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“Genuine hospitality”

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Hotel Grand Continental
Ranked #5 of 35 Hotels in Kuala Terengganu
Reviewed April 4, 2014

From the moment I arrived to the moment I left I felt a welcome and valued guest.
It's an older property, located a block or so back from the sea, and some distance from Chinatown, where the best food and coffee is to be had. It is walkable, however it's a hot and tiring business.
WARNING: In KT taxis are few and far between. However the lovely hotel receptionist was more than happy to summon one - smart money gets the taximan's number, as they work cooperatively - then you won't have a problem thereafter. This is germane to the hotel's location - it's a good 20-30 minute walk from downtown.
My 10th floor room with a corner window had a magnificent view out to sea - the sunrise was simply beautiful, and watching the dusk steal over the fishing boats was brilliant. While just a 'regular' room it was spacious and perfectly adequate - comfy bed, serviceable bathroom and everything one could want.
The staff were superb, the new general manager couldn't have been more personable or helpful, and Mr Adi the concierge was a delight.
The brekkie was plentiful and seemed to be geared to various cultural requirements, the pool looked good, I didn't use the free WIFI but appreciated its existence. I can't recommend the food with my hand on my heart - however it was edible. I would certainly stay here again.

Room Tip: Ask for an ocean-facing room, the view is charming.
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  • Stayed: March 2014, traveled on business
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1  Thank Victoria451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 - 112 of 212 reviews

Reviewed March 30, 2014

Stayed for 1 night. Check in was done smoothly. The hotel staff (concierge which was a lady guard) was quite helpful with the luggage. Stayed in deluxe triple which was good for our family of 5. The room was just ok of for us. The room deluxe triple was average & overlooking the pool.

Breakfast was quite disappointing because the time we went there around 0930hrs the food nearly finish. The food was nice & delicious thou. We walk to the nearby place for our dinner. Its just 10minutes walking distance. We even went some shopping in nearby batik store which was not bad designs.

During check out, my floor has no electricity.
Pro's : Variety of breakfast choice
Con's : Breakfast not been replenish.

  • Stayed: March 2014, traveled with family
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Thank Timbermad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this reviewResponded April 13, 2014

Thank you for your constructive comments in achieving our goal for “Customer Care Program”.

We have just completed our products improvement and refurbishment with additional facilities such as gym with a sea view for our guest’s satisfactions.
We also have many smoking rooms available, kindly request before check-in and smoking are not allowed in all hotel outlets except at the Jala Mas Coffee House Terrace (open air with a sea view).

Please kindly log on to our website at www.ghihotels.com.my for your upcoming reservation and contact our Customer Care Manager Mr Sufian at reservation_kt@ghihotels.com.my for any additional assistance or special preferences to make your stay far more pleasant.

Regards,
Management
Hotel Grand Continental Kuala Terengganu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

Stayed for 1 night. Wifi is free, username & password given during check-in. Since it is located just next door to our branch office, it is very convenient for us. Counter staff should put more effort to smile and be more courteous. Very nice view of the blue South China Sea from the room. Has the best deep sleep at this hotel.

  • Stayed: March 2014, traveled on business
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Thank IntanWan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this reviewResponded March 30, 2014

Thank you for your constructive comments in achieving our goal for “Customer Care Program”.

We have just completed our products improvement and refurbishment with additional facilities such as gym with a sea view for our guest’s satisfactions.
We also have many smoking rooms available, kindly request before check-in and smoking are not allowed in all hotel outlets except at the Jala Mas Coffee House Terrace (open air with a sea view).

For your upcoming reservation, please kindly contact our Customer Care Manager Mr Sufian for any additional assistance to make your stay far more pleasant.

Regards,
Management
Hotel Grand Continental Kuala Terengganu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2014

Nice enough hotel if a bit dated within walking distance of city centre.
Not much English spoken by staff except by one older woman on reception and one of the concierges I spoke to.
Breakfast nothing special and again hardly any English spoken by staff there.
Swimming pool far too cold and hardly ever any towels there or possibility to get some.

  • Stayed: January 2014, traveled solo
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2  Thank MartjeUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this reviewResponded March 30, 2014

Thank you for your constructive comments in achieving our goal for “Customer Care Program”.

We have just completed our products improvement and refurbishment with additional facilities such as gym with a sea view for our guest’s satisfactions.
We also have many smoking rooms available, kindly request before check-in and smoking are not allowed in all hotel outlets except at the Jala Mas Coffee House Terrace (open air with a sea view).

For your upcoming reservation, please kindly contact our Customer Care Manager Mr Sufian for any additional assistance to make your stay far more pleasant.

Regards,
Management
Hotel Grand Continental Kuala Terengganu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

stayed 2 nights - spacious room with comfortable beds (twin) and view out to sea.
Room was a bit dated but clean. the bathroom need a refurbishment – i would not have taken a bath.
Breakfast included was good with plenty of choice. We had a meal in the evening which was a special offer and also good.
pool was a bonus.
15-20 mins walk to town but a few eating options nearby. Taxi (rip off rates) needed to reach places of interest or to get to other side of town.
would we stay again – yes

Room Tip: ask for high floor
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  • Stayed: March 2014, traveled as a couple
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1  Thank berni109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this reviewResponded March 30, 2014

Sincere thank you on your constructive comments which will greatly help us to upgrade our services to all our guests in achieving our goal “Customer Care Program” and we just completed our refurbishments for guest’s satisfactions.
Kindly request in advance for a non-smoking room if you are not a smoker.

