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LUX* Belle Mare
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Reviewed September 23, 2012

Both myself and husband have just returned from the best holiday ever,apart from the weather,thats a gamble you take when in mauritius this time of year i.e there winter .Has soon as we arrived in our hotel the belle mare lux, i will never forget all the smiling faces of all the staff waiting to greet us after a 13 hour flight.May i first of all thank mr ashisk modak the resort manager and all his staff for a superb holiday,they all made the holiday fantastic.I would just like to mention just a few of the fantastic staff members the first of whom was a lovely chap called vic the restaurant manager,who keep comming round asking if everything was ok and anything we didnt like or what we would like,all the food was very nicely presented and good variety what you would expect from a 5 star hotel.One person who will remain in our hearts and thoughts always was david who worked in the restaurant,we have stay in numerous 5 star hotels but have never had the level of warm and service that we recieved here missin you already david your a gem a brillant ambassador and a loyal person to your hotel,also a guy called ravin always smiling and the sweet natasha in the restaurant to many to mention.The pool and beach are imaculate always cleaning up even the seaweed on the beach,now to the sunbed guys pavish another gem couldnt do enough to make our holiday more special a credit to the hotel always there in a flash turning sunbed round cleaning sunglasses just above and beyond excellent service.I could sit here all day writing about all the staff but to many to mention ,they do a amazing job nothing is to much trouble really genuine people even on our last day most hotels leave you to move your cases not here has they say your still on holiday everything is done for you first class.We rarely go back to a same place twice but fell in love with the people and the resort so cant wait for next year to return.My advise would be to anyone looking for a quality hotel with a relaxing vibe look no further than the lux bell mare you want be dissapointed.On behalf of my husband and i would like to thank all the staff for making our holiday one very special stay thankyou so much, oh nearly forgot mr modak have you sorted the happy hour at bar yet.See you next year keep up the good work . lorraine and alex livingstone

Room Tip: Pool rooms lovely sea veiw
  • Stayed: September 2012, traveled as a couple
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1  Thank lorraine l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, Manager at LUX* Belle Mare, responded to this reviewResponded September 26, 2012

Dear Mr. and Mrs. Livingstone, Greetings from Lux* Belle Mare! Thank you for such a beautiful review for us on this forum. We are glad that you had a wonderful experience and a sincere note of thanks for detailing your experience from your arrival till departure in your review. Thank you for listing all the various persons whose work shone during your stay with us. Like all of our STARS listed by you, our team both in the front of house and heart of house areas continuously strives to ensure every single guest has a wonderful experience at the resort. I shall be personally complimenting each of the team members listed by you.

The team genuinely looks forward to welcoming you back home in the near future;

Warm regards,

Ashish Modak
Resort Manager

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Reviewed September 22, 2012

LUX Belle Mare:

We arrived there on the last weekend of June and my first impressions on the place was with a smile and a welcome that i thought was fit for a king. The whole resort was beautiful and constantly maintained by the staff who were all friendly and always with a smile.
Couldn't fault my room which was 310, immaculate, spacious and with a good feel to it to. Having the hammock right outside my room was brilliant and there was nothing better than lying outside watching the sunrise surrounded with an unbelievable tropical view.
What i loved was the uniqueness and variety of the place and it's service to please all guests. A smoothie stall, then it changes to an ice cream stall that makes your wafer fresh and finally a chef that comes out and makes you freshly made pancakes.
The day to day service was always exceptional and they always catered for your needs; they made it their priority.
The beach was gorgeous which was always maintained to keep it looking impeccable. Have to say Glen who was the 'beach man' was very friendly and had some really cool stuff that i bought from him to take home (but was wise to his prices and i got the better deal :D).
The Wedding was brilliant and something different from your traditional wedding back in England with the weather holding up to and the day went like a dream.
The evening dinner party surpassed itself and was everything you could expect and more for the newly wed couple. The food was outstanding from start to finish and the drinks just kept flowing with the unexpected entertainment to polish off a great evening (my favorite was dancing around the fire on the beach with the local dancers).
What also impressed me was upgrading Mr & Mrs Bailey (Paul & Lauren) to a 2k a night villa for 8 days, that was awesome - just shows they put their guest first and will do anything to accommodate and make their special occasion one never to forget.
This is just the place to come if you just want to relax and get away from everything. I could go on about this place but i'll finish off by thanking some of the staff, and apologies now if i spell your names wrong. The main bar: Daren, Sahil, Vimal, Rajeen, Vikash, Chica and Vijay. Preetem Naipal and staff Tony, Vijay, Pelvin, Chanda and finally Laval.
Sorry it's took me so long to write a review, but i won't leave it as long to make my second visit as i will definitely be returning and recommending it to friends and family.

Thank you all again for making us feel at home.


