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“A paradise Hotel on a paradise island - don't look anywhere else”

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The Residence Mauritius
Ranked #3 of 13 Hotels in Belle Mare
Certificate of Excellence
Reviewed October 9, 2010

My wife and I have just returned from our second two week stay at this fabulous hotel. It's only the second hotel in the world to which we have paid a return visit for a holiday. The world is so large it's nice to have a change however good the hotel. In my business I have had to travel extensively worldwide and stay in top class hotels and it takes a lot to really impress me.

To those of you looking at the reviews for this hotel, and like me not only looking at the 5 star ratings, but also those where people were not so impressed, please ignore the comments of Sue 708, Sun Seekers -south ,serial traveller and bc69. Our first visit was in September 2008, around the times of their evaluations and we simply do not recognise the hotel they were describing at all. Look instead at the vast majority of positive ratings - they are much more accurate. This hotel on Belle Mare is not rated as no1 out of 14 on this website, by customers, for no reason!

What drew us back for a second time? It is after all a long trip and not cheap. We aren't honeymooners by the way! It is a combination of attractions. Our first visit was organised by our long standing friend who is a travel agent, who has stayed in all the major Mauritius hotels and strongly recommended The Residence to us as the outstanding hotel he had experienced. He even sent his mum and dad to the Residence!

Firstly the location and physical style of the hotel is very elegant, classy well designed and comfortable - a true 5 plus star standard. The wonderful staff keep it immaculate, clean and very well tended and maintained, both the room , public areas, gardens and pools. The gardens in particular are beautiful and the rooms first class. Tne garden rooms, whilst not having a sea view, overlook beautiful courtyards which lead onto the beach

The food, both in the Dining Room and the Plantation was first class and varied - we never felt the need to go a la carte, and throughly enjoyed both the buffet and waiter service. We particularly liked the option of the waiter service - it made the evening a bit more special then a buffet arrangement, but we enjoyed both. The Plantation is on the beach and very atmospheric and you can eat there for no extra cost on themed evenings (Sega dancing and Mauritian cuisine and sometimes African dancing and food) or go for a set menu, or a la carte with a generous allowance. So you can mix and match as you wish

However, what sets this hotel above others is the style and culture which the management have established throughout the staff. I have never stayed in a hotel ( and remember I travel very extensively) before that has such wonderful personal attention to guest relations. You can have the most wonderful buildings, extensive facilities and so on , and feel just a number - I know, this has happened to us

This hotel is VERY different

The hotel has a number of key senior managers who are front of house and who make the difference - they set and maintain the highest possible standards of service - whether in the restaurants, the pool, reception, concierge,room or garden. All the staff here are simply first class - they make your stay with them a real pleasure. They are attentive but not overbearing, they smile a lot, clearly enjoy their work, and work so hard to make your stay memorable. It is significant that many of the managers and staff have been with the hotel since it opened 12 years ago - very unusual indeed in the hotel business

And if you have a special event to celebrate, the hotel makes a fuss of you with a special menu, and drinks - I had a birthday there and they made it an unforgettable experience.

And a very important point to make here is that you need not tip the staff throughout your stay, but if you want, add a tip to your bill at the end of your stay and it's put in a pool for all staff every 6 months. So staff who are particularly nice to you aren't angling for a personal tip at the time, which means they are doing it because they want to and it's part of the culture

The butler service is excellent - our butler from 2 years ago visited to check that our new butler was looking after us properly! And like other Maurutian hotels he offers as many rose petal baths as you can manage. He also will unpack and pack your cases if you wish, and generally keeps an eye on things to make sure everything is as it should be.

Don't stay in the hotel all the time, Maurutius is a fascinating island if you make the effort, and Mauritia people are so, so friendly. Our advice is to ask the concierge to book a driver for you for the day - depending on the trip you plan it might cost you £40 to £60 for the car, split between 4 is inexpensive, and not bad for just two. The drivers all speak English and will go where ever you want. And you have the added security that they are linked to the hotel.

The beaches are beautiful - to one side you can walk in front of a number of adjoining hotels set back from the beach - and the other way you walk in front of the immaculate public beach past the hotel's watersports centre. They are cleaned very day and are immaculate. And the water is that beautiful blue/green you dream of.

Regarding drinks, it's true they are expensive, but no more so than other Mauritian hotels and cheaper than some. A beer comes at about £3.50, and wine and champagne is expensive.

As return guests you are given a VIP card which entitles you to a free lunch every day, 10% off drinks and 15% off spa treatments. My wife had a spa treatment which was really excellent.

There is a super Kiddies Club where children are very well looked after ( we talked to a number of parents who were ever so pleased with the lovely staff there) There's also a baby sitting service

On both occasions we visited there were weddings on the beach - the hotel goes to a lot of trouble to make the occasion really special, and the setting is absolutely stunning. There are usually a number on honeymooners staying there along with some families with small children ( in September) and couples and groups of friends. Everyone we spoke with said it was the best holiday hotel they had ever stayed in.

