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Reviewed December 11, 2017

Lux is a quiet tranquil place, we relaxed so easily here, whether you are on the beach or by the pool the staff or just a second away to get whatever you need, the restaurants are lovely, food so GOOD.

Pool area huge, the Food truck was what we loved during the day while relaxing, simple food but extremely tasty. Will be back

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
2  Thank corbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded December 14, 2017

Dear corbrown,

Greetings from LUX* Belle Mare!

Thank you so much for the wonderful review, the first line itself truly reflects what LUX* Belle Mare is for all our guests. I am glad we stood up to your expectations and all of us in the team look forward to welcoming you back soon;

Sincerely,
Ashish Modak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2017

I went to this hotel for a team building session with my colleagues.
In overall, everything was amazing.Special mention to Hema of the Guest relations dpt,she takes pride in her job,Akshay on the bar who served me a really good Pina Colada and to Charlene at the icecream bar,Valerie,Christopher,Gael who assisted in the activities session we had during our team building session.
Staff are very friendly,always smiling and willing to go the extra mile.
The food was amazing from the food truck to the breakfast to dinner at beach rouge.

Just a few things that they could improve on is service at the beach rouge resto(was quite slow) , team building games was so-so.

Overall good experience and I see myself going back there again.

  • Stayed: December 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded December 14, 2017

Dear Tracy C,

Greetings from LUX* Belle Mare!

The entire team at the resort joins me in thanking you for your review. We are glad that you had a memorable time at the resort and that the team managed to create some golden memories for you. We have taken all of your very constructive feedback on board and will ensure that all our guests will only get the very best in all aspects of their experience at the resort.
Thank you for mentioning our team in your review. They are indeed STARS and they deserve all the praise!

The team and I looks forward to welcoming back soon a yet longer stay with us;

Sincerely,
Ashish Modak

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Reviewed December 10, 2017 via mobile

A beautiful place to celebrate our 1 year wedding anniversary! We are very lucky to be back in Mauritius after getting married at Lux Grand Gaube in Nov 2016. We rarely go back to the same holiday destination but Mauritius and the LUX brand left quite an impression on us. The plan had been to stay at the LUX Grand Gaube, however as the renovations have not been finished in time we were moved to the Belle Mare and they certainly ensured we had a great time! We were in the Belle Mare last year for part of our honeymoon and it was great to see some familiar faces and meet some new friendly faces too. We loved the food options in Beach Rouge, Amari and the Duck Laundry was our favourite. A special mention for Roopesh in Amari, who is very attentive and friendly. It was lovely that he and Raveena from Amari remembered us from last year and greeted us with a warm welcome. Kishan and the restaurant manager looked after us at the Duck Laundry. Chicha working in the Mixe was very smiley and good at remembering that I enjoyed a hot water and lemon in the mornings. Richi in the bar is very lovely and good at remembering your drink of choice with lots of Chat and banter. The spa is a great place to hang out and relax, we enjoyed a great couples massage and loved getting to know Asha the spa manager. We loved the friendly greeting from guest relations every morning from Jessica, Hema, Kevin and others. The celebration manager Jennifer is fantastic and made sure we celebrated in style with all sorts of treats and activities that the hotel can organise. Also thank you to Lovena (our wedding co-ordinator) from Grande Gaube for visiting us and re-living memories from our day. It was lovely to meet Asish the general manager and great to see Ramesh the food and beverage manager who looked after last year and again on his daily walks he made sure to say hi. It was great to see Ratti again and loved hearing about how she has progressed to a new role as a sommelier and her excitement for all the learning she has ahead of her. Also a mention for the room staff who we never really met but they do great job cleaning the room twice a day and decorating it if you are there celebrating a special occasion! Look forward to coming back soon!

Stayed: December 2017, traveled as a couple
1  Thank Silps_Scotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded December 14, 2017

Dear Silps_Scotty,

I am thankful to you for choosing us to celebrate your first wedding anniversary. The entire team here is glad that you enjoyed your stay immensely and we as a resort stood up to your expectations again.

Like described by you, the various features and facilities at the resort combined with the passion, simplicity and genuinity of our team members provide a complete holiday experience in paradise to all our guests.

We look forward to welcoming you again for your next holiday in the tropics;

Warm island regards,
Ashish Modak

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Reviewed December 9, 2017 via mobile

We stayed here for a week after staying in bel ombre for a week at the end of November. Hotel great, lovely room and really good service from all the staff especially at K bar and by the beach/pool. Food was good although did get a bit repetitive as often the same thing each evening in the buffet. Had one meal at duck laundry which wasn’t that great - no different from Chinese take away at home and service was very slow, staff not attentive at all - had to wait nearly 30 mins for the bill! Amari was nice, very good service and staff very helpful. Just be careful if upgrading to half board as we were recommended to do so on arrival - you get 30% discount in amari and duck laundry but it is not worth it as you obviously still have to pay for your half board. When checking out we worked it out that it was in fact cheaper to stay as bed and breakfast and pay 100% of the bills for the other restaurants! Luckily staff were helpful and didn’t mind taking the half board off. Water sports on beach was free and was nice to do some different things during the day. We went to iles de deux coco for a day as well which was very good, great beach bbq and lovely private island, definitely recommend. Hotel caters for everyone, lots of couples and families there, would definitely recommend to stay here if visiting Mauritius!

Stayed: November 2017, traveled as a couple
Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded December 10, 2017

Dear Laura D,

Greetings from the beautiful LUX* Belle Mare!

Thank you for your review for us. We have always believed that LUX* Belle Mare is an extremely elegant luxury resort experience appealing to both couples and family travelers.
However, I also strongly believe that being a service industry; we could go wrong in the deliveries of our service experiences and my sincere apologies for not standing up to your expectations. We have taken all of your very constructive feedback on board and will ensure that all our guests will only get the very best in all aspects of their experience at the resort.

We are glad that you had a nice stay and that the team managed to create some memories for you. We look forward to welcoming you back for a yet another holiday soon;

Warm island regards,
Ashish Modak

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Reviewed December 9, 2017

Our third holiday here, and once again they did not disappoint!!! Great food, with plenty of options for the whole family! Entertainment for all the kids, and a fantastic water sports team who have endless patience with everyone!

  • Stayed: December 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kerryz116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded December 10, 2017

Dear kerryz116,

Greetings from your second home on the island!

The entire team at the resort joins me in thanking you for this wonderful review for us. We are glad that you had a wonderful stay again with us and that we managed to create some golden memories for you.

We look forward to welcoming you back home for a yet another wonderful holiday soon;

Warm island regards,
Ashish Modak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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