Vous revoir bientôt



Danny 'naughty boy' ;) (Room 310)

Dannyheap1980_@hotmail.com

  • Stayed: June 2012, traveled with friends
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1  Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, Manager at LUX* Belle Mare, responded to this reviewResponded October 31, 2012

Dear Daniel H, Greetings from LUX* Belle Mare! Thank you for your detailed and wonderful review for us on this forum. We are glad that you had a perfect stay and each of our features and touches appealed to you. Thank you for listing the team members who stood out and I have personally complimented them for the same. We hope you will be planning another holiday in Mauritius very soon and the entire team looks forward to welcoming you back home for a yet another wonderful experience;

Best regards,

Ashish Modak
General Manager

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Reviewed September 21, 2012

Customer service is outstanding. How the staff remember the guests' names, I don't know! If you want a relaxing holiday, this is the place to go. There is no awful piped music, so very quiet. There are lots of activities on offer and entertainment in the evenings. They even took the snorkelling boat out when it was just my husband on it - the sea was a bit rough at the time. There is plenty of shade as there are loungers on the grass as well, under the palm trees. The gardens are lovely and a team of gardeners keep them looking immaculate. This hotel is on the east coast so can be windy. We went for the all inclusive option as Mauritius can be expensive for drinks, etc. It was a bit confusing at first knowing what you could have and a little embarrassing having to ask and even the staff were not sure sometimes. However, all in all, we were very pleased with our choice of hotel and would definitely like to return. We would like to thank Mr. Ramesh Dussoye and Mr. Roopesh for their professionalism and customer service.

  • Stayed: September 2012, traveled with family
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3  Thank tedg47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, Manager at LUX* Belle Mare, responded to this reviewResponded September 26, 2012

Greetings from Lux* Belle Mare! Thank you for posting a review for us ont his forum. We are glad you had a wonderful stay with your family at the resort. We genuinely believe that combined with features like the spacious and comfortable rooms, well landscaped gardens, a wide stretch of white soft sandy beach; are the outstanding features like the geuninity and passion of our team members - which makes a holiday at Lux* Belle Mare special for all our guests. Thank you for mentioning both of the above features in your review. We shall immediately work on the best way to communicate the features of our All Inclusive meal plans to the guests at the very start of their stay.

We are glad that you are planning your next stay with us and we look forward to welcoming you back next year;

Warm regards,

Ashish Modak
Resort Manager

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Reviewed September 21, 2012

The facilities and service were exemplary and more than worthy of the 5* rating. The staff are so exceptional that they deserve to earn the hotel an extra star. Without exception, all of their staff were the most pleasant, considerate, and helpful we have ever met , and made our 2 weeks holiday so much more enjoyable.

The amenities, beach, and gardens matched the level of service offered by the staff and was amazing.

The kids programme was without doubt the most fun packed our 8 year old son could have wished for. From Tennis, water skiing, boat rides, trial scuba, volleyball, football, plus various competitions throughout the day. In the evening, he enjoyed crab hunting on the beach and film nights. The kids club staff deserve an extra mention for being fantastic with the kids.

We enjoyed the luxury and comfort of a lagoon suite for 6 nights and then upgraded for 8 nights to a 2 bed prestige villa. The villa was palatial having much more space, a butler, and its own swimming pool in private garden. I would definately recommend you strtch the budget and go for a villa. Special thanks to Anatolie for arranging the upgrade for a discounted price.

The food was outsatnding with excellent choice, quantity, and variety- even for my vegetarian wife and fussy 8 year old..

We had no issues whatsover, although felt that any would have been rectified without hesitation.
The hotel does a magnificent job of catering for couples, families, and honeymooners - all at the same time without compromise. We unquestionably will be returning and would recommend this hotel and guarantee you will have a fantastic holiday.

  • Stayed: August 2012, traveled with family
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2  Thank WEVSI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, Manager at LUX* Belle Mare, responded to this reviewResponded September 29, 2012

Dear WEVSI, Greetings from Lux* Belle Mare! Thank you for your lovely review for us on this forum and for the wonderful title to your comment! Indeed, the team of ours is the biggest strength of ours and we believe that our team is amongst the finest in the world. Your review reinforces our belief. We are glad that you had a great holiday for the entire family and all of you enjoyed yourselves and were able to relax and rejuvenate through your stay with us.

Thank you for the closing words in your review on the hotel being able to cater to everyone from couples to families and honeymooners. We sincerely believe that with spacious and comfortable rooms, well laid out gardens, a focus on quality and variety of food and beverage offerings and unparelleled sincerity of our team; the hotel is a unique experience as a whole for everybody.

We look forward to welcoming you back home soon;

Sincerely,
Ashish

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Reviewed September 20, 2012

My husband and I had gone for our honeymoon to Mauritius and stayed here for a week. Best part was that my husband had found about this place from this site. So a big thank you to tripadvisor for helping us choose such a lovely place for our honeymoon. The view is to die for, so peaceful and heavenly especially after all the craziness of a wedding. Great staff, great rooms and amazing food. Once a week the management of the hotel has a get-together with all the guests and take verbal feedback. Anyone who goes to Mauritius has to try their spiced Rum.... It's just yummy yum yum. My personal fav was cinnamon flavour.

Room Tip: We had a villa facing the beach and it was absolutely romantic!! Amazing view of the lagoon.
  • Stayed: July 2012, traveled as a couple
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3  Thank Ruchi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish M, Manager at LUX* Belle Mare, responded to this reviewResponded September 26, 2012

Greetings from Lux* Belle Mare! Thank you for your beautiful review for us. We are glad that you found us to be like a paradise and for mentioning the various features which made the stay special for you. Like mentioned by you, we believe the resort offers a perfect combination of a great location, spacious and comfortable rooms, wide variety of quality food and beverage offerings and a set of guest focussed team members!

We look forward to welcoming you back for a yet another wonderful experience at Lux* Belle Mare;

Warm regards,

Ashish Modak
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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