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“Our Wonderful Honeymoon” 5 of 5 bubbles
Review of The Residence Mauritius

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The Residence Mauritius
Ranked #2 of 12 Hotels in Belle Mare
Certificate of Excellence
Thornton Cleveleys, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Our Wonderful Honeymoon”
5 of 5 bubbles Reviewed June 4, 2014

Well what can i say about this hotel;if i could give 6 stars i would!
We arrived at the hotel to be greeted by the most pleasant and friendly staff i have ever encountered.
The hotel, and all its staff, really are 5 star. if you want complete relaxation then this is the place head for. Nothing is too much trouble for these guys. They will tend to your every need.
The hotel is immaculate and beautifully decorated with impressive wooden carvings.
The food is outstanding and would rival some of the best around. There for 2 weeks and not once did i have a dodgy stomach - that is unheard of! They still have to cater for the other nationalities at breakfast with some weird and wonderful stuff like stir fried beef and veg with potato and rice or even a croissant as some seemed to enjoy - whatever takes your fancy i suppose.
We stayed on a half board basis, so had breakfast and evening meal - lunch was around £15 per person - 5 star hotel 5 star prices but don't get me wrong it was tasty food.
Drinks are fairly expensive, in fact they are very expensive, £9 per cocktail and £4 for half a pint. We offered some feedback whilst there and the team are looking into what they can do to offer better value - like i said it is 5 star though so.....
Anyway as i was saying i would highly recommend this hotel, it is absolutely fabulous.
Thank you so much to all of you for making our honeymoon unforgettable.

Room Tip: Ocean view room - waking up to that view in the morning is awesome - we had room 345.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Lea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, June 11, 2014
Dear Sir/Madam


Thank you for professing your admiration of our property on Trip Advisor.

The way you spread your compliments will for sure conquer our team members and they will be more than happy to note that you have engraved those beautiful clichés you have experienced at our resort.

Your encouraging words are really motivating in helping us to continue in delivering the best service to our guests.

We reiterate our heartiest thanks for choosing our resort for your honeymoon and it is a pleasure to read that you really appreciated The Residence Mauritius hospitality.

We sincerely look forward to welcoming you back to our shores in the nearest future.

Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,443 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (287)
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Truro, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

My partner and I stayed here in May for our honeymoon. After doing a LOT of research (and I mean a lot), I decided to book The Residence. I was not disappointed. This was, by far, the best holiday that we have ever been on. We were overwhelmed from the moment we arrived to the moment we left.

The hotel upgraded our room, as we were on our honeymoon. And the room was fantastic. All of the staff during our stay were amazingly helpful and warm. Nothing seemed to be too much trouble. From the help we received from Shahil (concierge) in creating a full itinerary of excursions to make our trip amazing, to the bubble baths and candles prepared by your butler, awaiting us every night after returning from dinner. You really were made to feel like you were the most important guests in the hotel - and I'm sure this is something they strive to achieve with all guests!

The food was spectacular - both in the Plantation restaurant and The Dining Room. You were given a menu to select from each night and had a total of four courses. Such a great alternative a buffet, as it really felt like a special meal out every night. The quality of the food was spectacular. We sampled some of the best food we have ever had whilst we were there.

We are not the type of couple to go somewhere twice, as there is so much of the world to explore, but for The Residence we would make an exception. I can't wait to return.

Highly recommend!

Room Tip: Ocean front - amazing views!
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Lsimlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, June 11, 2014
Dear Sir/Madam

We are glad to read of the blissful moments you have experienced at The Residence Mauritius on Trip Advisor.

We are happy to note that you have been soaked by our quality service as we at The Residence Mauritius; we try to offer the symphony of a memorable getaway.

Your flattered review full of gratitude on our overall facilities will for sure push our team members in creating lavishing memories of our guest’s stay.

It gives us immense pleasure that The Residence Mauritius has lived up to your expectations and we really look forward in welcoming you for the celebration of your first wedding anniversary.

Thank you and kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cockerham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 1, 2014

Belinda Carlisle sang `Heaven is a place on earth` well we found it in Mauritius. The Residence hotel surpasses all expectations, from the location, long sandy beach, through to the rooms, staff and food. All were superb. I cannot remember in fifty years of travel, finding an hotel where the attention to detail is as high. The staff were all charming, the management first class, any problem however small was dealt with quickly and efficiently. Particular praise should be given to the head chef who takes time to talk to guests if they have any specific requirements, regarding diet or particular desires.
It is rare in this day and age to find a hotel that actually does what the adverts say, The Residence does this and more, we met a couple who were on their ninth stay there and we could see why. We shall certainly return and advise anyone reading this review to look forward to a little bit of paradise.
Roy and Ann Scott. May 2014.

Room Tip: Ocean view rooms are a delight.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank roy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, June 11, 2014
Dear Sir/Madam

Thank you for detailing the brilliant moments you have had at The Residence Mauritius on Trip Advisor; it’s a real delight to read your warm touching review.

We are glad to note that you have captured incredible moments at our resort and you have also been charmed by our hospitality.

