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“Stunningly classy”

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The Residence Mauritius
Ranked #3 of 12 Hotels in Belle Mare
Certificate of Excellence
London, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Stunningly classy”
Reviewed November 26, 2013

A stunningly beautiful hotel and scenery, fabulous food with a great variety of seafood of course which you could have at a separate restaurant where they would have themed nights. Breakfast was a buffet but with several chefs to cook omellettes etc plenty to choose from.
Our room was spacious and luxurious with a butler on hand, he would run a rose petal candle lit bath, unpack and iron your clothes, serve you breakfast on the balcony etc. He couldn't do enough, nor all the staff, they were all very lovely and helpful.
I would certainly enjoy staying there again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Jackie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe, Resident Manager at The Residence Mauritius, responded to this review, December 5, 2013
Dear Sir/Madam,

We thank you for choosing The Residence Mauritius for your holidays and we are immensely pleased to note your wonderful comments that you humbly share with us and also through Trip Advisor. We are delighted to read that you had a fantastic stay and you enjoyed the resort thoroughly.

We want that each of our guests experience a unique holiday and carry with them the best souvenirs.

The whole team looks forward to welcome you back very soon for another warm stay.

Thank you and kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (296)
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noida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 25, 2013

Thanks to '' The Residence " for making our stay memorable and giving us the best moments of our life.... Our honeymoon stay was the wonderful here.
Everything was simply perfect !!!! After smooth check in we were headed towards our room , as asked we were oceanic sea view room with gr8 view from our balcony !!!!
Housekeeping staff , room service staff our butler all were v helpful and soft spoken.....
The Plantation was best eating place manager Pritam made food as per our Indian taste for me n hubby as my hubby don't like sea food, Rajesh served us well...... That is best treatment we could get there ..,,,,
it took us one day to explore the beautiful resort which was having set of gr8 activities which we enjoyed the most.....
would like to comeback and stay here again for more days!!!!!!!
If you going to Mauritius visit once best place to stay!!!!!!!

  • Stayed October 2013, traveled as a couple
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Helpful?
Thank ParneetKr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 25, 2013

This is the second time we have stayed at The Residence - something we don't normally do as we like to try different places out. But when I thought about where to go for a week of Winter Sun that the whole family would enjoy, I simply couldnt think of anywhere else we would want to go.
The service at this hotel is superb, the food is outstanding and somehow they have managed to get the blend of being 5 star luxury for adults whilst being friendly and welcoming for children.

The spa is stunning and the free watersports are great for all as it includes glass bottom boat trips, pedalos and snorkelling for those less high octane individuals as well as water-skiing. My 6 year old son learnt to water-ski this time!

There is really little to fault this hotel and I hope we get to go back a 3rd time. A few minor things to mention - the pools could do with a little bit of attention in terms of retiling tiny sections, I would love there to be a toilet by the pools - not an issue for adults but would help those of us with kids and thats really all the negatives I can come up with!

Room Tip: we have stayed in both Ocean front and Ocean view rooms, frankly we spend so little time in the room...
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  • Stayed November 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank Faith1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe, Resident Manager at The Residence Mauritius, responded to this review, December 5, 2013
Dear Sir/Madam

We deeply thank you for renewing your stay amongst us which was indeed a privilege and are very appreciative for the time you have taken to share your feedback on Trip Advisor.

Your comments are for sure praiseworthy to our property and we shall endeavor to ensure that we continue to deliver the best quality service and the right serving attitude to our customers as we believe in a culture of excellence

However we have taken your suggestions into consideration and will certainly look into the matter and do the necessary.

We thank you for your loyalty towards our property and eagerly look forward to host you very soon.

Best Regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, Rio Grande do Sul, Brazil
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2013

That´s an amazing place. Me and my wif spent the best moment in our life (our honeymoon) at this place. Everything is wonderful. You must go and enjou it. The crew are really nice people. You will have a lot of things to do there (snorkeling, paddleing, glassship, etc), lot of fun, excellent food, amazinf infrastructure. Must go.

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank Fabio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe, Resident Manager at The Residence Mauritius, responded to this review, December 5, 2013
Dear Sir/Madam

We thank you for your review on Trip Advisor and are pleased to read that The Residence Mauritius has lived up to your expectations.

We also note your full appreciation on the quality of service provided by our staffs and we sincerely thank you for choosing our resort for your holidays.

We reiterate our thanks for your being our guests and look forward to the pleasure of welcoming you back to our shores in a not too distant future.


Kind regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 19, 2013

We Stayed at The Residence for the 4th time in November 2013. As you can imagine we love this hotel or we would not have been back so many times - however this time I think I must be a little critical. We felt that there seemed to be a layer of management missing and that this meant that things were not quite as smooth as in the past. Perhaps we got off to a bad start as on the first evening the young lady who greeted us in the Dining Room was rather sullen when we did not take her up on the first table offered. We asked to go further in to the room as the music from the bar was a little loud and we felt it would interfere with converstation.

The next day we went to the spa only to find that our appointments that had been made by telephone were not in the appointment book as I had not confimed by e-mail, something I would have done had anyone asked me to. Appointments were made but I felt I had to press for them. The treatments that we had were very good. Just a shame about the appointments.


We had also booked 2 cookery lessons whilst we were there and it took a while for anyone to know what time we should go for them. Again very good but we should really have had a note in our room letting us know what the arrangements were and not have to ask around to find out.

