My wife and I chose this hotel for our third wedding anniversary and we were not disappointed. After approximately 16 hours of total travel from door to door via an Emirates flight via Dubai, we arrived very tired and weary.
Solis (Mauritius), the partner company of The Holiday Company arranged the transfers and excursions and we arrived in a private car from the airport which took about one hour. Check in was quick and easy, we were sat down and given drinks and fruit as refreshments. We were booked in to a junior suite, however despite two e-mails and one phone call prior to our trip requesting a refurbished pool view room, this was not delivered and my mails were not responded to.
The room we were given was very nice although there was a long hair on the bed and certain areas could have done with better cleaning. To anyone reading this you must remember the point is in how these issues are dealt with and not the problems themselves. Of course issues should never occur but they do, anywhere. Lux Belle Mare staff are extremely friendly, caring and passionate and take each fault reported personally. Sheila the front office manager was amazing and immediately called me at the room to say that we would be getting a refurbished room the next day.
The next day, that is exactly what we got and it was beautiful, even the bed sheets were different, amazingly soft!
Food wise we mostly ate in the kitchen (buffet) and at The Beach restaurant and staff to look out for when wanting extra special service are Kris, Marius and Ramesh. All the food is halal and the pork areas are totally separate with separate pots and pans as well.
The pool looked divine but was not heated and hence very cold.
There were many free excursions and some to pay for. We went out on the glass bottom boat for a hour and also paid for a three hour fishing trip via the hotel's own boat house. We were very well looked after especially given that I wear below knee artificial legs and have deformed hands. Two staff went with us on the fishing trip.
Through the tour operator partner Solis, we did the North Mauritius tour and were escorted by an amazingly nice guide called Vom - bless him, he even held me and encouraged me as I went up hills to see the view.
Entertainment was provided at the bar on most nights and we saw Indian dancing which was one of a few we saw. I smoked Shisha at the bar but I felt that the staff struggled when trying to prepare the shisha, this was reflected when I smoked it. I must thank Chica at the bar who was very friendly and welcomed us to the bar on our first day.
We chose half board as being Muslims we don't drink, an upgrade to fully inclusive would be $66 a night which we though was not wrath it for just lunch and a couple of soft drinks.
On Friday I wanted to pray at the mosque and I asked staff if anyone from the hotel goes. They responded with the Chief Secuirty Officer of the hotel, Anwar taking me in his car as he also prayed.
This hotel has to be the absolute best I have ever visited when it comes to service and Lux must be congratulated on this level of service - may you long maintain it.
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- Also Known As:
- Lux Belle Mare Hotel Belle Mare
- Beau Rivage Resort
- Beau Rivage Mauritius
- Beau Rivage Belle Mare
- Mauritius Beau Rivage
- Beau Rivage Hotel Mauritius
- LUX* Belle Mare Mauritius