We are thankful for the beautiful title, which is truly a real tribute to The Residence Team Members as we take great pride in making our guest’s stay unique and stunning.

We reiterate our thanks for your recommendation and very much look forward to welcoming you very soon.


Best wishes
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
89 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed May 22, 2014

We arrived late and tired, but the welcome in the lounge was enough to start relaxing with an invited drink and a checkin seated in the lounge itself.
We had an ocean view room, which I think is quite advisable in this tropical beach hotel. We were directly presented to our butler. He helped us out during the night with a problem with the closet. Very nice and good service by the butler. The room clean and spacious, tropical tinted decoration.

The service by all staff is really very good. They were very attentive, helpful and friendly and that during our complete stay of 4 days. We went there to rest some while after a bit tiring holiday in South Africa. We stayed at the hotel grounds or domain. Very nice, the white beach, the gardens, the restaurants and never over crowded, at least not in April, when we were there. Perfect to make 2 hour beach walks, read a book at the beach and have romantic dinners.

The food was very good. The Dining restaurant was very romantic on the terrace and dinner was delicious ( no buffet ). Breakfast was a buffet, but very complete. During the day we went for lunch at the restaurant The Plantation, which is close to the beach. There you can lunch salads, warm dishes, etc ... on a very nice terrace.
The beverage is although never included in the all-in price, which I think is somewhere weird, bottled water, beer and a soft drink could be included in the price to make it a bit simpler.
The bar will prepare you cocktails with or without alcohol while listening to life music.

On the beach, which is never overcrowded, you have personal service to prepare your seat, towels by the hotel and water.

We had some massage at the Spa. Also very advisable and in a relaxing area. We had it done in 2 persons room, just fantastic.

It is a 5 stars hotel, without any doubt. We left very relaxed from this tropical paradise. A pity of the 24 hour home trip ...

Room Tip: An Ocean View room is advisable. We had, it is logic to have at a beach hotel and they are as well a...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dirk P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, June 11, 2014
Dear Sir/Madam


Thank you for expressing your incredible journey you have had at The Residence Mauritius on Trip Advisor.

We take pleasure in reading that you have been swept by the convivial ambiance of our resort.

At The Residence Mauritius, we take pleasure in creating unforgettable and enriching moments for our guests and we are very appreciative for your tribute on behalf of our team members, who always try to do their best and ensure a truly satisfying experience to our guests.

We reiterate our thanks for your awesome review and sincerely look forward to hosting you in the near future.


Kindest regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 18, 2014 via mobile

Staff cannot do enough for you. They proactively anticipate your every need. The staff provide both personal service at the beach and around the pool, including towels, water, drinks from the bar and food. We didn't want for anything! Friendly attentive staff, nothing was ever too much.
We made special dinner requests on a couple of nights which were arranged by the restaurant staff and restaurant manager.
We only had "buffet nights" on two nights due to the staff party (over two evenings). We went all inclusive and would highly recommend as this is a true 5 star hotel with prices to match. However all the food was of excellent quality and plentiful. We just arrived home this morning and already booking to go back the same time next year. May is their "low season" and the hotel was very quiet so no problems finding loungers by the pool or the beautiful soft sandy beach. We had fantastic weather between 25 and 31 degrees for the whole 2 weeks. Highly recommended!!

Stayed May 2014, traveled as a couple
Helpful?
4 Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, May 25, 2014
Dear Sir/Madam

We wish to thank you for relating the super moments that you have had at our resort on Trip Advisor.

We are pleased to read that you very much enjoyed your stay at The Residence Mauritius and fully appreciate the services and exceptional approach of our team members.

Undoubtedly your kind words in favour of our team members will be a great source of inspiration as we always look for making our guests' holidays very special.

We appreciate the wonderful comments and recommendations that you have written.

We look forward to hosting you in the near future.

Warmest regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 9, 2014

We have visited this hotel each year since 2005. Prior to our visit in 2013, we were a little anxious as we knew that there had been a small change in the management team. However there was no cause for concern . The very high standards of previous years were as before. The hotel prides itself on its level of service and friendliness, this continues. At times during our stay when the restaurants were particularly busy, everyone pulled together.
Having visited a number of other hotels on the island the view from both restaurants is unequalled and the beach has the best sand .
The number of buffet evenings has increased over the years, but we found that there was always an a la carte, or set menu available at the other restaurant. The menus reflect Mauritius with a good mixture of Indian /Creole and oriental cuisines.The food in November was very good both at lunchtime and in the evenings , be it a buffet or normal menu.
We found everyone to be as friendly as usual be it the butler , the pool staf or those in the restaurants.
We shall be returning in 2015!!

Room Tip: ocean front rooms are fabulous with wonderful views to wake up to.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank dwjedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, May 18, 2014
Dear Sir/Madam


Thank you for your review on Trip Advisor.

We are delighted to read that you had a fantastic customer experience and can only thank you for having given us the opportunity to look after you and provide customer satisfaction.

