General Manager
Constance Belle Mare Plage Hotel

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Reviewed April 27, 2013 via mobile

Thank you to everyone at Constance belle mare plage we had an amazing time. The quality of food was excellent the rooms/ suites perfect. Loved our golf particularly on the links ( guys the legend maintenance is not ' on par' with the links). The standards throughout the resort are 1st Class and the attention to detail on service is wonderful. Special thanks to ghitto ( sorry if I got the spelling wrong) asst manager from the front desk your communication and follow up made our third visit in 3 years the best yet. We upgraded to a villa for the last 3 nights and they really have the wow factor. Special call out to la Spaggia team your food and service is world class to remember a food allergy amongst our family without being reminded blew us away. Thank you all at BMP we hope to be back many many more times

  • Stayed: April 2013
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2  Thank jadehana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 6, 2013

It is a pleasure to know that you have yet again enjoyed your holiday with us, golfing and dining moment and the service of our dedicated team.

Your compliments for the mentioned team members will be shared with Mr Guito Simiette , our Assistant Front Office Manager and the Spiaggia team.

We sincerely thank you for such positive response after your 3rd visit with us and as you, are looking forward to the 4th one, too.

Gert Puchtler
General Manager
Constance Belle Mare Plage Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013 via mobile

It is rare to find a hotel where there is simply nothing to criticise! But this has been our experience at the a Belle Mare Plage.
Arranged through Trailfinders, we had an excellent driver to take us from the airport to the hotel. Reception were waiting for us for the swiftest, most welcoming check-in ever,
Room superb, and air-com set at the perfect temperature.
Buffet restaurant offered a wide variety if foods - French, Indian, Mediterranean, all beautifully cooked and presented. Staff could not be more friendly or helpful.
5 stars all round!
Mauritius is no further than the Caribbean, but SO much more welcoming, and the people so much more approachable and friendly, with excellent English. Look no further for your ideal next holiday!
And no, I don't work for the hotel and I'm not on commission: just overwhelmed by the place!

  • Stayed: April 2013
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1  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 6, 2013

We thank to you for such positive feedback on your recent holidays with us and on the service received by our team members. Please rest assured that it will be shared with the whole team as it is such reviews as yours that motivate us in daily work.

Constance Belle Mare Plage Hotel thanks you again for choosing us for your holidays – we all look forward to welcoming you back, here or any other Constance Hotels.

Gert Puchtler
General Manager
Constance Belle Mare Plage Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

We have just returned from the wonderful Belle Mare Plage, a 10 night stay for what was predominently a golfing trip. On arrival we were upgraded from the beach front junior suites to a private villa, this was the icing on the perfect holiday cake. Every single member of staff were genuinally interested in helping to make our stay perfect but special mention goes to our Villa Master Mustapha, to say nothing was too much trouble for him would be an understatement, even down to taking my watch to get a new battery and refusing to accept payment, thanks Mustapha it was a real pleasure meeting you. The two hotel golf courses, Links and Legends, were magnificent and free to play whilst staying at BMP. We also ventured out and paid to play at Le Touessrok and Anahita Four Seasons, two unforgettable golfing experiences which will live long in the memory of all four of us. Back to BMP and although we were on a golfing trip we did attempt some of the free water sports on offer, the water skiing was great but the snorkelling trips were another unforgettable experience with the crystal clear waters, the many fish and the coral reef making four lads from Liverpool feel like staying in Mauritius forever. The food in the La Citronell buffet was superb with options to visit any of the other 6 restaurants in the complex. I could go on and on about how special this place is but I'm sure you have the message by now. If you are thinking of a special holiday in a special place then think no more, book your stay at the Belle Mare Plage, you will not regret it. Dave, Phil, Jim and Ron.

Room Tip: If you can stretch to it book a Villa, unforgettable experience.
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  • Stayed: April 2013, traveled with friends
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1  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded May 6, 2013

We thank to you for such positive feedback on your recent holidays with us and on the accommodation, food and the service received by our team members.

We are aware that for such passionate golfers as your and your family this aspect of your holiday is very important hence have specially dedicated team to our two golf courses , and are glad to know that you have enjoyed it.

Constance Belle Mare Plage Hotel thanks you again for choosing us for your holidays and such warm recommendation to all the readers – we all look forward to welcoming you back, here or any other Constance Hotels.

Gert Puchtler
General Manager
Constance Belle Mare Plage Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Constance Belle Mare Plage

Address: Belle Mare, Mauritius
Phone Number:
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Belle Mare
#2 Business Hotel in Belle Mare
#2 Luxury Hotel in Belle Mare
#2 Spa Hotel in Belle Mare
#2 On the Beach Hotel in Belle Mare
#3 Family Hotel in Belle Mare
#8 Romantic Hotel in Belle Mare
Price Range: $266 - $1,072 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Constance Belle Mare Plage 5*
Number of rooms: 278
Official Description (provided by the hotel):
Soft white sand, blue sky dotted with white clouds and turquoise lagoon which beckons long soaks…Stylishly renovated Constance Belle Mare Plage offers comfortable accommodations in a lively and cosy atmosphere; choose from one of the 104 Prestige Rooms, 149 Junior Suites, 6 Deluxe Suites, 18 distinctive Villas or the Presidential Villa for a top-notch island holiday. Seize the opportunity to try new things while having fun. Whether it’s relaxing on the beach or at one of the trendy bars, working out at the gym, pampering at the spa or enjoying water sports, Constance Belle Mare Plage is for an exciting memorable break! Seven distinctive restaurants and six hip bars situated at prime locations await you. And if you are staying with your kids, you will be thrilled to know that they will be having their share of adventures and fun too, at the Constance Kids Club. Set along a stunning 2km white sand beach, in a sheltered bay on the east coast of Mauritius, Constance Belle Mare Plage is a harmonious combination of tropical environment and Constance Chic. Combining space and design, all rooms are thoughtfully furnished and decorated for your comfort. Inspired by the unique beauty of the East Coast; space and style were combined to create comfort, to radiate brightness and to breathe in the freshness of the Indian Ocean. ... more   less 
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Also Known As:
Constance Belle Mare Plage Hotel Belle Mare
Belle Mare Plage Mauritius
Belle Mare Plage Hotel Mauritius
Constance Belle Mare Plage Mauritius

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