If asked to describe what makes this hotel so special, it has quiet elegant class running through everything it does - it's truly an outstanding hotel and we will definitely be going back again.

  • Stayed: September 2010, traveled as a couple
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3  Thank keekee27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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783 - 789 of 1,621 reviews

Reviewed September 23, 2010

My wife and I have just spent two weeks of absolute bliss at this hotel, celebrating our 40th wedding anniversary. I have never written a review before, but quite simply we owe so much to the wonderful team at The Residence that we had to go into print. We have stayed at more "prestigious" (therfore expensive) hotels in Mauritius, but without question we recommend this hotel. The staff are truly wonderful, you are treated as royalty. Their is a choice of two magnificent restaurants with world class cuisine, great water sports etc,. The rooms are very tasteful, the ambience in the hotel is restrained and elegant, the gardens manicured to perfection and a beach from Paradise.
If you treasure your holidays, just do yourself a massive favour and book this hotel!!

  • Stayed: September 2010, traveled as a couple
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3  Thank DavidCMowle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2010

very nice ad elegant premisies; excellent cusine; excellent room service; excellent see water, beach and water sports; it's difficoult to point out a weakness in this hotel/resort and suggest a changement or an improvement; expensive (at least for my pocket), but .....value for money ! one day or another i'll be there again..may be on (mauritius) summer

  • Stayed: August 2010, traveled with family
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Thank dugongo0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2010

Great service and location with an amazing Beach!!!

Stayed: November 2009, traveled as a couple
Thank Nilsonbmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2010

I went to "The Residence" in April earlier this year to spend my honeymoon! I don´t have words to describe the hotel. All the staff is wonderful, friendly, they were always there for anything you want with a smile in their faces. The room was very clean, the view was amazing, the pool very nice and the cruise for couples in honeymoon to Iles aux Cefs certainly will be unforgettable!! We found the prices fair for the excellent services they render. I strongly recommend!!!

  • Stayed: April 2010, traveled as a couple
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Thank Sabri01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2010

From the moment one entered the hotel reception area, one was WELCOMED with open arms and that is how my time at The Residence Hotel was for me over the duration of my stay in Mauritius ... what I liked best of all was on going communication with the friendly and smiling hotel employees ... their smiles made a difference. The least likely experience for me at the hotel was of course not having a separate part of the hotel amenities for adults only, and of course my time went all too fast before I had to return to my homeland. I plan to bring family and friends back to Mauritius in 2012 to celebrate my birthday.

  • Stayed: July 2010, traveled solo
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1  Thank TERINA01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2010

Yes the hotel is perfect in every way, butlers amazing and service generally outstanding. This was our second time to a 5* Mauritius hotel and we really enjoyed the beach location. The only problem is and it is a big one- there is no adult only swimming pool and the dining room restuarant is like a nursery! In the end we refused to eat in the restuarant and favoured the plantation on the beach (although on occasions there were children running around us here). In all, it is an amazing hotel but it will have to address the issue of those wanting a romantic break not being compatible with the extreme number of children. We had an amazing holiday and would return but not in the school holidays!

  • Stayed: July 2010, traveled as a couple
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2  Thank hotelinspectorHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Residence Mauritius

Address: Coastal Rd, Belle Mare, Mauritius
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Belle Mare
#2 Family Hotel in Belle Mare
#3 On the Beach Hotel in Belle Mare
#3 Spa Hotel in Belle Mare
#3 Luxury Hotel in Belle Mare
#4 Business Hotel in Belle Mare
Price Range: $265 - $859 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Residence Mauritius 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Residence Mauritius is situated on the east coast of Mauritius along a mile-long beach of immaculate white sand, fringed by the azure Indian Ocean and tropical gardens - an idyllic retreat for your unreserved relaxation. Inspired by the island's stately turn-of-the-century plantation houses, this luxury Mauritius resort blends modern elegance with classic, colonial style that envelops you in an endearing sense of nostalgia. Live like royalty in rooms that radiate luxurious comfort and charm, with attentive service worthy of the grand colonial houses of yesteryear. Dine on exotic cuisine that captures the incredible potpourri of island flavours. Discover new secrets to soulful relaxation within our serene spa sanctuary, and an endless playground of attractions and activities to be found in the island's unique mix of cultures and stunning landscapes. Whether you seek a romantic escape with your loved one or a spectacular beach getaway with your family, The Residence Mauritius will enthrall you under the warm glow of the Mauritian sun. ... more   less 
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Also Known As:
The Residence Hotel Belle Mare
Residence Belle Mare
Residence Hotel Belle Mare
Residence Mauritius
The Residence Mauritius Belle Mare

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