This place sucks. Added to this fact is that it is located in one of the most remote and EXPENSIVE (filthy rich) areas in Westchester County. There are no stores nearby, and basics, such as gasoline, are extremely marked-up because of the high income of this area. Here is the letter that I wrote to the hotel manager. It says it all:
"Dear Mr. D________,
My wife and I stayed at the Armonk La Quinta Inn on the night of Saturday, September 14th after visiting friends in the area. I would be remiss if I did not inform you of how unsatisfactory our stay was.
In a nutshell, when reserving a block of rooms for what will be an inevitably intoxicated group of post-wedding guests who will arrive piecemeal late at night and want to continue the party in your hotel, I suggest that you isolate them in the remotest part of the hotel, away from the lobby, vending machines, etc where they will be less likely congregate or to roam about, disturbing other paying guests who just want to sleep. Also, please consider getting a "silent" waffle machine (or toaster, or whatever it was) for your breakfast area.
My wife and I were traveling alone, and although we had made a reservation, we received room 101, which is the first one off the lobby/breakfast area and right behind the front desk. I knew this would be the noisiest room in any hotel, regardless of the circumstances. I wasn't happy with this room, but I also understood that the hotel was fully booked. What followed over the course of the night was just unacceptable.
To say that our visit was unpleasant would be an understatement. It's impossible to sleep through groups of drunken people checking in during the night and continuing the party in the hallways, having loud conversations, shouting, laughing, with doors opening and closing all through the early morning hours, from roughly 12:30am, when we tried to go to sleep until around 4:00am, when the last of the drunks finally went back to their rooms and passed out. On our first sleep disturbance (1:45am), I did hear a member of your staff attempt to intervene, and she had to raise her voice several times to be heard above the din. On the second (2:30am), it was a female guest (from Rochester, I heard her say) who started yelling at the drunks because they had awakened her young children. At around 3:00am my wife had to grab me as I lost my temper and got dressed, ready to intervene myself after being awakened a third time by more shouting and laughing. At that point, I was in a very foul mood. It finally quieted down at around 4:00am. The night manager would have been totally correct if the Police were called after one warning. It really was that bad.
After getting maybe two hours of solid sleep, we were finally awakened by the very few early risers that were staying in the hotel as they availed themselves of the free continental breakfast in your lobby. The wedding drunks were all quite unconscious in their beds, I'm sure. The early risers would have been fine, except that this breakfast area was practically right outside of our door and has a waffle iron with a very loud "ready" beeper that started sounding off at 6:30am. It may as well have been in the room with us. Is this really necessary?
Overall, our room was very clean and your front desk was okay, but our experience at your hotel was terrible. Absolutely, this was the worst hotel stay I have ever had, anywhere. I don't think it's unreasonable to request a refund.
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- Also Known As:
- La Quinta Inn And Suites Armonk
- La Quinta Inn & Suites Armonk Hotel Armonk
- La Quinta Hotel Armonk
- La Quinta Armonk