My husband and I stay there from 8th to 13th Dec. 2013. The location of this hotel is similar as the other hotel on east coast. (Out of the hotel you can't find any other facilities.)
I can only say there hardware is good but service is only average. I drive from the west coast to the hotel and their Security Guard in the main entrance can't find my booking information (good thing is he allow me to go into the hotel and check). During the check-in I show them my booking confirmation letter to one of their trainee and was be told my meal package is halfboard. Until the 3 day, I found out my meal package is "all inclusive" in the welcome letter. I check with the Front Office again and it's show "all inclusive" in their system also. (Why the trainee didn't check it when I'm check-in.)
When I go into my room, I found there is no tower (including hand tower, face tower, bath tower and floor tower) in my room.
The unprofessional service is also happened in F&B. I have a day trip in Blue Bay on 10th and need left the hotel around 7:30am, it suppose to be the opening time for their breakfast. I'm afraid I can't have my normal breakfast on time so I ask for the early breakfast around 7:00pm on 9th. The choice is very limited. When we go to dinner on 9th, I check with their waiter when will be their breakfast start to served and he told me from 7:00am. So I inform him to cancel my early breakfast for tomorrow morning. But when we go to the restaurant on 10th morning around 7:00am, our early breakfast was still be set up and my husband was be told he can't take the food from the buffet counter even it's ready. I'm also working for hotel and never met this kind of unflexible service in my previous experience. (We meet our friend who is stay in Hilton and Four Seasons in Blue Bay. Their hotel prepared 2 big box for each of them including sandwich, boiled egg, yoghourt, fruit & drink.)
Overall, their Houseboat service is good and some of their FO staff is very helpful like Nela even she is also a trainee & Deepak.
- Official Description (provided by the hotel):
- Ambre Resort is an all-inclusive adult only resort located in Belle Mare, on the east coast of Mauritius. The resort is one hour away from the airport and from the capital city of Port-Louis. The resort boasts a 700-metre white natural sandy beach running along a sheltered bay. The adjacent tropical lagoon is a haven for fish and marine life, with many bathing and diving areas. Guests of Ambre benefit from free green fees and complimentary transfer at the Ile aux Cerfs Golf Club, an 18-hole championship golf course. ... more less
- Reservation Options:
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- Also Known As:
- Ambre Hotel Belle Mare
- Hotel Ambre Mauritius
- Ambre Hotel Mauritius
- Ambre Resort & Spa Mauritius/Belle Mare