We are glad to read of how you are contributing to inform people about your holiday experience at our property and receiving such comments is a real source of motivation for each and everyone.

We reiterate our thanks and sincerely hope to have the immense pleasure to welcome you back to our shores for another memorable experience in January 2015.


Kindest regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed May 6, 2014

We came back from 'The Residence' two weeks ago. It is a such a lovely hotel, it feels very peaceful and it has class yet isn't a poser's hotel. It's situated on a kilometre of beach, which belongs to the hotel. The pool area is gorgeous, looking over the beach/sea. We greeted by the staff in their long white linens, with their hands making the peaceful prayer sign and we were all doing that by the end of the holiday! It wasn't as dressy as I thought it would be, but it still had a classy feel. The people that go there are well off, yet appear down to earth which was great. I found on the last two evenings I was wearing my snazzy Boden beach dresses with chunky arty jewellery and it was perfectly acceptable. The men of course wore chinos and nice shirts for the evening. There are two main restaurants. One is built in to the main area of the hotel, over-looking the pool and sea and the other is a small walk through the beautiful gardens and situated on the beach, this one we thought was superb. Sitting in an open restaurant (with a roof) gazing out to sea, while being served beautifully fragrant and mild spicey food was my idea of heaven.
We decided to opt for two deluxe garden rooms (we've 2 adult children) which were lovely - a sofa seating area, double doors on to balcony with a sea view to the right of us. The bathroom was beaut, separate shower which was absolutely brilliantly powerful, beautiful all round...the butler (who serves garden rooms too) ran mine and my daughter's bath for us and put in the bubble bath and sprinkled rose petals on the top, lighting scented candles too. So fab. The room had a good hairdryer too, in front of a dressing table mirror (hoorah!).

There were times when the staff didn't understand what we'd said. E.g. our daughter changed her mind about wanting a bread roll so we said 'Oooh can she have a bread roll after all' as the waiter gave me mine and he nodded that he'd give her a roll, but then smiled and walked off!! There were other times when we thought the service was pretty slow at lunchtime, by the pool area too, but these are my only criticisms. Somebody did write in these reviews that the buffet breakfast was the best he'd ever had. I thought it was ok. It was a shame there wasn't a vat of scrambled egg pre-prepared, you had to ask for any form of eggs to be cooked. (My fave buffet breakfast was at the Cliff Bay in Madeira, that was excellent).

The hotel provides a free glass bottomed boat tour, which is great, so much to see, as well as kayaking and pedaloes, all free. Bottles of water are brought to you with plastic cups, once you've found a sunbed by the pool or on the various beach areas.

On reflection it was the most relaxed holiday I can remember in a long time. Our children loved it too (18 and 21 years). It was worth the flight. I liked it far more than Barbados or Antigua as a tropical comparison.

I'm sure we will return one day and I suggest you GO! :-D

Room Tip: We had Deluxe Garden rooms which were very nice and the bathrooms still had a walk in wardrobe area...
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  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Mishmunnypenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, May 18, 2014
Dear Sir/Madam,


We wish to thank you most sincerely for your recent stay with us and the time you have taken to write your review on Trip Advisor.

We are pleased to read that you have thoroughly enjoyed your stay with us and your praiseworthy comments have been shared to our team members and no doubt this will act as a great source of motivation for the whole team.

However, we noted some points which you raised in your review which needs improvement and wish to inform you that necessary measures have been taken to enhance those needy areas.

We reiterate our sincere appreciation for you and we look forward to the pleasure of welcoming you back to our shores in a not too distant future.



Kind regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence Mauritius

Property: The Residence Mauritius
Address: Coastal Rd, Belle Mare, Mauritius
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Belle Mare
#2 Spa Hotel in Belle Mare
#2 Romantic Hotel in Belle Mare
#2 Family Hotel in Belle Mare
#2 On the Beach Hotel in Belle Mare
#3 Business Hotel in Belle Mare
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Residence Mauritius 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Residence Mauritius is situated on the east coast of Mauritius along a mile-long beach of immaculate white sand, fringed by the azure Indian Ocean and tropical gardens - an idyllic retreat for your unreserved relaxation. Inspired by the island's stately turn-of-the-century plantation houses, this luxury Mauritius resort blends modern elegance with classic, colonial style that envelops you in an endearing sense of nostalgia. Live like royalty in rooms that radiate luxurious comfort and charm, with attentive service worthy of the grand colonial houses of yesteryear. Dine on exotic cuisine that captures the incredible potpourri of island flavours. Discover new secrets to soulful relaxation within our serene spa sanctuary, and an endless playground of attractions and activities to be found in the island's unique mix of cultures and stunning landscapes. Whether you seek a romantic escape with your loved one or a spectacular beach getaway with your family, The Residence Mauritius will enthrall you under the warm glow of the Mauritian sun. ... more   less 
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Also Known As:
The Residence Hotel Belle Mare
Residence Belle Mare
Residence Hotel Belle Mare
Residence Mauritius
The Residence Mauritius Belle Mare

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