We are looking forward to welcoming you back in a near future to Hotel Grand Continental Kuala Terengganu for more better stay and kindly contact our Customer Care Manager Mr Sufian for any assistance to make your stay far more pleasant.

Regards,
Management
Hotel Grand Continental Kuala Terengganu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

Tagged along my wife who had a work program at this hotel, stayed here for 3 nights.
From outside, the hotel didn't look much so there wasn't much expectation. The lobby was well decorated & maintained, but much of other facilities could use an upgrade.
At first we were given a twin room due to a mix-up with other participants of the program (not the hotel's fault). Got to the room and found the furnitures movable, so we tried to put the twin beds together. To our horror we found under the bed was very dirty and there was a discarded beverage bottle & used plates & utensils! The housekeeping really need to improve.
Soon after two guys came to us, they were the other program participants who got the king bed, and we traded rooms (thankfully!)
This room is big and it was clean (didn't check under the bed this time!) much better kept than the twin room before. The bed & pillows were (surprisingly) comfortable. Bathroom & amenities just average.
Breakfast buffet was not particularly big but did have enough varieties to go for, and the local dishes were very good.
Being alone most of the days as my wife was in her program, there's not much to do in the hotel. Gym & pool looked decent but not very inviting. Went out along the road, there are local restaurants and some boutiques & crafts stores, among other regular shops. A few minutes walk is a small shopping mall. So location wise it's not the middle of nowhere which is good. A few minutes drive along the same road you get to Pasar Payang, a local market for batiks, crafts, etc. famous with tourists (cheaper than outside boutiques, depending on how well you bargain).
Overall it's decent enough for a business stay and worth the price, would look for a better hotel though for a holiday visit to Kuala Terengganu.

Room Tip: Seaview rooms are a bit quieter, more spacious (felt like it but not too sure), and a better view (n...
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  • Stayed: June 2013, traveled on business
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2  Thank RizwaNeem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this reviewResponded March 30, 2014

Sincere thank you on your constructive comments which will greatly help us to upgrade our services to all our guests in achieving our goal “Customer Care Program” and we just completed our refurbishments for guest’s satisfactions.
Kindly request in advance for a non-smoking room if you are not a smoker.

We are looking forward to welcoming you back in a near future to Hotel Grand Continental Kuala Terengganu for more better stay and kindly contact our Customer Care Manager Mr Sufian for any assistance to make your stay far more pleasant.

Regards,
Management
Hotel Grand Continental Kuala Terengganu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

Stayed at this hotel for one night on business trip, the room was big but had a strong smell of tobacco. I did not specifically ask for a non-smoking room, so that was probably my fault.
The bathroom/toilet was tiny, and the toilet ring was loos on the toilet, making going to the toilet more exciting than necessary.
The swimming pool area looked inviting, but did not have a chance to take advantage it.
I only ate breakfast at this hotel, and that was good, with eggs cooked to order.
Be aware that like most hotels in this part of Malaysia there is no alcohol served.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Impacto294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_GrandContinental, General Manager at Hotel Grand Continental, responded to this reviewResponded March 30, 2014

Thank you for your constructive comments in achieving our goal for “Customer Care Program”.

We have just completed our products improvement and refurbishment with additional facilities such as gym with a sea view for our guest’s satisfactions.
We also have many smoking rooms available, kindly request before check-in and smoking are not allowed in all hotel outlets except at the Jala Mas Coffee House Terrace (open air with a sea view).

For your upcoming reservation, please kindly contact our Customer Care Manager Mr Sufian for any additional assistance to make your stay far more pleasant.

Regards,
Management
Hotel Grand Continental Kuala Terengganu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Continental

Address: Lot 004023, Hotel Grand Continental Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000, Malaysia
Phone Number:
Location: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 35 Hotels in Kuala Terengganu
Price Range: $37 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Grand Continental 3*
Number of rooms: 190
Official Description (provided by the hotel):
Location A beautiful designed building with breathtaking view of the brilliant South China Sea and uniquely positioned at the central district of Kuala Terengganu. All rooms are specifically designed to offer guest' a refreshing view of the sea. Famous landmarks surrounding the hotel include the famous Crystal Mosque, Pasar Payang (Kuala Terengganu Central Market, ShahBandar Square, Chinatown, historical and Government buildings. Accommodation No of Guest Rooms: 190 rooms and suites with High speed WIFI Conference Facilities: 10 meeting rooms accommodating up to 1,360 guests Dining Facilities Jala Mas Coffee House is opening daily for Breakfast, Lunch, Dinner and Supper serving a large variety of local food and international cuisines, pastries and cakes. There is also a live band to entertain guests in the evening from 8.00 pm onwards from Friday to Wednesday. ... more   less 
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Also Known As:
Grand Continental Hotel

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