Too many buffets for our taste. One per week in each of the two restaurants would have been plenty.

I do feel the top management at the hotel are somewhat invisible and perhaps a cocktail party once a week for gusets to meet the management would be a good idea.

We felt that the staff at the plantation were much more welcoming than in the dining room and enjoyed our meals there.



I would agree with other reviewers that the dress code for the evenings was not always upheld. If you are going to have rules then make sure that all staff members know this and act upon them.

Our Son and his girlfriend used the dive centre and said that this was excellent from start to finish. We also used the hotel car for a couple of trips and as always this was perfect. Our driver was excellent.

Would we stay again? I think probably yes but The Residence must not rest on its Laurels as there is a lot more choice in Mauritius now than when we first stayed.

  • Stayed November 2013, traveled with family
    • Value
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Helpful?
1 Thank TrinityCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe, Resident Manager at The Residence Mauritius, responded to this review, December 5, 2013
Dear Sir/Madam

We wish to thank you most heartedly for your continued loyalty towards The Residence Mauritius and for commenting on Trip Advisor.

We are pleased to read that you enjoyed your overall stay and wish to apologise for the inconveniences you encountered during your sojourn with regards to cooking lessons and reservations at our spa.

I am sorry, I could not meet you whilst you were at our resort as I was on leave however we have gone through your feedback and proposals on the different areas for improvement and I would like to inform you that necessary actions will be initiated to enhance those areas.

We wish to reiterate our thanks for your precious time and for having trusted The Residence Mauritius. The whole team looks forward to welcoming you back for another wonderful holiday escape very soon.

Thank you and kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviewed November 3, 2013

Everything about this hotel i.e. the accommodation, service, food, entertainment is AMAZING and SPECIAL! My wife and I would thoroughly recommend it. La Plantation is a restaurant with perfect views and scenery of the Indian Ocean, and it serves a variety of food from all over the world. The wine and dessert menus are always very comprehensive and excellent value for money

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jas_Singh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe, Resident Manager at The Residence Mauritius, responded to this review, November 13, 2013
Dear Sir/Madam

We thank you for choosing The Residence Mauritius for your holidays and we are immensely pleased to read your wonderful comments that you humbly share with us and also through Trip Advisor.

We are delighted that you had a fantastic stay and you enjoyed the resort thoroughly.

We reiterate your appreciation and look forward to the pleasure of welcoming you and your family back to our shores in a not distant future.

Thank you and kind regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hungerford, United Kingdom
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 30, 2013

I have been meaning to write a review on The Residence - Mauritius ever since my return at the end of September. I celebrated my 50th birthday there in great style. 50 friends flew in from all over the world and the staff at The Residence who hosted our BIG party bash at La Plantation went out of their way to make it a night to remember.

Nothing was too much trouble. The menu, the location and the decoration was out of this world. They organised a sit down dinner with dancing for us .. we had 85 guests.

Its the staff that make the hotel.. smiley faces and so polite and genuinely helpful. We have stayed there on numerous occasions and I cannot recomnend this hotel more highly.

A very big thank you to The Resident Manager Mr Pierrot Barbe and his team for looking after SO well. I would like to particularly mention Rajesh who materminded the entire evening to make it the resounding success that it was.

We are now planning my 60th for a repeat party. Thank The Residence for looking after us all like VIPS.

  • Stayed September 2013, traveled with friends
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Helpful?
1 Thank SusieHungerford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Mauritius, Mr Pierrot Barbe, Resident Manager at The Residence Mauritius, responded to this review, November 13, 2013
Dear Susie

Thank you for your outstanding review on Trip Advisor.

It was a privilege to have hosted you and the adorable guests on the very special occasion and thank you once again for trusting our property.

Your comments are certainly a motivation for each and everyone and thank you to have mentioned some special names.

We reiterate our deepest thanks for your everlasting trust towards The Residence Mauritius and sincerely look forward to welcoming you for another memorable occasion.

Warmest regards,

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence Mauritius

Property: The Residence Mauritius
Address: Coastal Rd, Belle Mare, Mauritius
Location: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Belle Mare
#2 Romantic Hotel in Belle Mare
#3 Luxury Hotel in Belle Mare
#3 On the Beach Hotel in Belle Mare
#3 Business Hotel in Belle Mare
#3 Spa Hotel in Belle Mare
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Residence Mauritius 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Residence Mauritius is situated on the east coast of Mauritius along a mile-long beach of immaculate white sand, fringed by the azure Indian Ocean and tropical gardens - an idyllic retreat for your unreserved relaxation. Inspired by the island's stately turn-of-the-century plantation houses, this luxury Mauritius resort blends modern elegance with classic, colonial style that envelops you in an endearing sense of nostalgia. Live like royalty in rooms that radiate luxurious comfort and charm, with attentive service worthy of the grand colonial houses of yesteryear. Dine on exotic cuisine that captures the incredible potpourri of island flavours. Discover new secrets to soulful relaxation within our serene spa sanctuary, and an endless playground of attractions and activities to be found in the island's unique mix of cultures and stunning landscapes. Whether you seek a romantic escape with your loved one or a spectacular beach getaway with your family, The Residence Mauritius will enthrall you under the warm glow of the Mauritian sun. ... more   less 
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Also Known As:
The Residence Hotel Belle Mare
Residence Belle Mare
Residence Hotel Belle Mare
Residence Mauritius
The Residence Mauritius Belle Mare

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