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Reviewed September 19, 2017

A once in a lifetime holiday that was worth all the saving up for. 14 days of sheer pampering with a team of staff members who genuinely could not do enough for you. The front of house staff were the public face you saw every day but without all the other staff members you don`t see, the hotel just wouldn`t function as well as it does for all of the guests.
Did not hear anyone say that they did not have a good time whilst we stayed at this hotel so that must say something about the place.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank terrye430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded September 20, 2017

Dear terrye430,

Greetings from LUX* Belle Mare!

Thank you so much for your wonderful comments for us on Trip Advisor. We are glad that you had a wonderful holiday and the team joins me in expressing their gratitude for the lovely comments of yours. As mentioned by you the warmth, genuinity and the understated luxury of the place combined with professional service make LUX* Belle Mare a great resort and we thank you for pointing out all the positives of the place.

We look forward to welcoming you back to your new found home to a yet another delightful holiday with us;

Sincerely,
Ashish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

First class hotel. Welcome was lovely ,room was beautiful,spacious with good lighting Food was very good with a good choice, drinks were very good to. If you were not on an all inclusive package it would be very very expensive. Beach great with plenty of chairs. Weather was ok but too much cloud and a bit of rain but not over windy. My only gripe was the hair dryer in the room. Having to hold buttons in to get it to work wasn't easy . The staff were all very attentive and they all looked very smart in their white uniforms .

  • Stayed: September 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank 190735Mandy53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded September 19, 2017

Dear 190735Mandy53,

Greetings from LUX* Belle Mare!

Thank you for your beautifully worded review for us on this forum. We are delighted that your stay with us was up to your expectations.I thank you for listing the experience and the subtle service features you experienced. We sincerely believe that with the various offerings at the resort and unparalleled sincerity of our team; the hotel is a unique experience as a whole for everybody.

We look forward to welcoming you again at your new home here in Mauritius;
Sincerely,

Ashish Modak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017 via mobile

great hotel and a super friendly country!
the staff here are ace and I wish I could remember everyones names as your all amazing but the stand out ones for us were Kevin (de Basle) on front desk, Rattie in the resteraunt and all the guys at Cafe Lux. also a mention to the lovely lady at the burger van who helped me with my very poor attempts to practise my french speaking.
we upgraded to a villa for the last few nights but the one we had was a little tired and in need of some tlc although the facilities are v.good once the pool had heated up thanks to the poor service of 1 of the butlers who took a day and a half to turn up the temp.

Stayed: August 2017, traveled as a couple
3  Thank FearnsytheGeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded September 19, 2017

Dear FearnsytheGeordie,

Greetings from LUX* Belle Mare.

Thank you for a beautiful review for us and the even more beautiful title to the comment! With our purpose as an organisation of "Helping People Celebrate Life", our team genuinely strives to provide a seamless experience to all our guests and feedback like yours helps us in fine tuning some of the areas better to provide a unique and a relaxing experience to our guests.

We are glad that you had a fantastic stay and thank you so much for appreciating the efforts of the team in your review. While, I am sure the warm memories of your holiday will stay with you for some time,

We hope to see you back soon for a yet another wonderful holiday with us;

Sincerely,
Ashish Modak

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Reviewed September 19, 2017

We visited 27/8 for 1 week to celebrate our 40th wedding anniversary, we were welcomed by Kevin who was a lovely young man with excellent manners who throughout our stay always took the time to speak to us and ask how we were enjoying our stay .

We were blown away with our room which had views of the pool and the ocean and were delighted with the ice cold bottle of bubbly and fruit platter to welcome us.

After having a look around the resort we met the lovely Jennifer who was organising our Vow Renewal ceremony on 29/8 she really is a credit to Lux Belle Mare and made our special day so beautiful ,the flowers ,cake ,location on the beach and the lovely Nigel who sang our favourite song for us (and a few more !!)were perfect and also the photographer Sachin Time Capture Photograpy has done an amazing album for us which there will be review added to his website .

Everything about this resort is excellent the food was amazing Beach Rouge was our favourite staff were so cheerful and friendly Stephan, Ashna and the lovely Dolores always made us welcome.Had a beautiful meal in Amari for our wedding anniversary and 2 meals in Duck Laundry faultless in both .

The pool service was great Rishi what a guy so chatty and funny?Elina I hope I have spelt it correctly she was a dream knew exactly which were our favourite cocktails every day !!

We had read EVERY trip advisor review before we arrived and thought surely this cannot be so perfect but it was in every way

We met General Manager Asish Modak at the cocktail evening who was a real genuine caring person regarding his staff who are all a credit to him hardworking ,pleasant people with out of this world Customer Service skills,this gives me great pleasure writing this review as I have no negatives at all which in this day and age are rare we have travelled all over the world and stayed in some beautiful hotels but hand on heart Lux Belle Mare surpasses them all.!

As soon as we arrived home we started looking at returning again next year where in the world could be better than here ? In our opinion no where,so will be contacting you soon to see what we can arrange with you directly to visit again,

Thank you Lux Belle Mare for an amazing holiday

Room Tip: Ask for higher room with pool /ocean view
  • Stayed: August 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank christine j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded September 19, 2017

Dear christine j,

Greetings from LUX* Belle Mare.

Thank you for a beautiful review for us and the even more beautiful title to the comment!
The entire team is glad that you had a wonderful stay and a completely seamless experience from arrival till departure and that the team members have had a lasting impression on you. You have detailed several of the special touches and features of the resort and indeed, all of these put together ensure a unique holiday experience for all our guests. You have listed some of our team members who stood out. Every single team member of ours is truly a STAR and like the ones mentioned by you, each team member ensures every guest is made to feel pampered.

The entire team at the resort thanks you for your recommendation and we look forward to welcoming you back for a yet another wonderful experience;

Warm island regards,
Ashish Modak

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Reviewed September 18, 2017

the welcome and care i had received was amazing,
staff were always friendly
we had a few issues with bill but there was no hesitation to rectify within seconds,
everything was catered to my needs
was there for anniversary and they made it that extra special

Room Tip: book a pool view room
  • Stayed: September 2017, traveled as a couple
    • Location
    • Rooms
    • Service
3  Thank Tasneem001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, General Manager at LUX* Belle Mare, responded to this reviewResponded September 19, 2017

Dear Tasneem001,

Greetings from LUX* Belle Mare!

Thank you for your wonderful feedback for us on this forum. The entire team here is glad that you enjoyed your stay with us. We are glad that you liked the extra special touches and features of ours.

We look forward to welcoming you back soon;
Warm island regards,

Ashish Modak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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